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Hotel M, Mount Pocono

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Traveller (272)
Room & Suite (116)
Pool & Beach (12)
Overview
Hotel website
E-mail hotel
1244 Pocono Blvd Rt. 611, Mount Pocono, PA 18344-1042 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star accommodation
Additional information
Visit Hotel Website
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Reviews (471)
Filter reviews
470 results
Traveller rating
182
80
69
49
90
Traveller type
Time of year
LanguageEnglish
182
80
69
49
90
Show reviews that mention
All reviews room was clean hotel is in a great location continental breakfast indoor pool checking in fallon beverly syed camelback mount
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1 - 5 of 470 reviews
Reviewed 6 days ago via mobile

It did look like they are working on the place....Ok first the good the room smelled good and was generally clean. The bad the toilet seat was one of thoss old foam cushion ones and the bottom was all broken, the vent in the bathroom...More

Thank Richard S
Reviewed 1 week ago via mobile

Beverly was very helpful and nice and I would recommend the hotel and say hi to beverly the hotel was clean and located conveniently next to fast food restaurants and casinos, has a nice pool and fitness center. Highly recommend itMore

Thank Jalah S
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 days ago

Fabulous! Thanks for such a wonderful feedback. We were delighted to hear the hotel was up to par: very clean, helpful staff, sparkling pool, etc. You are absolutely correct the hotel is located in the main center of the town, close to shopping, dinning and...More

Reviewed 2 weeks ago via mobile

The service, employees, and Beverly provided expectional service and exceeded my expectations. Warm, delicious breakfast in the morning, an indoor pool, and free WiFi was a plus! :) This was really a last minute trip that I booked, and Beverly helped me plan an exciting...More

Thank Raeven P
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 days ago

Thank you Raeven for taking the time out to submit an outstanding 5 star review. We were elated to find out that you had an excellent stay with many enjoyable amenities, and super delectable breakfast. Providing elite services to our guest is our number one...More

Reviewed 2 weeks ago via mobile

Beverley has been a blessing taking care of my husband and I on his birthday. Everyone of members and team have pampered in a wonderful. We will come back again. I will recommend anyone and everyone to come here.More

Thank George A
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 1 week ago

How exhilarating! Celebrating your husband's birthday at our place, we were thrilled to have served you and to have made the day special to you both. It was absolutely our pleasure taking care of you. Your presence will honor us when you return. We promise...More

Reviewed 4 weeks ago via mobile

Beverly was so helpful to me and fiancee with us and every time we ever checked in the room was always cleaned and the towels was always fresh and clean very professional and there need to be more who are professional workers in the world...More

Thank Hope H
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 3 weeks ago

Amazing five star review! Thank you for such superb commentary about the staff and our hotel accommodation. We certainly enjoyed providing you with our professional world class services. We are looking forward to your next visit to the town and to our hotel. We thank...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Wheelchair Access
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$71 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$71 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (272)
Room & Suite (116)
Pool & Beach (12)
Dining (2)
Nearby
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Questions & Answers
Ask a question
tburgerman1
September 19, 2018|
AnswerShow all 7 answers
Response from sunny45 | Reviewed this property |
I am also not associated with this motel. It was an average place to stay, not a dump. Clean room, no bugs. Good for the night, maybe two. They are working on renovations. No interaction with the front desk except to... More
1
Vote
jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
November 21, 2016|
AnswerShow all 3 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
November 1, 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Room Tips
"Little more maintenance and maybe some better pillows."
jmitchgwl
Aug. 28, 2018
Read review
"I liked the second floor. it was quiet."
myrnaquinton60
Aug. 2, 2018
Read review
"Toward the rear on second floor best."
davidtE2184KS
Jul. 31, 2018
Read review
"All rooms seem top notch."
mountainliving2018
May 15, 2018
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