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Hotel M, Mount Pocono

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Room & Suite (106)
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Overview
  • Excellent39%
  • Very good17%
  • Average14%
  • Poor11%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (428)
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Traveller rating
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76
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49
84
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21 - 25 of 427 reviews
Reviewed 1 March 2018 via mobile

Stayed this hotel before too this was my second or 3rd time, check in was good, room was very clean and comfortable. Bathroom light was not sufficient when we complained immediately they send maintenance and it was taken care. Kids like the heated pool and...More

Thank SidNYCity
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 6 March 2018

Thank you so much for the amazing five star review. We appreciate your feedback and highly honor your patronage. We are glad to hear that you were completely satisfied with the dedicated staff members servicing you on your visit, in addition, kids per took enjoying...More

Reviewed 20 February 2018

The location and room size was great for the price! The hotel was going thru much needed renovation when there, which is great because the decor is a bit outdated. The free breakfast was not that great I was expecting scramble eggs and not only...More

1  Thank Geraldine F
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 26 February 2018

Thank you dear patron for your feedback. We are glad you enjoyed some of our amenities such as the pool and found it neat and well maintained. But we are sorry that there were some liters by the pool floor. In addition, our apology for...More

Reviewed 19 February 2018

Very well located. Not far from the main Ski and Adventure attraction in Mount Pocono. Good value and investment return considering the price and what they offer. The staff is very friend. I didn't have any problem there.More

1  Thank jairivanb2017
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 21 February 2018

We appreciate you taking the time out to write a review. Our hotel is located in the heart of the town, which conveniently facilitated your weekend gateway. We hope you also took advantage of all the amenities at the hotel. Here at Hotel M you...More

Reviewed 16 February 2018

Service was great. Room was a bit outdated a little smelly. Jacuzzi was very nice. Friendly staff. Clean sheets and blankets. A bit pricey for over all quality. The location is great , close to everything.More

1  Thank Mercedes0245
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 21 February 2018

We thank you for the kind remark about the hotel. Here at Hotel M we strive for great service and cleanliness. We highly value your patronage especially during the Valentine's Day. It is great to find out you enjoyed the Jacuzzi and other amenities. We...More

Reviewed 12 February 2018

Large clean rooms with a good breakfast. The bathroom was also big, clean and the shower was good. Breakfast had choices of cereals a waffle maker, muffins, donuts, and fruit. The only negatives are they are remodeling and the hallway carpets were dirty. That and...More

1  Thank Harry S
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 14 February 2018

Thank you Harry S for taking the time to write a review. It's great to hear you found the rooms so spacious as well as immaculate. We are glad you savored the variety continental breakfast. Our apology for the inconvenience caused by the remodeling and...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$71 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$71 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (231)
Room & Suite (106)
Pool & Beach (12)
Dining (1)
Questions & Answers
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jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
21 November 2016|
AnswerShow all 2 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
1 November 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Naysika O
23 August 2015|
AnswerShow all 3 answers
Response from TravelingChuckNas | Reviewed this property |
The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
2
Votes
Room Tips
"Don't recommend room with two double beds. Other rooms might be nicer."
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"2nd floor is quietest since it is not near the pool or fitness room."
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"Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
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"The front desk helps with helping you choose the best room for your party."
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