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Hotel M, Mount Pocono

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Hotel M, Mount Pocono
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285 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Harleysville, Pennsylvania
Reviewed 15 June 2016

I've stayed at this hotel plenty of times with my significant other. We've never had an issue. The staff is always warm and welcoming, the room is clean and the beds are comfortable. We will be returning.

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Helpful?
1Thank randa522
Syed Akrum U, General Manager at Hotel M, Mount Pocono, responded to this review

Dear valued guest thank you very much for taking time and sharing your great experience through your review. It’s always a great pleasure when our guests are satisfied and very happy with our rooms and services. We look forward to welcoming you back on your next visit to Hotel M Mount Pocono. Once again thank you so much for your...

Tobyhanna, Pennsylvania
Reviewed 14 June 2016

Finally a hotel that is affordable, clean and is on top of things... Pool room nice n warm, pool clean and my kids enjoy going there. Hotel M is in a great location for me. My family and I have stayed at his hotel a few times and i recommend. The staff is great, curtious and helpful if needed.

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Helpful?
Thank annettereyes78
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for sharing the fun experience that your family enjoyed at the pool. We are happy to know that we have exceeded your expectations for just an affordable price. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to...

Reviewed 5 June 2016 via mobile

Location was excellent, service was great, breakfast was very good.The room was clean and bed was comfortable.Staff was very friendly specially Manager.Microwave and fridge in room ware Clean. Location was excellent, service was great, breakfast was very good.The room was clean and bed was comfortable.Staff was very friendly specially Manager.Microwave and fridge in room ware Clean.

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Helpful?
Thank anis07ny
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the...

New York City, New York
Reviewed 2 June 2016

This is our forth time Hotel !!! Excellent hotel of this class...newer property and kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious I have experienced. The breakfast was better, Room was very clean The staff was friendly and helpful throughout the stay. Thank you!

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Helpful?
Thank islamrubel
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for leaving your five star rating of our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We are all looking forward to your next visit and hope it will be...

New York City, New York
Reviewed 1 June 2016 via mobile

This is our third time to this Hotel! Kids had lot of fun in the pool. Free breakfast :) great location and the awesome customer service from the new manager made us happy enough to decide to go back there again:) I will recommend my friends to go there too:)

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Helpful?
Thank riyadh81
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties...

Syracuse, New York
Reviewed 1 May 2016

We booked this hotel through Hotwire. My opinion of that site dropped significantly after we arrived at the hotel. It is run down and actually creepy.I actually considered losing the money I paid for the room and booking elsewhere but it was late and we were tired. There were stains on the rugs,sheets, blankets and walls! The only good thing...

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Helpful?
2Thank mlanders
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low.. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your...

Reviewed 30 April 2016 via mobile

The only good thing I can say about this place is that the staff was very nice and helpful. This place is a total HOT MESS! It looks and reminds me of one of those seedy motels that rent rooms by the hour or monthly . It looks nothing like the3 pictures on the website. Everything was dirty and worn-out....

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Helpful?
Thank Cheriee M
Gloria B, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear Cheriee It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Hotel M Mount Pocono Mount Pocono, PA

New York City, New York
Reviewed 29 April 2016

the room was not very clean, a few things were broken, like the fan in the bathroom, the drain for the tub, and the toilet is fairly gross. the owners seem to be fixing the place as they go, but they still charge. I had to get new key cards after they booked someone else who walked in to our...

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Helpful?
Thank ratfatty
Gloria B, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Hotel M Pocono Mount Pocono, PA

Edison, New Jersey
Reviewed 21 April 2016

Typical old style Poconos hotel. We stayed here for two nights. They had a plug in hidden behind the tv that absolutely made us sick. You can't do that in such a small space. Room was semi clean, acceptable at best. We stuck to the bathroom floor and I still don't understand that. Wont be going back anytime soon. The...

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Helpful?
Thank Michelle N
Gloria B, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear Michelle Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Hotel M Mount...

Ocean City, Maryland
Reviewed 17 April 2016 via mobile

This hotel was VERY disgusting! And honestly should be shut down by the Health Department. From the 2 nights my family and I were to stay we changed rooms 3 times in 24 hrs. The general manager was very ignorant and refused to give us any sort of discount or refund! We found BED BUGS!, blood stains on the sheets...

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Helpful?
4Thank afolk13
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more   less 

Additional Information about Hotel M, Mount Pocono

Address: 1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042 (Formerly Quality Inn & Suites)
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Price Range: $109 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel M, Mount Pocono 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Quality Inn And Suites Mount Pocono
Quality Inn & Suites Mount Pocono Hotel Mount Pocono
Quality Inn Mount Pocono
Mount Pocono Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hotel M, Mount Pocono staff and other travellers.
3 questions
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over a year ago
Reading, Pennsylvania

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Questions? Get answers from Hotel M, Mount Pocono staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“New Pillows and air out tje room prior to guest arriving”
 of 5 bubbles vivienef185, 10 Feb 2017 | Read review
“Room needs an ironing board and an extra blanket to cover with for the pull out couch. ”
 of 5 bubbles Dongirl22, 14 Nov 2016 | Read review
“The room was very clean, and the service was great. The location was perfect for what we had plans to do. Their was a big crowd on Friday night, and we thought we would not get any sleep, but every thing went great.”
 of 5 bubbles jazzfest71, 13 Nov 2016 | Read review
“request desires, near pool, near elevator etc”
 of 5 bubbles , 13 Nov 2016 | Read review
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 of 5 bubbles elizabethbI4551BS, 24 Oct 2016 | Read review
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