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Comfort Inn & Suites

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293 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Reviewed 18 September 2016 via mobile

Hotel is few minutes away from Lake Naomi. We were allowed to check in earlier than check in. This wAs nice of comfort inn to do for a 4 pm wedding. When we checked in it was quick the only thing is they made an error and gave me someone's room. Easy mistake. Finally got my room. It smell a...

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Helpful?
1Thank Janet V
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience...

Reviewed 7 September 2016

The desk staff were friendly and helpful; key card failed two days in a row and no maid service received. The soap, shampoo, etc. were the smallest size I have ever seen. Only one bar of soap was in the room. Check in and check out were quite easy and efficient. Shower was okay; not the worst but not anything...

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1Thank Robert W
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of...

Brooklyn, New York
Reviewed 4 September 2016

The title says it all. Don't expect 5 stars you won't get them. Bed uncomfortable, housekeeping so-so. Geez they didn't notice we needed a roll of toilet paper had to go to front desk and get one. Free breakfast is usual fair but NO fresh fruit. On the bright side the hotel is less than 10 minutes from Mount Airy...

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Thank RDD57
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

On behalf of The Comfort Inn & Suites, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken....

New York City, New York
Reviewed 18 August 2016

We stayed here back in February after visiting the Kalahari Waterpark for the day. This was a more cost efficient option than staying at the Kalahari hotel. Comfort Inn & Suites is literally up the road, no more than a 10 minute drive. The rooms were descent and the hotel in general was descent. Comfort Inn & Suites also offered...

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1Thank OnRoam
Old Bridge, New Jersey
Reviewed 9 August 2016

Not all Comfort Inns are the same. This one definitely needs updating. Floors are uneven. You can tell everything in this hotel is old and needs replacing. Picked this hotel because we trusted the name but evidently not so much. Breakfast was decent but nothing to brag about. Staff was not friendly at all. They did their job and that...

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2Thank Rosalie C
Gatineau
Reviewed 8 August 2016

We stayed there during the weekend of the PA 400 race at Pocono which we attended. The lobby was very nice, heated indoor pool available, free breakfast bar (lots to choose from). Our 2nd floor room was accessible through elevator or stairs (mezzanine type) above the main lobby. Beds were very comfortable, our room was quite clean and the level...

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1Thank Filliom
Midland, Michigan
Reviewed 7 August 2016

Stayed here for one night as the location was right for our needs, however this was a terrible value. We picked a brand name hotel hoping for a decent room, reasonable rate and amenities such as fitness room, complimentary breakfast, etc. We got none of that. The hotel lobby was staffed, however the front desk clerk always seemed to be...

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3Thank AFM33
Roann, Indiana
Reviewed 29 July 2016

Let me start this by saying we stay at Comfort Suites/Choice Hotels across the nation. Do NOT waste your time staying here, we never will again. It was the worst hotel stay we have had in a long time. First off the general manager forced us into an upgrade because of his ignorance. Despite my prepaid reservation paperwork stating we...

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3Thank tovia78
Minnetonka
Reviewed 25 July 2016 via mobile

I stayed at the hotel to attend a family reunion nearby in the Poconos. The room was clean but was damp and smelled of mildew. The panel hiding the plumbing access on the jacuzzi was broken and fell off during the night. The most annoying part of the stay was how the temperature in the lobby common area was managed....

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1Thank freuning
Reviewed 24 July 2016

The Comfort Inn was very clean. The bed was comfortable and they provide a breakfast buffet in the Am. The staff was very friendly and helpful if you need directions or have questions about the area. The only down side was that the indoor pool area was every warm. It was 95 degrees outside and probably the same in the...

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1Thank BRIAN O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites

Address: 3189 Route 940, I-611 & I-380, Mount Pocono, PA 18344-1112
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Price Range: $121 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Hotel Mount Pocono
Comfort Inn And Suites
Comfort Inn Mount Pocono
Mount Pocono Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
9 questions
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel!!”
 of 5 bubbles 367heatherf, 31 Oct 2016 | Read review
“There isn't one.”
 of 5 bubbles RosalieG28, 9 Aug 2016 | Read review
“Don't book here.”
 of 5 bubbles tovia78, 29 Jul 2016 | Read review
“they were all good. This is a quiet community”
 of 5 bubbles 465marlenem, 26 Jun 2016 | Read review
“Rooms in the rear are much quieter”
 of 5 bubbles A345DUmichaelh, 30 Apr 2016 | Read review
5 of 5