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Best Western Plus New Cumberland Inn & Suites

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Traveller (40)
Room & Suite (19)
Dining (3)
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Overview
  • Excellent35%
  • Very good27%
  • Average16%
  • Poor12%
  • Terrible10%
Travellers talk about
“pool and hot tub”(16 reviews)
“room was clean”(29 reviews)
“hershey park”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus New Cumberland Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Plus New Cumberland Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (438)
There are newer reviews for Best Western Plus New Cumberland Inn & Suites
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142
121
70
53
47
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All reviewspool and hot tubroom was cleanhershey parkwafflesoff the highwaystaff was friendly and helpfulwould stay here againlocation was perfectloved this hotelfitness centerharrisburg areachecking outhot breakfastcumberlandcarlislemicrowavediner
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21 - 25 of 433 reviews
Reviewed October 31, 2017

The caulk around bathtub needs soft scrub with bleach. The bed wasn't all the way made up when we arrived at 9pm. Check in staff great. Lady managing breakfast great. Room not that clean hair in sink.More

Review collected in partnership with Best Western
Thank 920bethanyb
Response from Denise Y, General Manager at Best Western Plus New Cumberland Inn & SuitesResponded November 6, 2017

My deepest apologies that you had a bad experience at our hotel. I would like to say that I'm a new General Manager that just started about 3 months ago. I'm in the process of getting my rooms deep cleaned and renovated. I want to...More

Reviewed October 24, 2017

No refund no sorry no next time that won’t happen again. The service I was givin was nasty and the whole reason in chose that hotel was for the juccuzzi. I was highly upset and most likely won’t stay there again

Review collected in partnership with Best Western
Thank Nikki2cold
Reviewed October 23, 2017

We have been staying at this same motel for a week in October for the last few years. It is clean and quiet, comfortable. Breakfast was decent as expected. The pool and hot tub looked nice but we did not use those.

Review collected in partnership with Best Western
Thank N1074GSjohns
Response from Denise Y, General Manager at Best Western Plus New Cumberland Inn & SuitesResponded November 6, 2017

I want to say thank you for your kind words we really do appreciate them and are very pleased to hear that you have been coming back every year.

Reviewed October 22, 2017

Management has made great strides to make a nice place to stay. We were able to check in early with no hassles. The room and hotel were clean and the breakfast was good. The fitness room is nice. The pool and hot tub were nice...More

1  Thank mel790
Response from Denise Y, General Manager at Best Western Plus New Cumberland Inn & SuitesResponded November 6, 2017

We want to thank you for your kinds words and also want to apologize for the inconvenience for the recently painted room we are in the middle of renovations but we hope to have them all done soon.. My staff will be pleased to see...More

Reviewed October 19, 2017

The Best Western Plus was a great value, and the facilities were very good. The staff was exceptionally helpful. The breakfast was better than most. The Western omlette particularly. The recommendation for dinner was spot on. I'd stay here again.More

Review collected in partnership with Best Western
Thank James L
Response from Denise Y, General Manager at Best Western Plus New Cumberland Inn & SuitesResponded October 21, 2017

THANK YOU SO MUCH FOR YOUR KIND WORDS My staff will be so glad to know that they made you happy with your stay. We try very hard to make all your stays with us as pleasant as we can, so we appreciate all good...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Indoor pool
Heated pool
Details
Price range
US$88 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$88 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (40)
Room & Suite (19)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
HeatherFrame73
January 27, 2017|
AnswerShow all 2 answers
Response from Denise Y | Property representative |
Yes you can check in and check out on same day.
1
Vote
flleasing
September 12, 2016|
AnswerShow all 3 answers
Response from Tim H | Reviewed this property |
Very accommodating staff and hotel but I never saw a shuttle in the parking lot, so I would say no.
0
Votes
Susan E
August 31, 2016|
Answer
Response from Tim H | Reviewed this property |
This is their pet policy copied right from their web page. Pet Policy: Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with a 80 pound weight limit. Additional pet types (cats, birds, etc... More
0
Votes
Room Tips
"Don't go there."
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"Back side rooms faces PA Turnpike, minimal noise from big trucks. Never noticed it for sleeping"
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"The rooms are very quiet. The beds are located back from the front door, so even if there are people in the..."
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"We were in the front and it was quiet."
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