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Crowne Plaza Pittsburgh West-Green Tree

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Crowne Plaza Pittsburgh West-Green Tree
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211 Reviews from our TripAdvisor Community

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Showing 204: English reviews
North Carolina
Reviewed 3 days ago NEW

Have to wait 2 hours for a shuttle..don't plan on using. Stayed at Camberia Suites for a game weekend and had no problems for shuttles. Should have listened to other reviews. Horrible. Called at 7:10 and was first told 8:30! Then as we are speaking said oh about 9:00 or later. Don't waste your time.

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Helpful?
1Thank Rita M
Del M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Rita, I'm extremely saddened that you had such a terrible time with our shuttle service during your stay here. I would like to know more of the details of what and when this happened. Please feel free to contact me at the hotel if you'd like. We can't correct our mistakes unless we know of them. Again, I'm sorry that...

Orange Park, Florida
Reviewed 1 week ago via mobile

Booked from desktop from trip advisor via link to hotels.com. later that day, checked my trip advisor app and was offered a mobile only savings of $11 per nigh. With 1 call to hotels.com, cancelled original reservation. Rebooked by using the tripadvisor app. All i can say is, get the app. The crowne plaza was great. Good location. Spotless room....

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Helpful?
Thank Tim R
Del M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Tim, we are so happy that you found the app to make reservations, so please tell all your friends and families. Come see us again soon! Thanks, Del M

Jersey City, New Jersey
Reviewed 1 week ago

Stayed for two nights while in Pittsburgh to see a concert 11/18/16-11/20/16. Location is good as it is not on a major highway and pretty quiet, but close enough to anywhere you might want to go. Overall décor of the hotel and rooms is bright and cheery. The hotel and room were exceptionally clean and well maintained. Front desk staff...

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Helpful?
Thank alit7
Del M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Great Experience, Everyone here at the Crowne Plaza tries extremely hard to make everyone of our guest as happy as you! Thank you for all your kind and generous words. And we can't wait for you to return soon! Thanks, Del M

Reviewed 3 weeks ago via mobile

I've stayed at this hotel several times and never did I imagine the horrible service, and disrespectful interactions. The racial disrespect and horrible customer service should keep you far far away if you are a person of color.

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Helpful?
Thank MrsStrongWilson
IHGService, Guest Relations Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Dear MrsStrongWilson, Thank you for being our guest and for taking the time to write your review. We regret that we were not able to provide you with the quality of service you deserved during your recent visit with us. We apologize for the overall dissatisfaction you had experienced. We would like to look into this further, thus we sent...

Reviewed 3 weeks ago via mobile

Crowns Plaza Greentree PA is well located, comfy rooms and staff were very cheerful and helpful. Had to go to a funeral and there was a Steelers and Penguins game. Hotels were difficult to find. The restaurant and bar are great with accommodating bartenders and servers. Food was good. Rooms were clean and updated. One gripe was housekeeping only left...

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Helpful?
Thank Phyllis M
Del M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Phyllis, first let me say condolences. We appreciate your gracious comments and suggestions. Hopefully the next time you come to Pittsburgh it will be a more joyous occasion.

Toronto, Canada
Reviewed 3 weeks ago

Loved this place. Check un sas a breeze.. Clean room dust checked pics on the wall lol. The 2 things they need to fix is terrible Internet and complicated thermostat. You need a science degree to operate that thing, otherwise will go back.

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Helpful?
Thank KimPosh
Del M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Kim, Thank you so much for your nice review at the Crowne Plaza. Also, we are in the process of upgrading our internet in the near future. Hope to see you again!

Reviewed 3 weeks ago

decent hotel for a nights sleep. good location and would go back to this place again. can improve a bit on the bedding though. all amenities included but the hotel doesn't have great views from the room.

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Helpful?
Thank Manikanta N
silly1willy, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Manikanta, Thank you for your gracious review of our hotel and we look forward to your return to the Pittsburgh region. We are working on upgrading our bedding and hopefully we can improve on the scenery for your next visit. Mgmt.

Reviewed 4 weeks ago

Spent the weekend for a girls get away here. Had an amazing time! The hotel was very accommodating so much so that Ross, the shuttle bus drive offered to give us a ride to the store to buy more alcohol when we ran out minutes before he was supposed to get off work! We all appreciated the effort the entire...

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Helpful?
Thank Katie L
JoAnn M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for spending your girls get away with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are glad to hear that Ross was able to accommodated your requests. We will make sure...

New York City, New York
Reviewed 4 weeks ago via mobile

Excellent hotel with great service; The bar accords the reception area is very convenient and has a great devote. Rooms are very nice with comfy bed. Will highly recommend if you are by Pittsburgh airport.

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Helpful?
Thank Alex B
JoAnn M, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your kind words from your recent post on Trip Advisor. We appreciate you taking the time to share your satisfaction. Never hesitate to contact us should you ever need assistance in the future.

Washington
Reviewed 4 weeks ago via mobile

Had my one of best conference today here at crown plaza. It's a newly renovated hotel where we had great drinks, food and good time. Service and location are excellent. Will visit and come again next month.

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Helpful?
Thank ABVIWashington
JoAnn O, Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We will make sure and share your wonderful feedback with our staff!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Discover all that downtown Pittsburgh has to offer at the convenient, comfortable, and newly renovated Crowne Plaza Hotel Green Tree. You are at the heart of everything, shopping, dining, entertainment and the arts. You are within minutes from Downtown Pittsburgh, Science Center, PNC Park, PPG Paint Arena, Heinz Field, Convention Center, The historic Strip District and much more. Getting there has to be fast and convenient too. Only 14 miles for Pittsburgh International Airport, you'll spend less time in traffic and more time doing what you came to Pittsburgh to do. And there is easy access to Interstate 376. Whether you're coming to Pittsburgh for business or just fun, your room at our Crowne Plaza Hotel will be your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, state of the art work center, plush towels and luxurious bedding mean every night is a great night and everyday starts right. You can take a dip in our pool, relax with a cool one at Bistro 401 lounge, and when its time to dine you can enjoy a one of a kind dining adventure at Bistro 401. The Crowne Plaza Hotel Green Tree also offers 12,000 square feet of meeting space. Our Destination Specialists will be there every step of the way to ensure your event is a success. The best of Pittsburgh is waiting for you at the Crowne Plaza Hotel Green Tree. ... more   less 

Additional Information about Crowne Plaza Pittsburgh West-Green Tree

Address: 401 Holiday Drive, Pittsburgh, PA 15220
Region: United States > Pennsylvania > Pittsburgh
Price Range: $114 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Pittsburgh West-Green Tree 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, Travelocity, IHG and Odigeo so you can book your Crowne Plaza Pittsburgh West-Green Tree reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Pittsburgh
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Pittsburgh West-Green Tree staff and other travellers.
16 questions
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Boynton Beach, Florida
over a year ago
Akron
over a year ago
New York City, New York
2 months ago
New York City, New York

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Questions? Get answers from Crowne Plaza Pittsburgh West-Green Tree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive room”
 of 5 bubbles ManikantaN_13, 9 Nov 2016 | Read review
“they offer joining rooms, which is great for group trips”
 of 5 bubbles M6292XWkatiel, 7 Nov 2016 | Read review
“I rated the location very good because I do business in Greentree.”
 of 5 bubbles DC3_Hoover, 7 Oct 2016 | Read review
“i always ask for a room away from elevators, just cause of sound.”
 of 5 bubbles plysy, 29 Aug 2016 | Read review
“higher floors, area quiet”
 of 5 bubbles BigDMI, 29 Aug 2016 | Read review
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