Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel

Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel

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About

4.0
#1 of 5 hotels in White Haven
4.0 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Stay Smart at the Best of White Haven, PA HotelsOur White Haven, PA hotel's convenient location places travelers within easy driving distance of Interstates 80 and 476 and Route 940. Our 100% non-smoking Holiday Inn Express® hotel also features top-of-the-line amenities, which ensure a comfortable and pleasant stay in White Haven.Hotel guests appreciate the fact that we are located near some of Pennsylvania's best attractions. In fact, if you are visiting during the winter, we're close to Jack Frost Ski, Big Boulder Ski and Split Rock resorts. In the summer, you can easily visit Split Rock Resort indoor Waterpark and Hickory Run State Park. Adults can visit Mohegan Sun Casino for exciting gaming and fabulous shows, or the whole family can enjoy a trip to the Pocono Indian Museum and the Toy and NASCAR Museum.Business travelers especially love our location in White Haven, PA because the hotel's near major businesses, including Geisinger Hospital, Kings College and Rite Aid.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
264Reviews6Q+A67Room tips
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Detailed Reviews
George O wrote a review Feb 2023
Brooklyn, New York15 contributions7 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Great staff, very pleasant and accommodating, nice pool, free breakfast, close to major highways and ski resorts.
The front desk staff are very polite, well trained and very accommodating to guests needs.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy wrote a review Sep 2020
59 contributions15 helpful votes
5.0 of 5 bubbles
My stay was good. Room was ready when I got there in the evening. Clean, spacious room. Hand sanitizer around the common areas. I was nervous due to the proximity to the NE Ext of the Turnpike and 80 but I did not hear a sound. I was an odd number room which was on the lobby/parking lot side. Even numbers are closed to the highways. The only complaint I had was the people across the hall had two rooms next to each other and were in and out of the doors. Their doors squeaked every time they were opened. I let the front desk know upon check out that they needed a little WD40 and she thanked me for letting me know and that they can’t fix it if they don’t know about it (which is the only reason I mentioned it). Not too far to Jim Thorpe, Hickory Run SP and Lehigh Gorge SP. I would stay there again.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Paisley, Owner at Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Responded Dec 14, 2020
Thank you So much for your review. We are happy to see you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Archie wrote a review Sep 2020
Glenmoore, Pennsylvania7,393 contributions739 helpful votes
3.0 of 5 bubbles
We stayed here on a week day it was still very busy. The rooms were comfortable and the breakfast was nicely done in brown paper bags with breakfast sandwiches and goodies. The only issue was that they were backed up with laundry and we did not get towels until the next morning. The room was not completely made up so we had couple of trips from houses keeping. The front desk was not well informed about the state parks and had nothing to share.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Responded Sep 20, 2020
Hello archlav, Thanks for staying with us and for leaving a review. While I am happy that you found the rooms comfortable and that you enjoyed breakfast, I am sorry to hear about housekeeping service. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Yackswife wrote a review Sep 2022
North Babylon, New York101 contributions46 helpful votes
2.0 of 5 bubbles
We just returned from our fourth stay at this Holiday Inn over the years when visiting the area, the last time being in 2019. How disappointed we were this time with our visit. Upon arrival we learned there was no housekeeping service unless requested by 11 pm the night before, which is fine, many motels are short on staff and would not be an issue for us. However, when entering our room there was only one bath towel, no bath mat and no bars of soap. They did have a hand soap dispenser but it was empty. We asked for and received the missing items from the front desk, and told they no longer have bars of soap. Since we prefer a bar for washing our faces and taking showers, and since we were staying four nights, we went to the store and purchased it ourselves. The drain in the sink had nothing in it so we had to be careful not to drop anything. The linen on the beds were clean and beds were comfortable. However, the rug was terribly stained and needed vacuuming badly so before getting into bed we had to wipe off our feet. Needless to say when we return to the area, we will be staying somewhere else.
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Date of stay: September 2022
3.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: Rooms facing parking lot are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Responded Oct 22, 2022
Hi Yackswife, Thank you for choosing us! We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. I am sorry you found our upkeep and amenities lacking this time. We always challenge ourselves to be better and we'll use your feedback to monitor and improve the quality of services we offer. Pleasure once again to host your visit and look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService
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Natasha W wrote a review Dec 2020
18 contributions1 helpful vote
1.0 of 5 bubbles
I do not write many reviews. The place either has to be really good or really bad for me to take time and write. I felt obligated to share my experience with Holiday Inn in Poconos.
The hotel we normally stay in the area was all booked, so I decided to give Holiday Inn a try.
First, we walked into room 106 and I went to turn on the heat and saw that heater was covered in mold. I called the front desk and they gave us another room.
Next room was 229. We walked into the room and went to wash our hands and saw that there were no towels. Tissue box was left empty also. So I called the front desk and told them that they must have forgotten to give us towels and tissues. Then I look at the floor and it clearly was not even vacuumed at all with trash laying around. I have never seen anything like that. I understand it is a 2 start hotel, but to be this dirty? Carpets in hallways do not look like they have been vacuumed in a long time as well. And if they didn't even bother to clean the visible stuff, what kind of disinfecting and extra cleaning do you think they are doing to prevent spread of Covid? None!
They gave us another room, I tried not to look anywhere and just go to sleep. Upon waking up I saw a bug bite on my neck. I am so hoping it is not bed bugs. I could not wait to get out of that place fast enough.
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Date of stay: December 2020
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: There are none
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Responded Jan 14, 2021
Hi karibova, Thank you for choosing our hotel for your most recent stay. We ensure that we deliver fresh, practical, and efficient accommodations for a smart traveler like you. What you described is not a reflection of this, and we're sorry for the letdowns. I have sent you a private message to discuss this further and get more information to assist you better. Hoping for your prompt response. Regards, Virgil N. Case Manager IHGService
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Linda E wrote a review Nov 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
My friend and I checked into this hotel in October. The sheets on one of the beds were dirty, the tub was dirty, the rug was stained, the elevator was disgusting and our room was infested with what looked like light brown ladybugs. The front desk said they were ladybugs and pointed out that "you are in the county, you know". Turns out, they weren't ladybugs at all but Asian Lady Beetles (which I found out when I got home). I asked for a new room but was told that they probably all had them and besides, they only had 1 room available on the first floor. We didn't want to be on the first floor. Since the parking lot never had more than 10 cars in it at any given time, I'm not sure how they only had 1 room left. Housekeeping came 2 or 3 times to vacuum up the bugs from the walls and ceiling. The last time did the trick but I still slept poorly for the 3 nights there because all I could think of was those bugs crawling on me. Find a different hotel.
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Date of stay: October 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: If you MUST stay here, do not get a room on the highway side.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Responded Dec 5, 2021
Hi F6254VZlindae, Thank you for taking a moment of your day to provide feedback about your recent stay. We make sure your hotel experience is catered to your needs. I am sorry for the uneasiness caused by the cleanliness standards of our guestrooms and elevator. Kindly know that I have shared your valuable comments for monitoring and inspection purposes. I recognize your frustration, and in line with this, I sent you a private message. You are our most valued guests, and we hope to create more positive memories with you in the future. I look forward to your response. Warm regards, Zel N. Case Manager IHGService
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Leigh Ann W. wrote a review Dec 2023
Wilkes-Barre, Pennsylvania100 contributions25 helpful votes
5.0 of 5 bubbles
Great room, clean and friendly staff especially Lori at the front desk. She made sure I was aware of all promotions and discounts upon booking my reservation for a two-night stay in White Haven, Pennsylvania. Room was particularly clean and fresh smelling.
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jillian B wrote a review Oct 2022
1 contribution
4.0 of 5 bubbles
First, this was the only hotel around that would let me bring 5 kids and myself that had a pool. So it was an easy choice. And the girls had a blast! We enjoyed the pool, though the pool itself was too cold for me to swim in. I saw another review where thy insisted they keep it turned up to 88 degrees, but if that's the case, they need to have the system checked, because the pool side was not heated. The hot tub was the perfect temperature however and the girls didn't mind the cold side and had a blast. I will say that they must have treated the pool while it was open, and the chlorine was so strong that half the kids were in coughing fits the second time we went in, and some of our eyes were burning. This was later in the evening. By morning it was tolerable again. I would just suggest that the staff wait until the pool closes to treat it for the day.

The room was very clean and very comfortable. Except for the sofa bed. If you plan on using the sofa bed, don't be old or achy. Next time, I'll insist some of the children use the pull out! My bad. Nice big bathroom. mini fridge, microwave, keurig coffee pot. Plenty of plugs. We were on the odd numbered side away from the highway and it was quiet and peaceful.

The continental breakfast was one of the best I've ever had. The coffee was scorching hot though and burnt my tongue. The breakfast area was well stocked, plenty of comfortable seating. I would absolutely stay here again. Worth every penny.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Get an odd numbered room to avoid highway noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Paisley, Owner at Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Responded Oct 31, 2022
Thank you for taking the time to review your stay with us, I wanted to address your issues with the pool, The pool is set at 80 defiantly not 88. The chemicals are feed and monitored 24 hours a day by a third party pool comp. I am however happy to see you enjoyed the ret of the hotel.
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KayBee wrote a review Feb 2023
1 contribution
4.0 of 5 bubbles
We rented a King room for 2 nights to go skiing at nearby Jack Frost. We have no real complaints! The staff was nice, love that they had an indoor, heated pool, and they even have a bar/restaurant directly next door, attached to the hotel by a walkway. Never had to go outside, and it was nice to have somewhere to hang and have drinks after getting in late after a 2 hour drive!
Breakfast was also super convenient timing-wise, and overall I’d say the stay was worth the money!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kurt U wrote a review Mar 2024
2 contributions
5.0 of 5 bubbles
Staff is welcoming and friendly! Free breakfast was good and the bacon was perfect if you like it crispy. It was a good location if you are going to go ski at Jack Frost. I believe it was approximately 3-4 miles away. It is also convenient because it is right off rt 80 or the pa turnpike.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EnriqueWilson asked a question Feb 2021
West Chester, Pennsylvania15 contributions3 helpful votes
GPS address??
Road258202 asked a question Jan 2019
Zion Grove, Pennsylvania283 contributions42 helpful votes
Pet friendly??
Answer from General Manager
No sorry.
Fred K asked a question Jul 2018
Franklinville, New Jersey25 contributions7 helpful votes
Distance to Jack Frost?
Answer from MissNikki511
Westampton, New Jersey24 contributions6 helpful votes
Jack Frost Ski Resort is about 10 minutes away. I recall passing it on my travels.
Answer from Z9145RVrebeccas
United States21 contributions34 helpful votes
I went in September, so I can't say.
Jay asked a question Nov 2016
North East, Maryland38 contributions20 helpful votes
How far is the hotel from Penns Peak or Jim Thorpe, PA?
Answer from Michael B
Port Rowan205 contributions22 helpful votes
It's half an hour away, an easy drive down the turn pike which is right at the hotel
Amit J wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Very well maintained Hotel, the staff is good"
Read full review
Dream12755395078 wrote a tip Mar 2024
1 contribution
4.0 of 5 bubbles
"Have maint. to PM more often."
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Bill K wrote a tip Oct 2023
Hyde Park, New York44 contributions18 helpful votes
2.0 of 5 bubbles
"Choose Another Hotel"
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stm5468 wrote a tip Oct 2023
Mid Hudson, New York108 contributions44 helpful votes
1.0 of 5 bubbles
"GO SOMEWHERE ELSE!!"
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Global33500319878 wrote a tip Sep 2023
8 contributions
2.0 of 5 bubbles
"Inquire about cheerleading competitions nearby before reserving accommodations"
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PRICE RANGE
C$140 - C$248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites white haven - lake harmony
LOCATION
United StatesPennsylvaniaPocono Mountains RegionLuzerne CountyWhite Haven
NUMBER OF ROOMS
75
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel?
Nearby attractions include Hickory Run State Park (5.3 km), Boulder Field (5.3 km), and Split Rock Resort H2Ooohh! Indoor Water Park (6.8 km).
What are some restaurants close to Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel?
Conveniently located restaurants include Powerhouse Eatery, White Haven Family Diner, and Charlie Weaver's Restaurant.
Are there any historical sites close to Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel?
Many travellers enjoy visiting Lehigh Tannery Historic Site (7.2 km).
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