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Mountain Laurel Resort & Spa

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Mountain Laurel Resort & Spa
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421 Reviews from our TripAdvisor Community

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Showing 420: English reviews
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New York
Reviewed 2 weeks ago via mobile

The staff were helpful and courteous. They always smiled and said yes to nearly anything we needed. We were in a suite and the size was good. The regular rooms have not been undated since 1980. The suites were updated 10-15 years ago. The bathrooms were nasty! The toilets are brown and tiny(forget elongated). There were spider webs under the...

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Helpful?
Thank NYC507
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We appreciate your kind words about our staff, but we are sorry to hear your stay with us was not satisfactory. We appreciate your feedback on our resort as it is important to our goal of continual improvement. We will be fixing the potholes now that we have warm weather, so the fixes will hold. We are cleaning our miniature...

Jermyn, Pennsylvania
Reviewed 2 weeks ago

Did not stay here because of the reviews posted and the cost so can't comment on that. Was here for a dance competition. Understanding it was two days long and many, many people, but the trash was never emptied and it really was a mess. Restroom became filthy from so many people, but never cleaned. The bartender was dismal at...

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Helpful?
Thank A R
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We are sorry to hear your stay with us was not satisfactory, and we apologize for the customer service you received. Our restaurant is only open on the weekends, but we are conveniently located to many other eateries. We appreciate your feedback on your stay as it is important to the continual improvement of our resort.

Brentwood, New York
Reviewed 2 weeks ago

Always have a GREAT time at Moutian Laurel. Always feel like home. Just need WI-FI in the rooms and potholes need to be fixed in the parking lot, but other than that, I was very satisfied. Can't wait for my next trip!

Review collected in partnership with this hotel
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Helpful?
Thank PaulettMc
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Paulett, thank you very much for your review, and we love hearing you always have a great time staying with us! We'll be working on fixing the potholes shortly as we need the warm weather for the fixes to stay. We look forward to seeing you again!

Olney
Reviewed 3 weeks ago

I am definitely going back to this hotel. It was beautiful and wonderfully priced. I love the fact that I had a kitchen in my suite and could cook anytime I wanted. The spa was wonderful and the people were so very friendly. I enjoyed the old-fashioned feeling this place gives off.

Review collected in partnership with this hotel
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Helpful?
Thank W5636FHericam
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We love hearing you had a wonderful stay with us. The spa is definitely a great on-site amenity, and we look forward to seeing you again in the future!

Reisterstown, Maryland, United States
Reviewed 4 weeks ago via mobile

Stayed at Mountain Laurel for 3 nights. Room is a bit outdated. Furniture looks old and uncomfortable but I was told it's only 2 years old. No thermostat to control the room temperature, only adjust the temperature to your comfort level. However, later the temperature got hot and uncomfortable so I turned the temperature off completely. On a positive note,...

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Helpful?
Thank Jerry K
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Jerry, we are pleased you had pleasant interactions with our staff. Our furniture has been upgraded in recent years. We appreciate your feedback on our rooms as it is important to the continual improvement of our resort.

Beach Lake
Reviewed 4 weeks ago

I'm by no means a hotel snob but, this is the First time I've ever stayed some place and was worried about bed bugs. And the bathroom was so disgusting I left the next day with out showering. Beds were so uncomfortable there was no sleep to be had by anyone.

Review collected in partnership with this hotel
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Helpful?
Thank G8754CH
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We are sorry to hear your stay with us was not satisfactory. Our resort does not have bed bugs, and we apologize for the condition of your bathroom. We appreciate your feedback as it is important for the continual improvement of our resort.

Philadelphia
Reviewed 4 weeks ago

Everything was great, no complaints. The hotel was clean and the price was excellent. The only trouble we had was with our cell phones. WiFi is only accessible in the main building. We always stay at this hotel and plan on staying here many more times

Review collected in partnership with this hotel
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Helpful?
Thank 308tiffanya
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Tiffany, we love hearing you've stayed with us many times, and plan to stay here many more. We're glad you enjoyed your room and had a great stay.

Scranton, Pennsylvania
Reviewed 4 weeks ago

Def. would like updated beds better service in restaurant card key switch and air in ballroom! Took too long for food in restaurant some didn't even get fed and also had water from ceiling in restaurant on to me while I was eating ...

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Helpful?
Thank Margie456
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Margie, we apologize for the issues while dining with us. We appreciate your feedback as it is important to the continual improvement of our resort.

Pittston
Reviewed 4 weeks ago

The room was clean and spacious. We had a 2 bedroom suite and it fit a family of 6 perfect. The whole hotel needs to be updated. It was probably the cream of the crop back in the 70's, but it hasn't changed since then. Old flower printed couches with stains. No Wifi in the rooms. Small tube TVs with...

Review collected in partnership with this hotel
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Helpful?
Thank Thomas H
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Thomas, we are glad you found your room to be clean and spacious. We have done some upgrades in the last few years to our rooms. We do our best to clearly state on our website that we do not have wi-fi in our rooms prior to our guests arrival. We appreciate your feedback as it is important to the...

Hamilton, New Jersey
Reviewed 4 weeks ago

Although we had minor issues, the overall stay was very nice. We call housekeeping and they came right away. The rooms were clean and nice in size. The only down fall was internet connection. Everything else was great.

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Helpful?
Thank Moniqua C
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Moniqua, we're happy to hear you had a pleasant stay with us, and housekeeping quickly arrived. We do our best to clearly state on our website that we do not have wi-fi in our rooms prior to our guests arrival.

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Mountain Laurel Resort & Spa

Address: 81 Treetops Drive, White Haven, PA 18661
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > White Haven
Price Range: $158 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Mountain Laurel Resort & Spa 2*
Number of rooms: 175
Reservation Options:
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Also Known As:
Mountain Laurel Hotel White Haven
Mountain Laurel Resort And Spa
Mountain Laurel White Haven
Mountain Laurel Resort Spa
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Laurel Resort & Spa staff and other travellers.
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Questions? Get answers from Mountain Laurel Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms have been the same for me but choose a balcony looking out the back”
941stevei, 6 Mar 2017 | Read review
“Everything is accessible.”
178sukis, 29 Jan 2017 | Read review
“big place all connected to the lobby and all the floors”
rollc2016, 22 Sep 2016 | Read review
“Don't check in!!”
JennGC_55, 19 Sep 2016 | Read review
“stay away from this resort”
riverarick, 9 Aug 2016 | Read review
5 of 5