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Mountain Laurel Resort & Spa

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Mountain Laurel Resort & Spa
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357 Reviews from our TripAdvisor Community

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There are newer reviews for Mountain Laurel Resort & Spa
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Showing 356: English reviews
Mechanicsburg
Reviewed 29 August 2016

The resort has a nice foundation, convenient location, lot of space and a nice relationship with Split Rock Resort. Some minor investments, such as updating the guest room towels to make them a little larger than a hand towel, upgrade the tv and, most importantly, update the bedspreads from the originals, would make for reasonable improvements. Other than that, we...

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Helpful?
Thank F8837TJlauras
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We're pleased you had a good experience with our resort and staff. We appreciate your suggestions as we work to improve and upgrade our resort.

Bayonne
Reviewed 29 August 2016

These staff especially when you are at the front desk must be polite, patient and professional. They need to get trained. Very rude. While I was checking in, this lady was on the phone yelling at looks and sounds like a guest on the other line. She was yelling so loud. We were all looking at eachother in shock and...

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Helpful?
Thank Marie R
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Marie, we apologize for the interactions you encountered with our staff. As we continue working to improve our resort, our staff will partake in customer service training in the future.

Havertown
Reviewed 29 August 2016

I go to this hotel several times a year. The whole staff mainly at the front desk Ensures a pleasant stay. For your money, you get a lot of on ground amenities to enjoy. We never had a bad experience yet

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Helpful?
Thank F2735UCjasonr
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We love hearing Mountain Laurel Resort described as your "home away from home." We appreciate your kind words about our staff and activities. We look forward to seeing you again soon.

Baldwin, New York
Reviewed 29 August 2016

Overall this place is amazing. It has many free activities and things to keep you and your family or group of friends busy. Rooms are clean and are actually how the pictures on the website eplains them.

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Helpful?
Thank jayrobinson1285
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Jay, we appreciate your review. We love that you picked your room based on our website pictures and descriptions. We're also glad your family was busy with our many activities.

Bronx
Reviewed 28 August 2016

Hotel is not bad. Staff at the front desk were very friendly. Room were clean and comfortable. Pool areas were clean as well. Food is an issue there, they have only two restaurant within the hotel. One open in the morning and serves basic stuff and the other opens at 5. The food is so so but the prices are...

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Helpful?
Thank 54cherlyr
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Thank you for your review. We are pleased you had good experiences with our staff, your rooms, and the pools! Our Twelve21 restaurant is only open on the weekends, but our Sunday Brunch is a favorite. Molly's Café is open 7 days a week for fast, convenient options.

long island, ny
Reviewed 27 August 2016

We recently stayed at Mountain Laurel in a 1BR suite. We had a full kitchen (with dishwasher), 2 DBL Beds, 2 bathrooms, pull out couch, balcony with 2chairs and a table plus full living room with tv and amazing AC. When we arrived our room was ready, very cool and clean. True! There is no wifi in the rooms, the...

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Helpful?
Thank LaurieBCole
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Laurie, we love hearing your family had a wonderful vacation! Our location is very convenient to Lake Harmony, Jim Thorpe, Mt. Pocono, and Wilkes Barre. It's great that the lack of Wi-Fi in our rooms gave your family more bonding time, and we're glad you were able to enjoy our pools and sauna. We hope you and your family stay...

East Northport, New York
Reviewed 24 August 2016 via mobile

Don't go.......this place is listed in our timeshare so we thought it would be ok.....it's not. 1. Upon arrival, you will be greeted by a staff at the front desk who aren't sure that they have a pulse and are not excited to see you. 2. At 9:00pm we attempted to get a drink in their lounge.....we were promptly turned...

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Helpful?
Thank nena0804
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We are very sorry to hear you did not enjoy your stay, and we apologize for your experiences with our staff. As we continually work to improve our resort, our staff will partake in customer service training.

Boyertown, Pennsylvania, United States
Reviewed 23 August 2016

I am a timeshare owner at Split Rock resort, but haven't stayed in the poconos for years. We typically exchange, and travel to other places. Mount Laurel was very dated, and worn out. We had a ground floor patio, but no furniture to sit outside. Pull out couch was broken-son slept on couch. No wifi in the hotel rooms, only...

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1Thank JenniflowerN
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

We are pleased to hear you decided to make a trip back to the Poconos, but we are very sorry you didn't enjoy your stay. Our resort is older, with a lot of history. We are working to upgrade our resort. We have recently upgraded some of the furniture in our rooms, including couches and mattresses. We're glad you took...

Mays Landing, New Jersey
Reviewed 22 August 2016

Had a one bedroom suite. The furnishings were dated, but very comfortable. 2 full baths and full kitchen. The property was beautiful with horseback riding on the grounds. An Olympic size swimming pool with tables and umbrellas. Lovely restaurant downstairs but with limited choices.

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Helpful?
Thank Liz M
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Liz, we love hearing you had a wonderful and comfortable stay. We're so glad you went horsebacking, and we hope you stay with us again soon!

Reviewed 20 August 2016 via mobile

I don't even know how this place is still open. We got put up at this dump from our other hotel became they had a flood. It is truely disgusting, dirty, smells, has no nightlife, restaurants close at 9 pm on a Saturday, and empty. It's filthy, outdated, nothing works and so many more negative aspects..looks nothing like pics on...

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Helpful?
Thank Ann1109
Split_Rock_Manager, Manager at Mountain Laurel Resort & Spa, responded to this review

Ann, we are very sorry to hear you didn't enjoy your stay, and we work very hard to keep our resort clean. It is unfortunate that our restaurant and bar have limited hours, but we are conveniently located off I-80 for quick access to many areas with more nightlife.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room

Additional Information about Mountain Laurel Resort & Spa

Address: Route 940, PO Box 9, White Haven, PA 18661
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > White Haven
Price Range: $90 - $1,531 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Mountain Laurel Resort & Spa 2*
Number of rooms: 175
Reservation Options:
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Also Known As:
Mountain Laurel Hotel White Haven
Mountain Laurel Resort And Spa
Mountain Laurel White Haven
Mountain Laurel Resort Spa
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Laurel Resort & Spa staff and other travellers.
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Questions? Get answers from Mountain Laurel Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“big place all connected to the lobby and all the floors”
 of 5 bubbles rollc2016, 22 Sep 2016 | Read review
“Don't check in!!”
 of 5 bubbles JennGC_55, 19 Sep 2016 | Read review
“stay away from this resort”
 of 5 bubbles riverarick, 9 Aug 2016 | Read review
“Rooms near lobby are being renovated partially, but are still poor quality.”
  • dust, dirt, dried food or whatever type of stains on surfaces, stained carpet
  • dirty toilets around the basin, floor, and seat
  • frig will only open 1/2 way and faces the door
  • ants in bathrooms and living room area walls
  • Dirty sheets left on bed from PREVIOUS guest, food, trash, etc. under the bed
 of 5 bubbles 246tammyc, 7 Aug 2016 | Read review
“Don't use your timeshare, the view is the parking lot”
 of 5 bubbles Mwbrad07, 21 Jul 2016 | Read review
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