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The Woodlands Inn

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824 Reviews from our TripAdvisor Community

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Showing 821: English reviews
Reviewed 4 weeks ago via mobile

My husband and I live outside of Philly and we chose the Woodlands for a change of pace and something different. We loved that they had a complimentary shuttle to Mohegan Sun. We had dinner at Shogun. It was good. Your average shushi/hibachi. A couple of drinks at the bars. It wasn't overly crowded and the staff was attentive... after...

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Helpful?
Thank acjsmiles
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Guest, Please accept my apologies regarding your recent stay. I certainly understand your displeasure and don't blame you for feeling the way you do. Your experience is not indicative as to what you normally receive while staying with us. Again, my sincere apologies and hope that you will give us a second opportunity to provide you with a great...

South Williamsport, Pennsylvania
Reviewed 4 weeks ago

We usually stay in a creekside room for privacy and less noise. We go a couple times a year and we have no complaints. Crescenzo's always has good pizza and snack food. The romance package is the best because you get all the extras including free breakfast!! The shuttle service is quick and easy to use. There is plenty to...

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Helpful?
Thank lorisolomon84
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Lori: Thank you for sharing your experience. Feedback like yours is very much appreciated. I agree with you, you get great value when you purchase one of our packages. We hope to see you again very soon. Thank you, Ross Kornfeld

Taberg , NY
Reviewed 5 weeks ago

My husband and I recently stayed for 2 nights as a birthday celebration. The staff is extremely customer focused and friendly!!! We took advantage of the shuttle to and from the casino and they were outstanding as far as taking us when we wanted and picking us up. The second night we decided to order food in and had a...

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Helpful?
Thank Martain1283
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Thank you for sharing your experience regarding your recent visit. So glad you enjoyed the restaurant and took advantage of our complimentary shuttle. Customer service is key to our success, without it, we're nothing. We hope to see you again very soon. Thank you, Ross Kornfeld

Reviewed 30 October 2016

We booked the spa package online, directly from the hotels website. Upon arrival we were told that due to a wedding taking place on the property they wouldn't be able to accommodate us for any of the services that were included in the spa package. The only reason we visited the hotel was because of the package; they did however...

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Helpful?
Thank tasyed786
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Guest, Please accept my apologies regarding the mis-communication with respect to your reservation. We did what we thought was right in offering just compensation for our error. Your other comments are appreciated and will be used to make improvements where necessary. I hope this doesn't deter you from a return trip the next time you're in the area. Thank...

South Riding, Virginia
Reviewed 30 October 2016 via mobile

Husband and I planned a weekend getaway here so we booked the spa package experience which including the room, mani/pedi and 45 minute massage. Well at the time of booking there was no direction to book the spa appointment separately and we were a little confused but assumed it had to be booked at check-in. Welp, we were wrong and...

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Helpful?
Thank Saima A
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Saima: Thank you for sharing your experience. I certainly apologize for the disappointed stay and understand your frustration. We recently completed an interface with Choice Hotels and unfortunately, this reservation slipped through our fingers with respect to booking the spa appointments. Reductions were made on the room rate, complimentary cocktails and breakfast were provided for their inconvenience. We would...

Albuquerque
Reviewed 28 October 2016

The reason we stayed here it was last minute, we booked a different hotel but their pool it wasn't working at the time. So we have to get an hotel fast with a headed pool. The hotel it's nice, clean , a little outdated. The stuff it's also nice, the indoor pool area it's very nice and warm, the hot...

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Helpful?
Thank Marcel C
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Marcel: Thank you for sharing your experience regarding your stay. Your feedback is very much appreciated and will be used to make improvements where necessary. We hope that you will once again think of us the next time your travel plans bring you to the Wilkes-Barre area. Thank you, Ross Kornfeld

Butler, Pennsylvania
Reviewed 18 October 2016

We stayed here for my friends wedding that was at the hotel. The hotel lobby smells so good, and I noticed that any time the air kicked on in our room, it smelled of vanilla, so I'm guessing they pump vanilla into the air system. It was nice and not over powering. We were in the tower and our room...

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Helpful?
Thank beiluj724
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Guest, Thank you for sharing your experience regarding your recent stay. We appreciate the kind words regarding your friends wedding ceremony and reception. Our catering department does a fantastic job as you alluded too. Please think of us again the next time your travel plans bring you to the area. Thank you, Ross Kornfeld

Reviewed 17 October 2016 via mobile

This place is awesome... Lots to keep you busy... Great food, rooms spa, pool and jacuzzi . The ambiance , can't say enough... Came here for fall leaf peep getaway .. Weather so cooperative... Was like summer in mid October.. Service was impeccable. Was coming with friends that had to cancel .. So sorry they missed this trip💕

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Helpful?
Thank Julie W
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Julie: Thank you for sharing your experience. I would like to use your review as an advertisement. The staff and I thank you for your kind words and are thrilled you all had such a wonderful time with us. Next trip is with your friends that missed out. Thank you, Ross Kornfeld

Saratoga Springs, New York
Reviewed 15 October 2016

Been coming here for years. Friendly check-in staff & very helpful regarding local attractions. The pool areas were beautifully kept. Super clean & plenty of towels on hand. A few issues...The stream-side rooms, which we prefer, were booked but, we went anyway, knowing we would have a different type of room. Bad move. Our room overlooked parking lot & was...

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Helpful?
Thank kristen180
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Kristen: Thank you for sharing your experience regarding your recent stay. Although you did say you would be back, i have to ask myself, why? Reading your comments regarding your staff interaction in our restaurant made me ill. I'm so sorry you had to endure such miserable service and food that didn't taste very good. On the bright side,...

Arlington, Virginia
Reviewed 13 October 2016

I stayed at the Woodlands Inn in Wilkes Barre for one night last weekend (October 8th). Based on my experience, I would not recommend the hotel, especially given that their room rate was on par with what I have paid at premium hotels in cities like Washington, DC. My two biggest complaints with the hotel are: 1) Room decor and...

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Helpful?
1Thank JBytor
RossKornfeld, Owner at The Woodlands Inn, responded to this review

Dear Guest, Thank you for sharing your experience regarding your recent stay. I'm very sorry you had such a bad experience. Feedback like yours will help us as we continue to look at ways to improve our product to ensure guest satisfaction for each and every customer. Thank you, Ross Kornfeld

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Spa
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled in the foothills of the Pocono Mountains with a peaceful stream winding through, The Woodlands Inn is the premiere destination in Northeastern Pennsylvania for your next vacation, event, or business function. Step through our doors and take in a deep breath of fresh air, thanks to our smoke-free policy. Look around and you'll find beautiful ballrooms for your celebrations and special events, meeting rooms for any sized corporate function, and Alexander's in the Woods, a full service day spa. Featuring 2 restaurants, 3 bars, and Evolution Nightclub, you'll find no shortage of entertainment options as well. Plus, as the closest full-service, off-site hotel to Mohegan Sun at Pocono Downs Casino, we offer a complimentary shuttle for all our guests. With countless rooms and packages to choose from, you're sure to find exactly what you're looking for at The Woodlands Inn. We are a member of Ascend Hotel Collection by Choice Hotels International. The Woodlands is proud to combine our impeccable array of services and amenities with the benefits of the Choice Privileges rewards program, resulting in a truly memorable experience every time. We make every effort to ensure the complete satisfaction and enjoyment of all our guests, and as a dog-friendly hotel, that includes your best furry friends as well! ... more   less 

Additional Information about The Woodlands Inn

Address: 1073 Highway 315, Wilkes-Barre, PA 18702-6926
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: $145 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Woodlands Inn 3*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Choice Hotels, Odigeo and Jetsetter so you can book your The Woodlands Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Woodlands Inn ~ Ascend Collection By Choice Hotel Wilkes-Barre
Woodlands Hotel Wilkes Barre
Woodlands Resort Wilkes Barre
Woodlands Inn Wilkes Barre
Woodlands Inn Resort Wilkes Barre
Hotel Style:
#5 Business Hotel in Wilkes-Barre
#6 Romantic Hotel in Wilkes-Barre
#6 Family Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from The Woodlands Inn staff and other travellers.
21 questions
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Questions? Get answers from The Woodlands Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“call the hotel i tried on line and then 800 number they had no idea what i was talking anbout”
 of 5 bubbles johncZ6007LO, 15 Nov 2016 | Read review
“get a room with a creek view for a better experience”
 of 5 bubbles F3374RWrogerm, 7 Nov 2016 | Read review
“Ask for a "Creekside Room"”
 of 5 bubbles lorisolomon84, 2 Nov 2016 | Read review
“we stayed in the wing near the pool and were happy with that”
 of 5 bubbles Martain1283, 1 Nov 2016 | Read review
“Rooms parking lot side are awful. Poolside or Streamside if you want to sleep at all. Shy away from Saturdays.”
 of 5 bubbles kristen180, 15 Oct 2016 | Read review
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