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Quality Inn & Suites Conference Center

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Quality Inn & Suites Conference Center
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194 Reviews from our TripAdvisor Community

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Showing 190: English reviews
1 review
Reviewed 4 days ago NEW

Convenient location, breakfast is AMAZING, great selection and fresh, rooms could use updating, mattresses sagging. Bathtub had hair in it. But for the price it worked. You could tell that housekeeping is done to the least necessary as evident by spiderwebs and dust.

Thank Tamara M
Union, Maine
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

We were tired when we checked in, so I went straight to bed. The bed was comfortable enough, the pillows were awful. The room appeared clean, a bit worn around the edges, could most certainly use a face lift. When showering the next morning, I noticed hair on the tile wall in shower - it looked like razor stubble- also... More 

Thank Tracy C

Travellers are raving about these Wilkes-Barre hotels

Ottawa, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

We were greeted at the desk and check in was very smooth. Our room was clean and comfortable but smelled of some kind of disinfectant to mask stale smoke. Other than that the room was satisfactory, the shower was good and the beds quite comfy . The fridge needed defrosting but it was clean. It is an older building that... More 

Thank Janet P
2 reviews
Reviewed 4 weeks ago

My recent stay at this Quality Inn was a total joy! After a not so fun long road trip, a very warm greeting with extra personal attention from the reception staff began my stay on a high note. A clean comfortable room with almost everything I could want followed by the best night's sleep I had had in weeks rounded... More 

Thank Sue F
Greenville, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

This place was filthy. In fact, that designation is being kind. Will never return. We would rather sleep in our van than back here. There was gum stuck to the head board of the bed. The bathroom floor was filthy. Wish I could give it NO stars.

Thank Bentyr
New Hampsire
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

This Quality Inn is well appointed with direct outside access to all rooms and a large inner courtyard for peaceful relaxation even though the Inn is located on a busy thoroughfare. Their complimentary breakfast is the best that we have experienced in our east coast traveling. They provide fruit, yogurt, eggs, sausage and all the other items usually found on... More 

Thank TripMember25102016
General M, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello TripMember25102016, We happy to you've stayed with us and are glad to see you enjoyed our hospitality. They say breakfast is the most important meal of the day...we believe in that! It's one of our most positive feedback items we get! We're close to many shops, restaurants, arena and casino. I'm glad you were able to experience our hometown.... More 

Garden City, Michigan
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 October 2016

Me and my wife were driving from Michigan to New Hampshire to see a past Army Viet Nam War Veteran and his wife, who I haven't seen in over 45 years. It was getting late and it was time to stop. So, with my wife using her trusty phone, we decided to see if we could get in to this... More 

Thank Robert S
General M, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Robert S., Thank you for taking the time to write a review of your recent visit with such positive feedback! I have shared your comments with my staff, (and Emily) and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2016

friday-checked in about 4pm. husband stayed in car while i checked in at office. after signing in she gave me ONE cookie?as a sign in bonus? had to ask for another.go to get settled in room and notice dirty cup in wastebasket. made me question the actual cleanliness of room..not sure about linens. filthy a/c unit. staff promptly came and... More 

1 Thank ebrelsford
General M, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello, ebrelsford, Wow, I apologize for your difficulties. I am happy to see the staff took care of your issues. Please reach out to me to discuss further. Regards, Kevin Operations. More 

Hortense, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2016

This motel is made after the old style, where the rooms all open to the outside. The management is new and they go out of their way to make this work. The first room we got had a strong cigarette smell. We explained this to the front desk. They upgraded us to a suite right away. The room was clean... More 

Thank Joe C
General M, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Joe C. Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

Level Contributor
13 reviews
8 hotel reviews
Reviewed 11 October 2016

We had an "accessible" room. I felt as though I was being penalized for using my points. The building itself is crumbling, filthy property, nice courtyard. No bathroom fan, hangers in the bath area too hi up to hang anything up and the hanger on the far left was covered in cobwebs, dustballs and dirt on one corner. Bathroom smelled... More 

General M, General Manager at Quality Inn & Suites Conference Center, responded to this review

Hello Cynthia R. Thanks for taking the time to write a review of your recent stay with us. We apologize for the inconvenience regarding our fire alarm. We are required by the Fire Department to allow the alarm to sound until the Department can determine it's validity. Its for everyone's safety and well being. We take this very seriously. Thanks... More 

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Management photos: Courtesy of the property manager

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Room/Suite (13)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more   less 

Additional Information about Quality Inn & Suites Conference Center

Address: 880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702-6913
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: $75 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Conference Center 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Inn And Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Conference Center staff and other travellers.
4 questions
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Chelmsford, Massachusetts
3 months ago
Jersey Shore
Wilkes-Barre, Pennsylvania
4 months ago

See all questions (4)

Questions? Get answers from Quality Inn & Suites Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Checking in at 6:00 p.m. and leaving at 7:00 a.m. no tips to offer”
 of 5 bubbles 69RobertS, 27 Oct 2016 | Read review
“old, tired, worn”
 of 5 bubbles ebrelsford, 15 Oct 2016 | Read review
“Traveller beware-DUMP...never stay here”
 of 5 bubbles CYNTHIAR329, 11 Oct 2016 | Read review
“try the 2nd floor maybe room are cleanier”
 of 5 bubbles NewJerseyBigdog1, 15 Aug 2016 | Read review
“There are no elavators, so ask for a bottom floor if needed.”
 of 5 bubbles MandyL438, 5 Aug 2016 | Read review
5 of 5
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