We rated this hotel as average because of the following issues. The vanity area was outside the bathroom and did not have any places to hang hand towels or wash cloths. The vanity countertop was small and did not provide sufficient space for a couple to put their toiletries. The entrance road to the hotel was in terrible condition, you must avoid lots of potholes. We will not stay there again.
We were driving from Maine to Florida and this was our first stop along the way. We were happy with the condition of the hotel, its staff, and our accommodations. Their breakfast offering was awful. Two types of soggy pastries, that was it. We are diamond members of Choice hotels so we get to compare several of their hotels. Some still offer hot breakfasts, even during the Covid. It's the little things that matter. It is easy enough to blame the Governor, and in PA he's a moron, but if you are committed to your guests you can find ways to offer a top-notch product. This hotel went in a different direction.
The wife and I stopped in after a long day of driving and found this quality hotel. Room was spotlessly clean. The beds were very comfortable but I did not like the little square pillows ( all comfort inns had these but no problem we had our own pillows). The hotel staff were very friendly and accommodating. Limited breakfast due to covid. Plenty of parking and easy on/off the highway.
After spending Monday, August 31, 2020; without water my wife put up at this hotel The service and the staff have been excellent! I am hoping to be reunited my wife today (September 3, 2020). Best thing about the place, the availability of coffee 24/7! Worst thing about here was credit card payment had to be done in person!
I just asked the lady at the front desk if we could have a late check out.like an hour.she said no problem, how is 12. I said great thank you. Her name was Kim, she was very nice. Her manager named Roz, immediately came over like a lunatic and was like no you can't promise her that, we are booked solid, blah blah .I said ok no problem, it was just a request I know it is not a guarantee. She proceeded to click around in the computer and proceeded to yell at me, I even at this point offered to pay for an upgrade if that would make it easier. She pointed her finger at me and literally said she would make an exception this time but to never ask again. I was like seriously no you don't have to do me any favors it was literally just a question. Poor Kim was standing there mortified. I felt very bad for her. Then when it was time to give them my cc, Kim asked me if I had anything other card that did not have the word "debit" on it. I said no I don't have cc, I use this card bc it is backed up by MC. Once again Roz jumped in and said well your bank may place a hold on your card, and we prefer not to have a debit card, blah blah blah, all in front of other customers. Again very rude!!!! Kim was not rude at all. Anyway, I have always had this explained to me about holds, whether it be a cc or debit, and my bank has never ever placed a hold on my card. And even if they did, all she had to do was tell me about that, which Kim already had done, and then minded her own business. continued…
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