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Some of my ire with my stay here was with Hotwire - the description of the deal I was supposed to be booking said that there was a pool, and full breakfast included. It also named a hotel that the last few people who booked...More
Response from Manager_11525, Manager at Extended Stay America - Wilkes-Barre - Hwy. 315Responded 30 June 2016
Thank you for taking the time to write a review of our hotel. I apologize that there were some issues with your stay. Your feedback will be very helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope...More
We stayed here one night to vet it for a longer stay while we search for more permanent housing. It is easily accessed off the interstate. One minute in the elevator was enough to determine that this place would probably not be acceptable. The walls...More
Response from Manager_11525, Manager at Extended Stay America - Wilkes-Barre - Hwy. 315Responded 23 June 2016
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues that you described are unacceptable, whether we are finishing a renovation or not, this is no excuse, and I sincerely apologize for your experience. I am...More
Still under construction but all in all okay. The rooms are large but certainly not sound proof. We were unable to get the shower to work and later found out that you had to pull something inside the spout to make it work and yet...More
Thank Carol D
Response from Manager_11525, Manager at Extended Stay America - Wilkes-Barre - Hwy. 315Responded 21 June 2016
I appreciate you taking the time to write a review of your experience with us. It was a pleasure to read that you enjoyed our newly renovated hotel, and received a good nights rest, but we were disappointed that their was an issue regarding the...More
Cons: Old, worn, uncomfortable beds, cracked sink basins, etc. Breakfast is pre-packaged muffins and fruit. Pros: Inexpensive, quiet, clean, and the absolute best check in experience ever. Surprisingly good coffee. I won't stay here again as the beds prevented me from sleeping well, however I...More
Thank Tammy R
Response from Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315Responded 6 June 2016
I appreciate you taking the time to write a review of your experience with us. We truly appreciate your comments about our hotel cleanliness as well as our exceptional customer service; yet, we are saddened to hear that our mattresses were unsatisfactory. To ensure that...More
5 stars for the gentleman at the front desk. When our requested 2-bedroom suite was unavailable due to renovation delays, he already had a plan to have us in 2 nearby rooms, charging us the 1-bed rate and comping the second. Perfectly handled, in our...More
Response from Manager_11525, General Manager at Extended Stay America - Wilkes-Barre - Hwy. 315Responded 17 May 2016
Thank you for taking the time to write a review of your stay. Your comments in regards to our customer service are much appreciated; yet, we were disheartened to read about the maintenance issues that you experienced. I will be sure to share your comments...More
US$72 - US$123 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Business Hotel in Wilkes-Barre
Number of rooms
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