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2017-08-06 2017-08-07
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    Best Western PLUS Genetti Hotel & Conference Center

    77 East Market Street, Wilkes-Barre, PA 18701-3116
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    US$98
    US$98
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    Traveller (51)
    Room & Suite (11)
    Dining (10)
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    Overview
    • Excellent65%
    • Very good25%
    • Average6%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “oysters” (56 reviews)
    “kirby center” (53 reviews)
    “public square” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Best Western PLUS Genetti Hotel & Conference Center
    Special Offer: $10 GIFT CARD EVERY NIGHT
    Hotel deals
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (707)
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    There are newer reviews for Best Western PLUS Genetti Hotel & Conference Center
    See the most recent reviews

    11 - 15 of 700 reviews

    Reviewed 2 weeks ago

    Room was very dusty, gloomy and outdated all rooms from floors 2-5 are extremely outdated 6 floor was more modern and more update to best western overall standard pool area need some tweaking on appearance as wellMore

    Review collected in partnership with Best Western
    Thank al1234890
    Response from GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference CenterResponded 2 weeks ago

    Dear Traveler, We're very sorry for your disappointment in our property. We agree, some renovations are in order. In fact, three weeks ago we embarked on a renovation program that is being designed with the approval of Best Western International. So soon we will have...More

    Reviewed 2 weeks ago via mobile

    The hotel is ok. Could really use some renovation and painting. Breakfast was just ok - lots of things were out even though the guy working was really working hard. (Think he needed help.). Highly recommend a cover for the cut fruit - lots of...More

    Thank John S
    Response from GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference CenterResponded 2 weeks ago

    Dear John, Thank you for your review and compliments to our front desk staff. They are appreciated. On the other hand, I would like to apologize for the breakfast service during your stay. We normally receive rave reviews about our breakfast, but, unfortunately, we were...More

    Reviewed 2 weeks ago via mobile

    I dont know where to start....the ceiling was stained in multiple spots, the walls were damaged, overall the hotel felt old and run down. It looked like an old mobster movie set. The furniture in the "fancy restaurant" (as the hotel check in clerk called...More

    1  Thank bnr1222
    Response from GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference CenterResponded 2 weeks ago

    Dear Traveler, Hmmm, 90% of our responses are ranked Excellent or Very Good. Every once in a while, a person or group finds nothing to their liking. This was the weekend that was the case! Our hotel is currently being renovated (we started 3 weeks...More

    Reviewed 2 weeks ago

    From the moment I was greeted by Gus the greeter, to the point when I drove out of the parking lot, I was very pleased. The breakfast was as nice as any breakfast buffet I had been at. Plenty of good food and drinks. Rooms...More

    Review collected in partnership with Best Western
    Thank richardz748
    Response from GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference CenterResponded 2 weeks ago

    Dear Richard, Thank you for your wonderful review and gracious compliments. It is such a pleasure to have the opportunity to meet and greet our guests and I'm glad you appreciated the gesture. We are glad you enjoyed your stay and hope to see you...More

    Reviewed 3 weeks ago

    Several good choices to eat around. A little far out from the highway. Staff was very friendly. Parking lot not very big. Rooms are good but decor a little dated. Overall good choice for a night stay when you are on a road tripMore

    Review collected in partnership with Best Western
    Thank 551lizettem
    Response from GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference CenterResponded 2 weeks ago

    Dear Traveler, Thank you for taking the time to review our property and for your compliments to our staff. They are appreciated. We are located farther off the highway, but enjoy our downtown location and walkability to local shops and restaurants. Additionally, we do have...More

    The Woodlands Resort, An Ascend Collection Hotel
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    Hampton Inn & Suites Wilkes-Barre
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Room Service
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$95 - US$174 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Wilkes-Barre
    • #2 Business Hotel in Wilkes-Barre
    • #2 Family Hotel in Wilkes-Barre
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Best Western, Hotels.com, Travelocity, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Best Western PLUS Genetti Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Pennsylvania >
    • Pocono Mountains Region >
    • Luzerne County >
    • Wilkes-Barre
    • Also Known As
    • Best Western Genetti Hotel Wilkes-Barre ,
    • Best Western Wilkes-Barre ,
    • Wilkes-Barre Best Western
    Add Photo Photos
    Traveller (51)
    Room & Suite (11)
    Dining (10)
    Pool & Beach (4)
    Hotel & Grounds (58)
    Bathroom (6)
    Business Centre & Event Rooms (2)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    purepro333
    9 May 2017|
    AnswerShow all 3 answers
    Response from GusGenetti | Property representative |
    All of our mattresses are Serta Pillowtops. They are a couple years old, but all of the guests love them. We seldom have a complaint. Please feel free to give us a call at 570-823-6152 if you have any further questions!
    0
    Votes
    ericag1
    19 December 2016|
    AnswerShow all 4 answers
    Response from GusGenetti | Property representative |
    Hello, Unfortunately, we do not have an indoor pool and jacuzzi for all of our guests, but we do have an outdoor pool that opens later in the spring and throughout the summer. If you are interested in the jacuzzi's... More
    0
    Votes
    vicklucy
    14 October 2016|
    Answer
    Response from GusGenetti | Property representative |
    Hi Vic, I apologize for the delayed response. Our pillows are a 100% poly fiber, 22oz. 22c1cc-c comforel standard pillows. If you have any questions, please feel free to give us a call at 570-823-6152 and ask for our... More
    0
    Votes
    Room Tips
    "Friendly staff comfy bed and pillows"
    Read review
    "Ours looked on the street; it was small, but just fine."
    Read review
    "Get connected room if you have two rooms booked"
    Read review
    "3rd floor close to the main street, but still very quiet at night."
    Read review
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