We were greeted at the main desk by a friendly receptionist who took the care and time to answer any questions we had about our stay. I found the staff of the front desk at any time of the day to be attentive to our needs. When we went to the room it had two beds as requested, a refrigerator and a microwave oven. However, the room was cramped. There was a desk that was a little over a foot from the bed which made its use impractical. We had to pull out the desk chair and put it between the two beds [away from the desk] to make it usable for sitting on. There was a wardrobe/armoire at the far end of the room which looks like it was put there as an afterthought. The right door had a loose upper hinge which looked like it could fall off at any moment. The left door when opened hit the light cord plug in the wall outlet which is a fire hazard if the cord become damaged from repeated use. We wanted to take a shower after our long drive but found that there were only two sets of towels, one small soap and one small shampoo [we had three in the party]. So, we put that off until we got an additional set from the front desk later that night. We wanted to brush our teeth and wash up before going out to dinner but the water from the sink came out rust colored. After running the water for 15 minutes it started to clear. At the same time, we decided to check the tub which came out the same rusty color which required at least a 15-minute running of water to flush out the nasty discoloration. Later the same night when taking showers, the water temperature was only warm, the shower never got fully hot. The following day the first person had a hot shower, the second person had a luke warm shower and the third person had the coolest shower. The shower curtain smelled like a stale mop. The mirror on the outside of the bathroom door was loosely connected or not connected to its plastic anchors which meant you had to make sure the door was not slammed to fast or it would fall of the door. There was a black discoloration at the wall-ceiling joint in line with the air conditioner, was this mold from a leak or mold from the air conditioner? The maid left by noon on the day after we arrive so our room was not taken care of. We had two garbage cans that needed to be emptied. Two of the pillow cases had been stained prior to our stay and we wanted them changed. Since we had to take a shower in cool dirty water the night before we wanted new towels. The front desk was able to oblige us with new towels, soap and shampoo. Our stay gives me the opinion that there was no attention to detail or routine maintenance by maid service/management/supervisors. It was liked the room was slapped together as an after thought with old left-over furniture from other rooms. If our water was that dirty rusty colored when was the water last run in the room, definitely it was used to clean the room that day prior to our arrival. I have stayed in this hotel a number of times and usually the lot is full of cars, this was not the case during both days of our stay this time. Either covid has taken its toll on reducing travelers to this hotel or maybe the disarray we saw was seen by others and they are not providing repeat visits.…
Book the hotel while traveling through the area on Priceline. Paid $53 so there's no complaint there. Staff was extremely welcoming and enjoyed the complimentary breakfast in the morning. The room certainly had wear and tear, while the shower has seen better days. Overall the room was clean but I'm not sure if I would ever pay the hotel price. Better off booking through a third party.
We were forced to stop for the night due to bad weather and we had plenty of hotel options available to us in the Scranton Wilkes-Barre area. We chose this because of the fair price, fitness center, hot tub and pool. We were not disappointed with our choice. The fitness center is great for a hotel. Multiple pieces of equipment all in working order. The only downside was the lack of lighter hand weights. My husband loved that a hot tub was available in the pool area. His back was sore from all the driving. Breakfast was plentiful and varied. A nice selection of hot and cold foods and beverages. Well stocked and delicious. I recommend this location.
Overall, the hotel seems reasonably good, but there are little warts here and there. Our tub had a few mildew stains and gaps around the bathtub while the HVAC unit was loud enough to wake one from sleep each time it cycled on. Unlike the major trend away from small grooming bottles, no progress was evident towards eliminating their use. On the positive side, the quality of the breakfast items was better than many, as was the friendliness of the staff
From other reviews, I was expecting an older slightly run-down place, but all indications were that this location has been updated. Small single-bed corner room, but for myself it was adequate. Bathroom vent/fan was always running, whistling, I put a piece of paper on it and closed the bathroom door (told management about it in the morning). Usual HIE breakfast.