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SpringHill Suites Philadelphia Willow Grove

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SpringHill Suites Philadelphia Willow Grove
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222 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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New Providence, New Jersey
Reviewed 4 days ago NEW

This is my second day in the hotel. My first stay was pleasant and when I need to stay at this neighborhood, I chose this hotel again. Again, on my arrival, I was given a little gift bag with a small bottle of water and a small bag of chips. The staff also asked about my preference on floor and...

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Helpful?
1Thank BHUANG69
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear BHUANG69, Thank you for taking the time to write a review here on TripAdvisor about your stay with at the SpringHill Suites Philadelphia Willow Grove. We pride ourselves on delivering a memorable experience to all guests during their stay; and so I must apologize for the disturbances you experienced due to other guests of the hotel. Please note that...

Ottawa
Reviewed 4 days ago NEW

By far my favourite hotel of our six-hotel trip. The front desk was friendly and helpful, and the room is massive (even by American standards), squeaky clean, with a fantastic bed (I have joint problems) and blackout curtains. The breakfast had a wide variety of foods and I really appreciated the attention to detail everywhere; coffee cup sleeves for their...

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Helpful?
1Thank CurrerE
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear CurrerE, I can't thank you enough for your review of our hotel here on TripAdvisor; especially your comment on our friendly and helpful staff who work hard day in and day out to provide our guests with exceptional service. One of the great things about SpringHill Suites is that our guest rooms are 25% larger than your average hotel...

Philadelphia, Pennsylvania
Reviewed 1 week ago

I arrived on Friday to celebrate my husband birthday around 7 o'clock the fire alarm went off everyone had to evacuate try to use One of the emergency exits but it was taped off . We walked around until we found the door we can use About a half hour later we was allowed back in the hote around 9...

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Helpful?
Thank Eric M M
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Eric M M, Thank you for taking the time to write a review here on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology...

Deer Park, NY
Reviewed 2 weeks ago

Stayed here over the weekend. The room layout is a little different than I was expecting, but that can be a good thing. Morning breakfast is ok and it is free for all guests. Bathroom was super clean as was the entire room. If you need a hotel in Willow Grove stay here.

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Helpful?
Thank sp5ive
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear sp5ive, I am so happy to hear your room was super clean during your stay with us. Our housekeepers focus everyday on providing the best service. Thank you for recommending our Hotel, we hope to have you back soon. Best Regards, N. Davis

Rockville, Maryland
Reviewed 17 February 2017

This hotel was clean and the room was quite large and very nice. The staff was phenomenal. We were staying there to attend my uncle's funeral. A special thank you to Jacob and Nick of the management staff. They gave us a bag filled with snacks for our trip home and a lovely condolence note. This is a hotel that...

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Helpful?
Thank wendyef2
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear wendyef2, Thank you so much for your wonderful review of our hotel and staff! We always strive to exceed expectations, and our guests' experience and comfort is of top priority. It was a pleasure having you here with us earlier this month. We hope that the next time you are in Willow Grove it will be under better circumstances...

Bengaluru, India
Reviewed 27 December 2016 via mobile

Nice one night stay with family. Room was small though, missed hot options at breakfast, enjoyed hot coffee, missed a mirror in the washroom. Tv channels were also limited. Liked the availability of fruits at breakfast.

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Helpful?
Thank Guptaumesh
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Guptaumesh, Too bad you missed the hot options at breakfast, hopefully you stay with us soon again and have the chance to enjoy them. We are happy to hear you had a nice stay. Thank you for choosing the Springhill Suites Willow Grove. Have a Happy New Year! Best Regards, N Davis

Los Angeles, California
Reviewed 22 December 2016

Nick DiNovo, the manager of this establishment, helped me with changes I had to make to my pre-paid reservation due to a medical emergency. His assistance was efficient and more importantly, kind and compassionate. We have stayed at several hotels in the Abington area, and because of the personal touch we experienced from Mr. DiNovo and his staff, we will...

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Helpful?
Thank vjgmiller
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Greetings vjgmiller, It's amazing to hear we have earned a new loyal customer. We strive to provide the best customer service to ensure our guests have a very pleasant stay. I have shared your feedback with Nick and appreciate you taking the time to let us know how great your experience was. Hope to have you back soon. Happy New...

Reviewed 6 December 2016 via mobile

The hotel itself was fine, good location. Clean grounds. Coffee and tea station in the lobby 24hrs was a plus. Free breakfast was ok as well. The waffle iron to make your waffles fresh was a treat. The staff members I interacted with were polite. Nothing extraordinary, ok. I did have a situation where upon check in my pull out...

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Helpful?
Thank Shadae S
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Shadae S, Thank you for taking the time to write a review here on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for...

Harrisburg, Pennsylvania
Reviewed 26 November 2016

Stayed here when our first choice, the Courtyard was booked. The room was very spacious and quite, but the ac/heat on and off was noisy all night waking us up. Beds were comfortable. The breakfast room on Friday after Thanksgiving was a zoo and seating for our family of five was next to impossible, though some people were accommodating to...

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Helpful?
1Thank Ed B
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Ed B, Thank you for taking the time to share your experience with us. I am so sorry the HVAC unit did not allow you to have a well rested night, I made sure to communicate that to my Engineer so he can check for any repairs. We strive to ensure our customers leave with the best experience and...

Reviewed 22 November 2016

Booked online for a King bed and was only able to get a room with two doubles. It was a bit frustrating but I got over it. The bathroom had a dirty washcloth hanging over the shower. Other than that, the room was clean, coffee in room was very low end. Breakfast average continental and staff very polite and responsive.

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Helpful?
1Thank Lyle B
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Lyle B, Thank you for taking the time to review our hotel in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience to all guests, please accept my sincerest apologies for the frustrations you experienced during your time with us. Rest assured, I have communicated these...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newly remodeled SpringHill Suites Philadelphia Willow Grove is off of the Pennsylvania Turnpike just a short drive from Philadelphia International Airport (PHL). Our refreshed hotel rooms in Willow Grove feature spacious king and double/double suites. Experience sound nights of sleep on comfortable beds topped with plenty of fluffy pillows. Rooms afford guests flexible work spaces with spacious desks, free Internet access and kitchenettes equipped with microwaves, mini-refrigerators and coffeemakers. Enjoy a daily complimentary New Breakfast buffet in the re-imagined lobby area as well as our updated Market offering beer, wine, convenience foods and snacks. Additional onsite amenities include an indoor swimming pool, state-of-the-art fitness center and newly renovated business center featuring computers and facilities for printing, copying, scanning and faxing. Our Willow Grove hotel is close to popular attractions including Sesame Place(R), Peddler's Village, New Hope and Center City. ... more   less 

Additional Information about SpringHill Suites Philadelphia Willow Grove

Address: 2480 Maryland Rd, Willow Grove, PA 19090
Region: United States > Pennsylvania > Willow Grove
Price Range: $116 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Philadelphia Willow Grove 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Springhill Suites Philadelphia Willow Grove Hotel Willow Grove
Springhill Suites Willow Grove
Willow Grove Springhill Suites
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Questions & Answers

Questions? Get answers from SpringHill Suites Philadelphia Willow Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be far away from any children and the elevator”
 of 5 bubbles CurrerE, 21 Mar 2017 | Read review
“Upper floors away from ice and elevators”
 of 5 bubbles edb407, 26 Nov 2016 | Read review
“Ask for a room near the elevator, easy access to lobby.”
 of 5 bubbles amisselli, 20 Jul 2016 | Read review
“Ask for a room facing away from the tollway”
 of 5 bubbles usscvr, 5 Jun 2016 | Read review
“away from turnpike”
 of 5 bubbles 632BobM, 19 Apr 2016 | Read review
5 of 5