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SpringHill Suites Philadelphia Willow Grove

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SpringHill Suites Philadelphia Willow Grove
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226 Reviews from our TripAdvisor Community

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Showing 224: English reviews
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New Brunswick, New Jersey
Reviewed 2 weeks ago

Very clean and nice hotel. Did mobile check-in and room was ready and desk clerk made sure 4 other parties who arrived later had rooms close together. The breakfast in the morning was the usual but ok. Went to gym in am, small but I was early so had choice of equipment. Pool small but did not use, so can't...

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Helpful?
Thank cabcaw
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Cabcaw What a great reason to come visit! Hope you had an amazing time at your class reunion. I appreciate the positive feedback and have shared with the staff, I am happy to know they did their best in making sure the rooms were close together. Isn't that mobile check in so convenient? We hope to see you around...

Reviewed 2 weeks ago via mobile

This is the second time me and my wife have stayed here and it will be the last time it is to many sports teams that stay here and to many kids having birthday slumber parties. Kids are knocking on our door and running. It took 10 mins to get in touch with the front desk. Wouldn't recommend this place...

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Helpful?
Thank mrmarshall28
shs_phlwl_gm, General Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear mrmarshall28, Thank you for your feedback in regards to your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you encountered while staying with us. We have shared your feedback with the appropriate...

Castle Rock, Colorado
Reviewed 3 weeks ago via mobile

Nice comfortable room off the main roads, so nice and quiet. Close to the area businesses and plenty of restaurant options within a short distance. Bed was a more hard than I like, but okay for a comfortable sleep. Staff was friendly and efficient.

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Helpful?
Thank Don M
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Don M, Thank you for taking the time to write a review here on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. We greatly value your feedback and as we pride ourselves on delivering a memorable experience with exceptional service, I am delighted to hear that we were able to meet your expectations....

New Mexico
Reviewed 4 weeks ago via mobile

I stayed a couple of nights for a business trip. The hotel is OK. the room are spacious but somehow the distribution is so poor that the the closet is not comfortable... The hotel does not have room service. The hotel seems a little old. For $179 us I paid a night I expected a much better deal... I do...

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Helpful?
Thank Gerardoverap
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Gerardoverap, Thank you for taking the time to write a review here on TripAdvisor in regards to your recent stay with us at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience with exceptional service, it appears we have fallen short of our goal during your recent stay. Allow me to take...

New Providence, New Jersey
Reviewed 21 March 2017

This is my second day in the hotel. My first stay was pleasant and when I need to stay at this neighborhood, I chose this hotel again. Again, on my arrival, I was given a little gift bag with a small bottle of water and a small bag of chips. The staff also asked about my preference on floor and...

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Helpful?
1Thank BHUANG69
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear BHUANG69, Thank you for taking the time to write a review here on TripAdvisor about your stay with at the SpringHill Suites Philadelphia Willow Grove. We pride ourselves on delivering a memorable experience to all guests during their stay; and so I must apologize for the disturbances you experienced due to other guests of the hotel. Please note that...

Ottawa
Reviewed 21 March 2017

By far my favourite hotel of our six-hotel trip. The front desk was friendly and helpful, and the room is massive (even by American standards), squeaky clean, with a fantastic bed (I have joint problems) and blackout curtains. The breakfast had a wide variety of foods and I really appreciated the attention to detail everywhere; coffee cup sleeves for their...

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Helpful?
1Thank CurrerE
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear CurrerE, I can't thank you enough for your review of our hotel here on TripAdvisor; especially your comment on our friendly and helpful staff who work hard day in and day out to provide our guests with exceptional service. One of the great things about SpringHill Suites is that our guest rooms are 25% larger than your average hotel...

Philadelphia, Pennsylvania
Reviewed 12 March 2017

I arrived on Friday to celebrate my husband birthday around 7 o'clock the fire alarm went off everyone had to evacuate try to use One of the emergency exits but it was taped off . We walked around until we found the door we can use About a half hour later we was allowed back in the hote around 9...

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Helpful?
Thank Eric M M
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Eric M M, Thank you for taking the time to write a review here on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology...

Deer Park, NY
Reviewed 5 March 2017

Stayed here over the weekend. The room layout is a little different than I was expecting, but that can be a good thing. Morning breakfast is ok and it is free for all guests. Bathroom was super clean as was the entire room. If you need a hotel in Willow Grove stay here.

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Helpful?
Thank sp5ive
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear sp5ive, I am so happy to hear your room was super clean during your stay with us. Our housekeepers focus everyday on providing the best service. Thank you for recommending our Hotel, we hope to have you back soon. Best Regards, N. Davis

Rockville, Maryland
Reviewed 17 February 2017

This hotel was clean and the room was quite large and very nice. The staff was phenomenal. We were staying there to attend my uncle's funeral. A special thank you to Jacob and Nick of the management staff. They gave us a bag filled with snacks for our trip home and a lovely condolence note. This is a hotel that...

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Helpful?
Thank wendyef2
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear wendyef2, Thank you so much for your wonderful review of our hotel and staff! We always strive to exceed expectations, and our guests' experience and comfort is of top priority. It was a pleasure having you here with us earlier this month. We hope that the next time you are in Willow Grove it will be under better circumstances...

Bengaluru, India
Reviewed 27 December 2016 via mobile

Nice one night stay with family. Room was small though, missed hot options at breakfast, enjoyed hot coffee, missed a mirror in the washroom. Tv channels were also limited. Liked the availability of fruits at breakfast.

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Helpful?
Thank Guptaumesh
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Guptaumesh, Too bad you missed the hot options at breakfast, hopefully you stay with us soon again and have the chance to enjoy them. We are happy to hear you had a nice stay. Thank you for choosing the Springhill Suites Willow Grove. Have a Happy New Year! Best Regards, N Davis

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newly remodeled SpringHill Suites Philadelphia Willow Grove is off of the Pennsylvania Turnpike just a short drive from Philadelphia International Airport (PHL). Our refreshed hotel rooms in Willow Grove feature spacious king and double/double suites. Experience sound nights of sleep on comfortable beds topped with plenty of fluffy pillows. Rooms afford guests flexible work spaces with spacious desks, free Internet access and kitchenettes equipped with microwaves, mini-refrigerators and coffeemakers. Enjoy a daily complimentary New Breakfast buffet in the re-imagined lobby area as well as our updated Market offering beer, wine, convenience foods and snacks. Additional onsite amenities include an indoor swimming pool, state-of-the-art fitness center and newly renovated business center featuring computers and facilities for printing, copying, scanning and faxing. Our Willow Grove hotel is close to popular attractions including Sesame Place(R), Peddler's Village, New Hope and Center City. ... more   less 

Additional Information about SpringHill Suites Philadelphia Willow Grove

Address: 3900 Commerce Avenue, 2480 Maryland Rd, Willow Grove, PA 19090
Region: United States > Pennsylvania > Willow Grove
Price Range: $138 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Philadelphia Willow Grove 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Springhill Suites Philadelphia Willow Grove Hotel Willow Grove
Springhill Suites Willow Grove
Willow Grove Springhill Suites
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Questions & Answers

Questions? Get answers from SpringHill Suites Philadelphia Willow Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be far away from any children and the elevator”
CurrerE, 21 Mar 2017 | Read review
“Upper floors away from ice and elevators”
edb407, 26 Nov 2016 | Read review
“Ask for a room near the elevator, easy access to lobby.”
amisselli, 20 Jul 2016 | Read review
“Ask for a room facing away from the tollway”
usscvr, 5 Jun 2016 | Read review
“away from turnpike”
632BobM, 19 Apr 2016 | Read review
5 of 5