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SpringHill Suites Philadelphia Willow Grove

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SpringHill Suites Philadelphia Willow Grove
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218 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Philadelphia Willow Grove
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Showing 216: English reviews
New York
Reviewed 23 October 2016 via mobile

What do you get when you mix guests from a girls' track team, a boys' hockey team, a Harry Potter convention, a kid's birthday party (held in the tiny lobby- decorations, balloons, cake, singing and all!), a wedding and a funeral -- with an inept front desk and hotel management staff??? Six of Upper Moreland Township's finest, two nights in...

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Helpful?
4Thank tandypolo
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear tandypolo, Thank you for taking the time to share you experience in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apology for any disturbances you may have...

Platte City, Missouri
Reviewed 30 September 2016

I made the reservation as part of a wedding party about a month before the wedding. We were to stay there the night prior and the night of the wedding. The day I was set to arrive, I called SpringHill Suites to let them know that I would be arriving for check-in at midnight, and they said that it wasn't...

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Helpful?
1Thank freshmkr101
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear freshmkr101, Thank you for taking the time to review our hotel on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for having to...

Boston
Reviewed 20 September 2016

It was not that easy to find this hotel. My gps had it as a different street and sent me to the Fairfield Suites which is behind it on another road (and newer property). Then I came another way and noticed there is no sign at the entrance to know it's there, so I drove past it, even though I...

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Helpful?
1Thank JerseyBoyBoston
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear JerseyBoyBoston, Thank you for taking the time to share your experience with us and fellow travelers. I can understand your frustration with having difficulty trying to find us. I had a similar experience the first time I drove to the hotel for a job interview. My GPS took me straight on Maryland Rd. instead of making a slight right...

Reviewed 19 September 2016 via mobile

This hotel is a nice little piece from the city, but tucked away in a very peaceful and quiet area. The hotel is very clean and the beds are SUPER comfortable. Hotel staff was friendly and responded to our requests quickly and pleasantly. There were also nice scents throughout the hotel, even on the elevators....and once in our room, we...

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Helpful?
1Thank MieMie3
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Yesterday, I am delighted to hear how great your stay with us was. Thank you for the so many wonderful compliments about our hotel. I will be sure to share your contagious positivity with our staff. We look forward to you staying with us again, hopefully it will be sometime in the near future! Sincerely, Danielle S.

Fredericksburg, VA
Reviewed 18 September 2016

The room was clean and comfortable. The indoor pool isn't heated so it was pretty cold and the tv didn't work on one of the treadmills but the breakfast was good. They also called in a police officer to walk the halls when a group of kids were running and being noisy all night. Good they did that, wish they...

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Helpful?
1Thank mlrst61
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Hello mlrst61, I am happy to hear that you enjoyed your clean and comfortable room as well as our complimentary breakfast. Since all of our fitness center equipment is brand-new, I personally went to check on the treadmill TV's and they are all working perfectly. Also, I have shared your feedback with our engineering staff in regards to the pool...

Jacksonville, Florida
Reviewed 13 September 2016

Staff at front desk were very nice, lobby and all public areas were very clean. Had the King Suite, very nice size room, bed was very comfortable. Pool was indoors which is probably nice in the winter but for the summer it kind of sucked and it was too chilly for my wife (I'm a glutten for punishment). The pool...

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Helpful?
1Thank gordondavid
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear gordondavid, Thank you for sharing feedback about your recent stay at the SpringHill Suites in Willow Grove. I am so happy that you found our staff to be very nice and all public spaces to be clean. I will be sure your share your positive feedback with the appropriate team members. You are correct, we keep the pool door...

Reviewed 10 September 2016

Our room, with two doubles and a pullout sofa bed, was adequate for our family of five, but everything seemed very basic and a bit worn. The room was a tight squeeze when the bed was pulled out. We also found it hard to keep water from running around the edge of the tub and onto the bathroom floor when...

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Helpful?
Thank Gregory F
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Gregory F, Thank you for providing us with feedback regarding your experience. I apologize for the inconvenience you experienced with the water running around the edge of the tub and onto the bathroom floor while showering. I have shared this concern with the engineering department in order to prevent this from reoccurring. Your feedback about the common area décor...

Phoenix, Arizona
Reviewed 6 September 2016

Clean, comfortable, tons of space, nice and efficient reception. Convenient and completely painless. Breakfast options are decent. Great for families. It's nothing amazing, but I'd definitely stay here again.

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Helpful?
Thank Laene
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Laene, Thank you for taking the time to share your experience with us as well as fellow travelers. I am happy to hear that you enjoyed our breakfast options and our comfortable family atmosphere. I appreciate your feedback and am looking forward to your next stay with us. Wishing you safe travels. Sincerely, Danielle Shine

Philadelphia, Pennsylvania
Reviewed 23 August 2016 via mobile

My family and I stayed here for 2 weeks waiting for our home to be finished and the staff made us feel at home. They were very polite & courteos. Rooms were very nice. Housekeeping was excellent & a extra added bonus was breakfast every morning and hot coffee and tea 24 hours. Definitely would stay again

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Helpful?
Thank jamm9701
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear jamm9701, I am so happy to hear my staff made you feel like home while staying with us. Two weeks is a long time to stay away, we are here to make your stay as pleasant as possible. I am glad everything worked out for you and hope to see you soon when you visit the area again. Best...

Reviewed 6 August 2016 via mobile

All I can say is I will never stay here again!! I went to take a shower and there was a daddy long leg spider in the tub!! "Drop the mic"!!! Nothing more needs to be said. I would give it zero stars but I cant!! Whoa!!!

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Helpful?
Thank BlkBeauty7
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review on tripadvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology. We have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newly remodeled SpringHill Suites Philadelphia Willow Grove is off of the Pennsylvania Turnpike just a short drive from Philadelphia International Airport (PHL). Our refreshed hotel rooms in Willow Grove feature spacious king and double/double suites. Experience sound nights of sleep on comfortable beds topped with plenty of fluffy pillows. Rooms afford guests flexible work spaces with spacious desks, free Internet access and kitchenettes equipped with microwaves, mini-refrigerators and coffeemakers. Enjoy a daily complimentary New Breakfast buffet in the re-imagined lobby area as well as our updated Market offering beer, wine, convenience foods and snacks. Additional onsite amenities include an indoor swimming pool, state-of-the-art fitness center and newly renovated business center featuring computers and facilities for printing, copying, scanning and faxing. Our Willow Grove hotel is close to popular attractions including Sesame Place(R), Peddler's Village, New Hope and Center City. ... more   less 

Additional Information about SpringHill Suites Philadelphia Willow Grove

Address: 2480 Maryland Road, Willow Grove, PA 19090
Region: United States > Pennsylvania > Willow Grove
Price Range: $113 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Philadelphia Willow Grove 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Springhill Suites Philadelphia Willow Grove Hotel Willow Grove
Springhill Suites Willow Grove
Willow Grove Springhill Suites
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Questions & Answers

Questions? Get answers from SpringHill Suites Philadelphia Willow Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors away from ice and elevators”
 of 5 bubbles edb407, 26 Nov 2016 | Read review
“Ask for a room near the elevator, easy access to lobby.”
 of 5 bubbles amisselli, 20 Jul 2016 | Read review
“Ask for a room facing away from the tollway”
 of 5 bubbles usscvr, 5 Jun 2016 | Read review
“away from turnpike”
 of 5 bubbles 632BobM, 19 Apr 2016 | Read review
“All the rooms are great.”
 of 5 bubbles warrenb535, 10 Mar 2016 | Read review
5 of 5