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Stayed here to be near very large wedding reception, and the staff accommodated our large group very well. Rooms were ready when we checked in, and gifts from the bride were distributed exactly per her instructions. There were also warm chocolate chip cookies and friendly...More
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded 19 July 2016
We are so glad you had a great stay and enjoyed the quite surroundings. Thank you also for the compliments to our staff. We work very hard to ensure a pleasant and welcoming atmosphere.
We look forward to hosting you again soon.
As some other reviewer mentioned, the rates in this small hotel fluctuates a lot according to things like special events, weekends etc. This should give you an indication that you're in a small town where things don't usually happen, so perhaps we cannot expect the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express and Suites Smithfield - ProvidenceResponded 5 July 2016
Thank you for staying with us and for sharing your insights. I am glad that you enjoyed the food selection and that you found our staff highly commendable.
However, I understand that your stay was not 100% satisfactory due to the condition of...More
The rate for the first night (Saturday) was $249.00. The rate for the second night was $119.00. This makes no sense at all. Why should the rate for the first night be double that of the second night? I know rates vary by night but...More
1 Thank Evan L
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded 1 June 2016
Dear Evan L,
Our rates fluctuate based on the time of year, demand and city wide events. As you stayed during university graduations in our area, our rates are in-line and below our competitors.
Just so you are aware, we will always be competitive within...More
Much to my chagrin, this hotel became the required business hotel when traveling to the Providence area, so I have much experience. They seem to have gotten better, which is why I've given them the rating of 'poor' and not 'terrible', and the pancake printer...More
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded 23 May 2016
We are truly sorry we did not meet your expectations. We strive to exceed our guests expectations and to not meet yours is a disapointment and a clear challange for us.
We look forward to hosting you again and proving our commitment to...More
A quick one night stop for a business trip. Solid breakfast buffet in the morning, although I hate to say that's expected now. Good sized room, clean, quiet hotel overall. A little bit of a distance to get to restaurants around the hotel but not...More
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded 25 May 2016
We are so happy you enjoyed our breakfast buffet and our oversized rooms.
In regards to restaurants, we just had two new restaurants open down the street form us. I have already tried them and they are great.
Next time your in the...More
US$132 - US$234 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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