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I enjoyed my room amenities. My room was a king room. It had a couch, and chair, plus the desk. Although the desk chair was very uncomfortable. The actual shower/bath need some updating. There is chipped tile and mortar, the tub bends, and the shower head sprays with the least amount of pressure possible. Breakfast was the usual so it was decent. The front staff are very friendly along with the shuttle to and from the airport.
While in town for a wedding, we stayed a couple of nights since the wedding site was ony 15 minutes away. Although close to the airport, noise wasn't an issue. Noise was an issue when a group of high school kids stayed over while on a road trip. Sounded like a herd of elephants overhead, but at least they went to bed at 10. Must have been curfew. Room was clean and comfortable, desk was friendly and the complimentary breakfast was much better than I had previously at other locations. I actually looked forward to breakfast the second day. Now if only people would get their food and move out of the way, right?
Had to stay here because my reservation at the Crowne Plaza was messed up, but it turned out fine. They gave me a very nice suite for the same price and it was clean, new, comfortable, and very updated. Wonderful bathroom, the sink was very cool, and the lighted mirror was awesome. Staff at the desk was very helpful and friendly. Morning breakfast bar was pretty standard but fresh and nice variety. The only minus was the heating unit was incredibly noisy.
Pros. Close to airport, nice staff except for one young lady on Reception who simply couldn't be bothered. Couldn't or wouldn't smile and just wasn't interested in her job or her guests.
Against. Air con was dreadfully noisy. At least six of our rooms overlooked external air-con sysrem, which was noisier than a jet engine. Folk couldn't sleep. Air-con in rooms was almost as noisy so most of us turned it off.
No bar, not even one in the vicinity. Hotel had a shuttle but it would have been nice to walk. Neighbourhood is grim, really grim.
Bathrooms. I checked out a few other bathrooms to see if ours was the only filthy one! The tile grout on the floor and in the showers has not be cleaned for months, if not years. Brown instead of white or light grey. The upper tiles in the showers were so grimy I could write on them. I did. I wrote 'Clean Me' but nobody did.
Our toilet was blocked from the previous guests. I asked for it to cleared and it was, but nobody cleaned it afterwards and the grime remained. We had to clean it ourselves!
Breakfast. Hotel has huge placard in bathrooms about conserving the planet, yet everything at breakfast was disposable plastic. I know that reduces labour, but it is so detrimental to our environment and it is very underwhelming for guests. Breakfast itself was fine.
I would be pushed to give hotel 2 from 5 rating, yet with just a bit if thought and care, it could be so much better.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Warwick/Providence
Responded 2 weeks ago
Hi Alan C, Thanks for staying with us and taking the time to share your experience! I'm sorry we fell short in ensuring your bathroom's upkeep and AC's state were in good condition! Your input's been shared with our Housekeeping supervisors for improvements. On a lighter note, I'm glad you found our location to be convenient and our Reception team's service met your expectations. I hope you give us another try as we're committed to make your stay better than the last! Safe travels, Pam G Case Manager IHGService
The Holiday Inn Express Hotel & Suites is an award-winning property located in beautiful Warwick Rhode Island, less than one mile from Providence/T.F. Green Airport and a short drive from historic …MoreProvidence. The hotel offers 147 graciously appointed guestrooms and 2 meeting rooms. Enjoy a complimentary continental breakfast served in our Great Room that also features a 50' plasma screen television, fireplace and comfortable seating. Take advantage of our complimentary airport shuttle service and on-site parking to ease the stress of traveling. Our location in central Rhode Island allows for convenient access to the state's many colleges and universities as well as pristine beaches and a host of local art & cultural activities. Experience the exceptional service and attention to detail that will exceed your expectations and that sets us apart from the rest! Less
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