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Room & Suite (216)
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About
#11 of 73 hotels in Charleston
Location
Cleanliness
Service
Value
Travellers' Choice
WINNER: #1 Best U.S. Boutique Hotel - Travel + Leisure World's Best Awards || When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic Relais & Châteaux luxury hotel is known for its premier address in the heart of Charleston's Historic District. The 175-year-old Grande Dame hotel also holds a secret: A hidden garden courtyard illuminated by flickering lanterns provides the enchanting arrival to Peninsula Grill, one of the South's most romantic dining experiences and home of the famed 12-layer Ultimate Coconut Cake.
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Room & Suite (216)216
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Airport transportation
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Car hire
Taxi service
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
119Restaurantswithin 0.5 km
114Attractionswithin 0.5 km
2,520Reviews27Q+A100Room tips
Reviews
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Popular mentions
I’m not an online reviewer. But my experience at this hotel compelled me to write something. Coined as a “boutique hotel,” this place is nothing more than an overpriced Days Inn. The restaurant is never open. The WiFi is shoddy. The rooms are loud. Despite multiple requests, I couldn’t get housekeeping to come to my room. When they did come, they didn’t even bother to clean the room. For the exceptional price I paid, I was expecting exceptional service and quality. I didn’t even get a fraction of that. Will not return.
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Date of stay: April 2021Trip type: Travelled on business
3 Helpful votes
Helpful
Response from Jana Koebrick, General Manager at Planters Inn
Responded 1 week ago
First and foremost, we apologize for this regrettable experience. What you describe bears no resemblance to the seamless, pleasant experience we passionately strive to create for each and every guest. It seems we missed the mark during your visit, however we are very grateful for the details shared in your review. It is a perfect roadmap for tweaking and polishing our efforts. Your review has been printed, and a copy has been shared with every member of the team. With your valuable input, we are better today than we were yesterday. We certainly hope you will give Planters Inn another chance as I am confident we can provide the experience you expect and deserve. Please feel free to reach out to me directly at by calling the hotel so I can assure personal attention during your next stay. We look forward to welcoming you back and exceeding your expectations.
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Hotel's Favourite
From the moment we arrive, the staff is very attentive, helpful, and happy to see us. The rooms are always meticulously clean and lovely. Dinner at Peninsula Grill is always perfect. Even in this Covid environment, we felt very safe, and the staff took every precaution to keep us safe. Room service breakfast was quick and absolutely delicious! We have never had a less than perfect experience at Planter’s Inn!
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tristan Brigman, Guest Services / Front Office at Planters Inn
Responded Mar. 1, 2021
Thank you very much for providing a glowing review of your experience at Planters Inn! The level of detail you provided about the friendliness of all of the staff, the cleanliness and quaintness of your guest room, and how you enjoyed the Peninsula Grill is very much appreciated. Planters Inn strives to meet and exceed all of our guests' expectations and it gives us great pride to know that we provided excellent service for you. Thank you for taking the time to share with us! Here is wishing you many happy memories on your next trip to Charleston! When you are ready to return to Charleston, our on-site reservations specialists will ensure you have a beautiful Planters Inn room awaiting your arrival. Again, thank you for sharing these kind words with us. Warm Regards, Tristan Brigman & The Planters Inn Team
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We stayed in Charleston for a special occasion. The restaurant, food and service were exceptional. The customer experience with the property was less than what we expected from a luxury hotel. We understand the hotel is under new management. Our room was missing the knob to operate the lights, the chair in the room had a large water stain on it and one of the beds had a used glass from a prior guest under the bed. We had changed our original date/reservation due to health reasons and ended up booking directly with the hotel at a significantly higher rate than our original rate and third party rates. We ran out of shampoo and were not checked on during our two night stay. We addressed our concerns after our stay and we were offered a luxury room and competitive rate on our next stay. We will not be back as that is what we thought we signed up for the first time! There are so many wonderful places to stay in Charleston and we will choose wisely in the future!…
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Date of stay: January 2021Trip type: Travelled as a couple
3 Helpful votes
Helpful
Response from Planters Inn PR, Owner at Planters Inn
Responded 1 week ago
Hello Cosmopolitan764985, Thank you for taking the time to share your feedback on your experience. We am sorry to learn that our correspondence in January did not leave you feeling as though we had truly assisted in making things right for you. We do hope you will give Planters Inn another chance to provide a truly memorable experience. If you plan to visit Charleston again, please reach out to us directly. We will be happy to assist and ensure a flawless stay.
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Positives - The hotel is in a perfect location. The staff are friendly and helpful. The room was large, ample and quiet. We had a problem with a clogged sink upon arrival that was addressed quickly while we were away at dinner. Corey, the bartender in the Peninsula Grill, was nice to talk to and he was clearly in command of the bar handling both food orders while making excellent mixed drinks! Their famed coconut cake is certainly is worth the hype and shouldn’t be missed. Negatives - We used the valet service which runs 34$ a day; we never used it outside of arriving at the hotel and then leaving 3 days later. Given the hotel’s location everything is within walking distance. The parking lot for the valet cars is uncovered and more concerning was our car was left unlocked twice (alerted by our car app which we then had to lock remotely both times). I did inform the staff about this after the second time it was left unlocked but not sure it went any further than that. There is a nearby covered garage - Charleston Place with a Max daily rate on 18$ you may want to consider. Also no breakfast is included. All in all - we enjoyed our stay and would consider staying there again. Except next time without the valet service!…
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Lisa P wrote a review Mar. 2021
Pittsburgh/West Miflin, United States37 contributions10 helpful votes
I booked a Piazza King room which is described as opening onto a sweeping terrace that overlooks Planters Inn hidden courtyard. INSTEAD, the room initially given to us was down a dark “alleyway” on the second floor and outside our door was the wall across the “outdoor hall”—no sweeping terrace unless you turned left out of the room and walked past another room onto the terrace area—definitely did NOT open onto the sweeping terrace. Additionally, the room was not especially clean. There was food or something dripped on the top of the writing desk. I am thinking someone had breakfast there and dripped and it was never cleaned. Never acceptable but especially during COVID when enhanced cleaning measures should be in place. Overall, will not stay here again—hear Wentworth mansion is beautiful with impeccable service so will stay there. Chose The Planter’s Inn, because we have always been extremely happy with Relais properties—not this time!…
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Date of stay: March 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Planters Inn PR, Owner at Planters Inn
Responded 1 week ago
Thank you for the feedback regarding your stay. We are so sorry to hear about the negative comments, but assure you we will take them into consideration and make the necessary improvements. All guests deserve a fantastic stay, from the moment of arrival until our final farewell, and we would like to provide the Planters Inn experience you so richly deserve. Please contact me when you are ready to plan a return visit, and I will make sure you have flawless service for your beautiful room.
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PRICE RANGE
US$287 - US$637 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
planters hotel charleston
LOCATION
United StatesSouth CarolinaCoastal South CarolinaCharleston
NUMBER OF ROOMS
64
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Claim Your Listing Frequently Asked Questions about Planters Inn
Which popular attractions are close to Planters Inn?
Nearby attractions include Escape in 60 (0.3 km), Nightly Spirits (0.2 km), and The 34 West Theater Company (0.1 km).
What are some of the property amenities at Planters Inn?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Planters Inn?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Planters Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Planters Inn?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Planters Inn?
Conveniently located restaurants include Bitty & Beau's Coffee, 167 Raw, and 82 Queen.
Are there opportunities to exercise at Planters Inn?
Yes, guests have access to a fitness centre during their stay.
Does Planters Inn have an airport shuttle?
Yes, Planters Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Planters Inn located near the city centre?
Yes, it is 0.1 km away from the centre of Charleston.
Are any cleaning services offered at Planters Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Planters Inn offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.