Residence Inn Charleston Downtown/Riverview
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Room & Suite (220)
Dining (20)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Charleston Downtown/Riverview
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#47 of 73 hotels in Charleston
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Residence Inn by Marriott Charleston Downtown/Riverview is just 1.5 miles from the Historic District and is close to The Citadel, College of Charleston, Roper Hospital and MUSC. Your next business meeting will be a success in our Ashley Meeting Room, perfect for board meetings. Conveniently located near I-26 and I-526, this downtown Charleston hotel will prove to be your home away from home. From breathtaking views of the Battery and beaches to the historic homes and plantations, guests will fall in love with all this Southern City has to offer. Charleston will leave you in awe with its unique culture, low-country dining, arts and recreation. With fantastic amenities, the Residence Inn by Marriott Charleston Downtown/Riverview is the ideal choice whether traveling for business or leisure.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fence around pool
Breakfast buffet
Snack bar
Shuttle bus service
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Location
Full view
40Car recommended
Grade: 40 out of 100
10Restaurantswithin 1 km
4Attractionswithin 1 km
722Reviews14Q+A100Room tips
Reviews
Traveller rating
- 330
- 232
- 81
- 39
- 40
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Popular mentions
Stayed here last August and had to check out early because the suite I was in was not clean. The sheets had not been changed from previous guests and I had to change my own sheets because they are horribly understaffed. Have been following the reviews and the manager, Daryl Kosiorek’s, continuing apologies and his claims that he would share comments with staff and would make things better. Hasn’t happened. Hotel is still unclean. Read the reviews on Marriott.com for recent status of the hotel. How Marriott (and the health department) let this place stay open is beyond me. In his replies, manager said to come and give them another chance. My bad because I trusted him not to lie and to have (literally) cleaned up his act. It’s particularly disappointing to me because I love coming to Charleston and staying here. I was one of the first guests when it opened in 2001. Never again for me and I would advise others to avoid this hotel.…
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Date of stay: April 2021
Value
Rooms
Service
1 Helpful vote
Helpful
This hotel has been supposedly renovated but it is very dated. The fireplace was removed from the lobby. Big mistake. The lobby has this huge round ridiculous looking sofa. It is not a comfortable place to sit and read or just relax. Very bright lights. Totally not a place you’d want to spend any time. The rooms could be much cleaner. Because dogs are allowed many of the carpets and even the furniture have been chewed by the dogs. Pretty gross. There always seems to be some hair in the bathtub or on the towels. Cleaning needs to be at a much higher level, especially during Covid. Maybe this should be reported to someone higher up. Instead of a breakfast buffet they should do something different. People load up their plates with so much food it’s gross. I know this is not happening during Covid and the brown bag breakfast are pretty bad. But the huge buffet is also not great because people eat and take for too much food. The location works for us but I would most definitely go to another residence Inn instead of this one if it were available. I will keep looking. Furniture around the pool was in great need of replacement. This was about a year ago. Very hot in the workout room and generally no water available. This hotel needs some serious attention.…
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Charleston Downtown/Riverview
Responded Feb. 27, 2021
Dear Lily121d, Thank you for taking the time to post a review. Our highest priority is an outstanding experience for every guest, and we are sorry for the cleanliness issues you encountered during your stay. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We also value your additional feedback and will share it with the appropriate individuals. We would be honored to have you visit with us again. Darryl Kosiorek General Manager
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Stayed here one night with family, Andrew gave us a gracious upgrade.Okay property,a little dated,nice room ,could have been a little cleaner,but we've been experiencing that with most Marriott properties we've been staying at lately.Bed was comfortable, Breakfast was very disappointing, very little selection for a Resident lnn, stayed with Marriott points , felt like way too many points for this property!Our biggest,most confusing experience was when we asked Sid,the front desk clerk,for complimentary bottled water and he told us Resident lnn's don't offer free bottled water and tried to charge us 2 dollars a bottle. Really?!We have stayed at over 100 Marriott properties and have always received complimentary bottled water.Oh well, thanks Sid !!
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Charleston Downtown/Riverview
Responded Feb. 13, 2021
Dear DArdofSC, We are delighted you enjoyed your visit to the Residence Inn Charleston Downtown/Riverview. Our team's goal is to provide comfortable accommodations and lots of Southern hospitality to ensure you have a wonderful visit with us. We will surely share your comments with Andrew. We value your feedback and look forward to your next visit to our beautiful city. Darryl Kosiorek General Manager
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Folks heed the warning of all these negative reviews! This place is disgusting. We have stayed in many Marriott properties including Residence Inn and have never seen anything like this. We had mold on bathtub and shower curtain. Burned out light bulbs. Holes in the carpet. The sink was filthy with someone’s hair in one of the bathrooms. ( We stayed in a 2 bedroom) Our room was 316, so if they give you this room, be prepared for filth. The vents in the bathroom were full of dust. There is no cleaning here whatsoever. I did speak with a guy at the front desk, did t get his name but his tag said manager (insert eye roll) he is the most unpleasant uncaring human I’ve ever encountered at a hotel. There is no housekeeping service while staying here, we had to go down and get trash bags and towels. The toilet was loose in one of the bathrooms, so when you sit on it be prepared to go forward like your falling on your face. I will be in contact with customer cares as this property is not up to Marriott standards.…
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Charleston Downtown/Riverview
Responded Feb. 5, 2021
Dear cthom54, We are disappointed to read your review. Please accept our sincere apology for not living up to your expectations and for the problems you encountered with your accommodations. Even more distressing is the fact that you were met with anything other than friendly service from our front desk associates in the process. You deserved a comfortable and stress-free stay, and we regret that we fell short in making that happen for you. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these issues from occurring again. Thank you for leaving your feedback, and we hope to have a chance to provide you with the experience you deserve on your next visit to the area. Darryl Kosiorek General Manager
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I checked out a day early. There was so much mold on the shower curtain and there was no hot water if you showered early in the morning. There was no way that housekeeping could have missed the mold. Also there was no hot water if you shower early.
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Date of stay: January 2021
Value
Rooms
Service
Room Tip: All the rooms were good sized but saying it is river view is not true.
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2 Helpful votes
Helpful
Response from Team Marriott, Other at Residence Inn Charleston Downtown/Riverview
Responded Jan. 9, 2021
Dear Cherie R, Thank you for choosing our hotel. We are sorry for the inconvenience you had due to the lack of hot water and the cleanliness issues you had in your room. We value your feedback and will share it with appropriate individuals to ensure such mistakes do not reoccur. We appreciate your business and hope you will visit us again. Darryl Kosiorek General Manager
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PRICE RANGE
US$136 - US$296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn charleston downtown/riverview hotel charleston, charleston residence inn
LOCATION
United StatesSouth CarolinaCoastal South CarolinaCharleston
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Residence Inn Charleston Downtown/Riverview
Which popular attractions are close to Residence Inn Charleston Downtown/Riverview?
Nearby attractions include South Windermere Center (0.8 km), Vintage Mercantile (0.4 km), and West Ashley Bikeway (0.4 km).
What are some of the property amenities at Residence Inn Charleston Downtown/Riverview?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn Charleston Downtown/Riverview?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Charleston Downtown/Riverview?
Guests can enjoy free breakfast, barbeque facilities, and a snack bar during their stay.
Is parking available at Residence Inn Charleston Downtown/Riverview?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn Charleston Downtown/Riverview?
Conveniently located restaurants include Ye Ole Fashioned Ice Cream & Sandwich Cafe, Three Little Birds Cafe & Catering, and California Dreaming Restaurant & Bar.
Are there opportunities to exercise at Residence Inn Charleston Downtown/Riverview?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Charleston Downtown/Riverview?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Charleston Downtown/Riverview?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Charleston Downtown/Riverview offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Residence Inn Charleston Downtown/Riverview?
Many travellers enjoy visiting St. Michael's Church (3.3 km), Kahal Kadosh Beth Elohim (3.1 km), and McLeod Plantation Historic Site (1.8 km).