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Holiday Inn Express Charleston Downtown - Ashley River

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Holiday Inn Express Charleston Downtown - Ashley River
Holiday Inn Express Charleston Downtown - Ashley River
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703 Reviews from our TripAdvisor Community

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Showing 684: English reviews
Start your review of Holiday Inn Express Charleston Downtown - Ashley River
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Wheeling, West Virginia
Reviewed 1 week ago

Day one my wife falls getting off the elevator. Floor was just mopped and not dry mopped. No sign indicating wet surface. Two nights of tossing and turning due to construction next door. BTW they work art night! I'm sure if not for the aforementioned issues this is a decent hotel. The fall on the wet floor was an accident...

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Helpful?
Thank lbator1
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear that the construction had a negative impact on your overall satisfaction. We hope that should you return to our area you will give us another opportunity to serve you better. Please accept our apologies for the wet floor. Thank you again for choosing the Holiday Inn Express. Sincerely, Gregory...

Hilton Head, South Carolina
Reviewed 2 weeks ago

Terrible. The hotel is poorly maintained. The headboard on our bed fell off after we moved the bed slightly and now they're blaming us and charging us for it. This is not fair. Beyond that, The breakfast is crowded and they don't serve enough food for their occupancy - we went to McDonalds next door. It was also very loud,...

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Helpful?
Thank TonySC2011
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear of the experience you had. Please accept our apology for any disturbance caused by the neighboring construction site. Please reach out to me directly if you would like to discuss your stay in further detail. Thank you again for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General...

LaPorte, Indiana
Reviewed 2 weeks ago via mobile

Spent two nights at this location prior to leaving on a cruise. We had a party of 8 and after checking out in the morning, my wife discovered that she had not removed two items from the closet. I called the next day and was told that I needed to talk to the head of housekeeping. I left her a...

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Helpful?
Thank joshalexander1
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your review. We are sorry to hear that you did not enjoy your stay. We hope you will give us another opportunity to gain your loyalty in the future. Thank you again for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General Manager Holiday Inn Express 843.722.4000 gdifederico@northph.com

Carey, Ohio
Reviewed 2 weeks ago

I enjoyed staying here when I was in town for a seminar. Clean rooms, updated, small frig and Keurig in the room, everything I needed. The breakfast was hot, good and had choices. My only complaint would be the construction which the hotel couldn't help. I would definitely stay here again.

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Helpful?
Thank Carla T
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are so happy that you enjoyed your stay. We looked forward to your next visit and once again thank you for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General Manager Holiday Inn Express 843.722.4000 gdifederico@northph.com

Buffalo, New York
Reviewed 2 weeks ago

I was coming from NY to MUSC (Medical University South Carolina) the hospital has a reservation service for their medical patients. They booked my room and apparently their was a huge mix up & my rooms weren't booked. We discovered this while on the road about 80 miles out. I had called the Holiday Inn and they were booked solid,...

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Helpful?
Thank hgramm
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your review. We are happy that our staff was able to provide excellent service. We look forward to your next visit to our hotel. Thank you for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General Manager Holiday Inn Express 843.722.4000 gdifederico@northph.com

Fountain Hills, Arizona
Reviewed 2 weeks ago via mobile

I travel a lot and try to stay at Holiday Inns because they used to have standards. I am seriously rethinking this now. This hotel has hit a new low for me. From the moment I arrived it has been one thing after another. No luggage carts, room not to my preferences as listed on my profile, roaches, slow wifi,...

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Helpful?
Thank Cliff K
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. I am sorry to hear of the issues you faced during your stay. The problems you encountered are unacceptable and we offer our most sincere apologies. Please contact me directly so that we can speak about your stay in further detail. We would like an opportunity to make it right and earn back your...

Chapel Hill, North Carolina
Reviewed 3 weeks ago

This is my preferred hotel when visiting the MUSC as it convenient as it is convenient to work. This visit was most disappointing; the first morning the offerings of breakfast were limited as the replacements were not being replenished as frequently as the demand. The second morning was better, the food offerings were plentiful enough for the crowd, but there...

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Helpful?
1Thank QueenBee0301
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are sorry to hear of the issues you faced during your stay. Please accept our apologies for not keeping the breakfast bar fully stocked. We hope you will give us another opportunity to gain your loyalty in the future. Thank you again for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General...

Reviewed 3 weeks ago

I had some questions regarding parking at this particular Holiday Inn and Rosey Atkinson was of assistance. She thoroughly answered all of my question and was very sincere. The cleanliness and ease of access of commuting from downtown back home is very helpful.

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Helpful?
Thank Taylor V
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are thrilled that you enjoyed your recent stay. We look forward to your next visit and once again thank you for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General Manager Holiday Inn Express 843.722.4000 gdifederico@northph.com

Valdosta, Georgia
Reviewed 4 weeks ago

Charleston is a great city for an anniversary trip - Lots of history and restaurants. This hotel had a nice view of the river and a marina. Tyler, one of the managers, did a good job of getting us checked in quickly even though there was a short line. He also gave a few restaurant suggestions and pointers for our...

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Helpful?
Thank M3357UTpaulm
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your review. We are glad that you enjoyed your stay. We look forward to your next visit to our hotel. Thank you again for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General Manager Holiday Inn Express 843.722.4000 gdifederico@northph.com

Toronto, Canada
Reviewed 4 weeks ago

we stayed here for 3 nights, and it includes free parking and breakfast and the rates were very reasonable. we booked online via priceline. its about 2 miles from the historic center of charleston which is about $7 with uber. the rooms are clean and the beds were comfortable. the staff were cooperative and helpful.

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Helpful?
Thank Ankit K
Tyler D, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review

Thank you for your recent review. We are happy to hear that you enjoyed your stay. We look forward to your next visit and once again thank you for choosing the Holiday Inn Express. Sincerely, Gregory DiFederico Assistant General Manager Holiday Inn Express 843.722.4000 gdifederico@northph.com

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Near Holiday Inn Express Charleston Downtown - Ashley River

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 

Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Address: 250 Spring St, Lockwood Drive, Charleston, SC 29403-5102
Region: United States > South Carolina > Coastal South Carolina > Charleston
Price Range: $229 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Charleston Downtown - Ashley River 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Best Western Charleston
Charleston Best Western
Hotel Style:
#34 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Charleston Downtown - Ashley River staff and other travellers.
14 questions
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1 month ago
Brookfield, Connecticut
7 months ago
San Angelo, Texas
9 months ago
over a year ago
Wilmington, Delaware
over a year ago

See all questions (14)

Questions? Get answers from Holiday Inn Express Charleston Downtown - Ashley River staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure the construction next door is over”
lbator1, 15 Apr 2017 | Read review
“Accessibility, and service”
taylorv139, 5 Apr 2017 | Read review
“Choose another hotel until construction is complete.........”
  • front of building
  • Gravel driveway....
  • view from room 803
  • view from room 803
89francesm, 12 Feb 2017 | Read review
“Upper floors away from the construction are better.”
JaimeH601, 13 Dec 2016 | Read review
“Don't pay extra for a riverview!”
  • Electrical outlet without cover, yikes!
  • Bathroom curtain would not stay open beyond this
  • Our sliver of a riverview from the 5th floor
  • Change left behind by those previously in the room
  • My
  • Our sliver of a riverview from the 5th floor
NCRNmom, 21 Nov 2016 | Read review
5 of 5