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170 Lockwood Blvd, Charleston, SC 29403-5123
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (357)
Room & Suite (141)
Dining (29)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-07-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Charleston Marriott
Updated 20-07-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 73 hotels in Charleston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! | NOTE - Due to state regulations our dining area is currently closed. Our hotel is offering "to-go" options and room service during this time from 7am-9pm. Our fitness center is closed due to state law and valet has been suspended.
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Full view
Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Shuttle bus service
Parking
Wifi
Paid wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Marina View
Hotel links
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1,375Reviews28Q+A100Room tips
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Popular mentions
Laurene M wrote a review Apr. 7
San Francisco, CA328 contributions174 helpful votes
During a period of Covid, the Marriott hotels try hard to please with an emphasis on cleanliness, mask-wearing on the premises, and antiseptics all around. However, this hotel counters these virus reminders, with friendliness, hospitality, and excellent service tending to guests. Yes, housekeeping will not be cleaning the room each day unless asked to do it, but if guests need any provisions e.g. clean towels, more coffee, and other amenities, they will be delivered quickly. We also enjoyed the outdoor heated pool and comfortable lounges, and a fairly large exercise room.
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Date of stay: March 2021
Value
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Response from Team Marriott, Guest Services / Front Office at Charleston Marriott
Responded 4 days ago
Dear Laurene M, Thank you for choosing Charleston Marriott. We take our responsibility seriously to provide a welcoming, safe, and comfortable environment for our guests, team members, and community. Now, more than ever, we want to ensure that we exceed expectations in this area, and we appreciate your recognition of our efforts. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Kristen Bowles Hotel Manager
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John G wrote a review Apr. 2
Burlington, New Jersey2 contributions
Checked into the Marriott Charleston today and after two request foe extra blankets and pillows were never delivered,I was not surprised as upon the associates were unaware of my request. When I entered my room. Not surprised no blankets or pillows,so I called the front desk=who told me all the blankets were DIRTY,I replied I submitted my request three days earlier and the response was WOW AVOID THIS HOTEL STAY IN TOWN
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Date of stay: April 2021Trip type: Travelled with family
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Response from Team Marriott, Guest Services / Front Office at Charleston Marriott
Responded 4 days ago
Dear johngN3305ES, Thank you for taking the time to express your feedback regarding your stay with us. We apologize for the service you received from our associates. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will consider staying with us again so we can show you the hospitality for which we are known. Sincerely, Kristen Bowles Hotel Manager
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bstillitano wrote a review Mar. 2021
Charlotte, North Carolina30 contributions7 helpful votes
Beautiful hotel with a gorgeous and spacious lobby. The hotel took COVID procedures very seriously, and we were grateful.From the moment you walk into the lobby and get to the elevators you will pass at least 4 hand sanitizing stations, only one person/one family allowed in the elevator at a time. Rooms were very nice - excellently cleaned. Would highly recommend.
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Date of stay: March 2021
Rooms
Cleanliness
Service
Room Tip: Ask for a room looking over the water.
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Response from Team Marriott, Guest Services / Front Office at Charleston Marriott
Responded 3 weeks ago
Dear bstillitano, We appreciate the outstanding review of the Charleston Marriott. We are delighted that you loved our beautiful property and excellent rooms. Your safety is always a high priority, so it is nice to know we met your expectations. Thank you for recommending us to future travelers. We would love to host you again the next time you are in Charleston. Sincerely, Kristen Bowles Hotel Manager
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Sunshine Hayes wrote a review Mar. 2021
1 contribution
My stay and customer service experience was exceptional!!! Janel Smith, the front desk clerk was amazing. My husband thought we left our toothpaste home and went to the concession store to purchase a tube. To his dismay it cost $7. Ms. Smith kindly offered my husband a toothbrush kit (with toothpaste) to help us until we went a store nearby. Luckily, we found the toothpaste in my toiletry bag I left in the vehicle😊. I also asked could we change rooms to a room on a higher floor and without hesitation she changed our room. Thus may not seem like a great deal to some but when someone goes that extra mile to make my day easier and careful, I notice and I appreciate it greatly. Thank you Ms. Janel Smith, because of you I am glad that I am Marriott Rewards Member!!! And I will visit your beautiful city again in the summer.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from Team Marriott, Guest Services / Front Office at Charleston Marriott
Responded Mar. 7, 2021
Dear 373mzh, Thank you for your excellent review regarding your stay at the Charleston Marriott and for being a valued Marriott Bonvoy member. It was a pleasure to read we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with the associate mentioned. We are grateful for your business and look forward to welcoming you back to the Charleston Marriott. Sincerely, Kristen Bowles Hotel Manager
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BuckandNina wrote a review Feb. 2021
Great Falls, Virginia127 contributions65 helpful votes
We have stayed at this hotel at least 10 times pre-COVID, so we know what to expect. Even with COVID in place, this was a disappointment. First the good news: The hotel public areas and grounds were very well maintained and clean. The parking lot is usually packed (self park $8/day) but many many spots were plentiful. There was no valet parking nor bellhops available. Our room, once we got to it, was clean with the exception of the windows (see attached picture - ugh). There were more than enough towels etc. and they and the bedding were of excellent quality. We slept like babies! Now the disappointments: We did our homework and called ahead to make sure the dining room was open for breakfast and we were assured that breakfast was available 7 days/week. Great! But that was not the case. The "dining room" consisted of either eating on a stool in the bar, or at a lounge table. The "menu" was minimal to say the least. Because of our Bonvoy Status (Titanium for life) we were given coupons for 2 free breakfasts each day. We did not expect them to be grab-and-go, packed in cardboard boxes with plastic cutlery. The "All American Breakfast" was priced at $12.95 each and if we had to pay that plus the price of 2 coffees ($2.99/each minimum) we would have spent over $30. What we got were 2 eggs, turkey sausage (no real sausage available) and "breakfast potatoes" that were right out of a freezer bag. No taste what so ever. I can hontestly say McDonalds provides a better breakfast in all aspects. A few packs of ketchup was thrown in the bottom of the bag. There was no toast, biscuits, muffins - no bread of any kind. Again, refer to our picture. Not very appetizing, right? Next to the check-in experience. We were notified on the Bonvoy APP that our room was ready early. We were delighted. There was only one front-desk person working and she promptly gave us our key. We asked, casually, if that was an upgrade. She replied (surprised look on her face) "no". We then asked if we could at least have a room with a balcony. Again, another surprise! On our reservation folio, we asked in advance for an upgrade to a balcony room (again, Titanium Status) and we assumed that upgrade would be automatic, due to the fact that the occupancy was almost nil. We went through the new card key process and went up to the room. Then we both remembered that there was no "welcome amenity" offered (again, automatic for Titanium). Back down to the front desk and another surprised look on the clerk's face. Back up to the room only to discover that none of our keys worked - we were locked out. I called the front desk from my cell phone and was immediately connected to "Marriott Global Services", where I explained my situation -- that we were standing in the hall. The Marriott Rep was so kind and couldn't figure out why the front desk would automatically connect our call to them. Another call to the front desk and Ms. Surprised Look explained that she couldn't have a new set of keys sent up because she was alone and couldn't leave the front desk. So, yet another trip down the elevator to the front desk to retrieve our newest set of keys. After at least an hour of hassles, we finally unpacked and tried to relax. We thought we would take the Marriott Shuttle Bus over to the historic district for dinner. (It says that it is offered, on the Marriott Web Site for this hotel). Again, wrong. The bus is there but the drivers are not. No shuttle bus available. Another disappoinment. Again, COVID was the excuse. One excellent employee was Sharron in the breakfast area of the coffee shop/bar breakfast area. She was single handedly making coffees, taking orders, running back to the kitchen, cleaning up -- working her butt off and always cheerful. She could really have used some extra help in this clumsy attempt to present a "Marriott" restaurant quality breakfast experience. It was not her fault, and again COVID was the excuse. Keep in mind the North Charleston Marriott offers a full menu at their onsite restaurant and the room rates are cheaper. That's another story. It would have been nice have had our reservation correct and have the check-in go smoothly, since there was no one checking in/out but us. It should not have taken over an hour. We thought we did out homework prior to the trip, but evidently not. Plan wisely. No nice relaxing breakfast, no upgrade, no welcome amenity, no shuttle bus, no recognition of status.
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Date of stay: February 2021
Location
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Room Tip: Rooms at the river end of the hallways have balconies as does the top floor (which was completely...
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1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at Charleston Marriott
Responded Feb. 27, 2021
Dear BuckandNina, Thank you for being a valued Marriott Bonvoy Titanium Elite member and for returning to our hotel. We are genuinely sorry for your disappointment with the breakfast we offer and regret the inconvenience caused. It is also disheartening to know about the challenges you faced upon arrival and the unsatisfactory service you received from one of our front desk associates. Your comments are of utmost importance to us, and we will surely review them with the appropriate individuals. On a positive note, we appreciate your positive comments about our well-kept property. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us. Sincerely, Kristen Bowles Hotel Manager
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PRICE RANGE
US$156 - US$366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charleston marriott hotel charleston, marriott charleston
LOCATION
United StatesSouth CarolinaCoastal South CarolinaCharleston
NUMBER OF ROOMS
350
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Frequently Asked Questions about Charleston Marriott
Which popular attractions are close to Charleston Marriott?
Nearby attractions include Joseph P. Riley, Jr. Park (0.4 km), Brittlebank Park (0.2 km), and Aqua Terrace Roof-Top Bar (0.09 km).
What are some of the property amenities at Charleston Marriott?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Charleston Marriott?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Charleston Marriott?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Charleston Marriott?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Charleston Marriott?
Conveniently located restaurants include Saffire Restaurant & Bar, Bruegger's Bagels, and Daily Grind.
Are there opportunities to exercise at Charleston Marriott?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Charleston Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does Charleston Marriott offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Charleston Marriott?
Many travellers enjoy visiting St. Michael's Church (2.9 km), Kahal Kadosh Beth Elohim (2.5 km), and McLeod Plantation Historic Site (3.1 km).
Does Charleston Marriott have any great views?
Yes, guests often enjoy the park view available here.