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Extended Stay America - Columbia - West - Stoneridge Dr.

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Traveller (14)
Room & Suite (11)
Dining (1)
Overview
  • Excellent19%
  • Very good12%
  • Average24%
  • Poor10%
  • Terrible35%
29 Jan 2018
“Rough 3 nights”
7 Dec 2017
“Money's worth.....”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (73)
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11 - 15 of 73 reviews
Reviewed 5 December 2017

1. doors where left open because you room keys would not work reported to front desk multiple times was told they where getting news doors but never did. 2. dryer was always broke had to get money back from front desk they said it was...More

Review collected in partnership with Extended Stay
Thank anthonywI7416PD
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 6 December 2017

Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues....More

Reviewed 28 November 2017

I stayed here for a week. Housekeeper with nasty dreads kept knocking on doors talking loudly on the phone. But when I walk past didnt even have common courtesy to greet me. Hotel is in bad shape. Maybe housekeepers need to stay off the phone...More

Thank Kurel B
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 28 November 2017

Kurel, thank you for staying with us and for the review. We are happy to know you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared...More

Reviewed 13 November 2017

Stayed two nights for an event in Columbia, but I think any longer wouldn't be a good thing. Check-in was fast and Ariel was nice. Although, she was constantly dealing with problems and issues on property when we were there. The side door had a...More

Thank Natalie K
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 14 November 2017

Natalie, thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the 'first impressions' were great. However, we apologize we did not fully meet your expectation during...More

Reviewed 25 October 2017

This branch of the motel chain feels like it is worn out. There is another Extended Stay literally two blocks away. I guess this one is left over or something. Once you get past the feeling that "maybe they are trying to close this one,"...More

1  Thank Dwayne P
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 25 October 2017

Dwayne, thank you for your review. We are glad you liked your comfortable room and our affordable rates. We value your observation with regard to our facilities and have taken a note of it. We hope you will consider giving us another chance so we...More

Reviewed 10 October 2017

terrible smell in room when we entered. Discovered dirty diaper in kitchen trash can. Screen pushed open with cigarette bots outside. Desk people stayed sitting down when checking in and out. Close to I 26, so convienent to go to downtown Columbia without paying downtown...More

Thank 2015phil
Response from 00esa, Manager at Extended Stay America - Columbia - West - Stoneridge Dr.Responded 11 October 2017

Thank you for your comments and for choosing us while you were here to meet your daughter. Please accept our sincere apology for the issue you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$60 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$60 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (14)
Room & Suite (11)
Dining (1)
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Room Tips
"Don't stay here!"
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"First floor rooms marginally better"
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"Have no idea if you could find a good room."
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"Suites have a separate bedroom with a door. All have kitchens!"
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