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All reviewsceiling fanfort jacksonfront deskcinnamon rollsjacuzzi tubpancake machinewaffle housearmy graduationother hotelsfirst floorsitting areaindoor poolbusiness centerbooked this hotelstaff was very friendly and helpfulking bedmini fridge
Arrived here after a very long day traveling and found the staff to be very pleasant and accommodating. They were nice enough to upgrade our room so we enjoyed a very spacious area to relax in. Price was reasonable for the area and it was...More
This hotel was really nice people was polite and friendly the hotel are clean smell good my room was nice and what I love the most was the complementary breakfast and shuttle transportation, it made it easier for none driver like me
Stayed here one night on our way to Florida.Got in around 9:30pm and check in was quick and easy. Our room was very spacious and clean and all interactions with the staff were great. We did not get to eat the free breakfast. There was...More
We traveled to Columbia for a baseball tournament this weekend. We decided to head down the night before so my 15 year old could get a good night sleep before playing so before leaving home I booked a room at this hotel. The room I...More
Thank Amy B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort JacksonResponded 16 October 2017
Hello Amy B,
Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that we were not able to execute an exemplary hotel stay experience due to the issues you had with the cleanliness and room...More
First room assigned to us had sheets that had been used by a previous occupant. Second room had no internet and a jacuzzi bathtub was placed in the bedroom. We were directed to contact tech support on our own to receive internet. We were unable...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort JacksonResponded 8 October 2017
Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our internet connection, rooms and service level. Reviews like yours are very valuable as they...More
The room was not actually overcharged. After changing a form of payment it can take 3-5 business days for the original authorization hold to be released by the bank. The same applies for incidental authorizations. It is... More
The room was not actually overcharged. After changing a form of payment it can take 3-5 business days for the original authorization hold to be released by the bank. The same applies for incidental authorizations. It is unlawful for a hotel to charge anything additional other than the price agreed upon at the time of booking unless the guest does not qualify and has booked a discounted rate. The only other charges that a hotel will impose are purchases made directly at the hotel or if there is any damage in the room. In this particular case none of this applied.
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"Get a suite with a jacuzzi tub. They are like $10 more and they're spacious and brand new"