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Embassy Suites by Hilton Columbia - Greystone

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911 Reviews from our TripAdvisor Community

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Showing 908: English reviews
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Wallingford, Connecticut
Reviewed yesterday NEW

When we arrived, we were given room 302. There was dried blood on the toilet seat, mold in shower. Yuck! We were upgraded to the premium floor room 502. Little did better. Old hotel rooms. Went to terrace restaurant and my burger was over cooked, fries cold and my husband 's turkey club with bacon was cold.

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Helpful?
Thank hotgreekmama17
NC
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

We recently stayed at the Embassy Suites in Columbia, near to the zoo. We had a two-room suite. We especially enjoyed the evening manager's reception from 5:30-7:30pm (?). Nice buffet snacks including veggies, feta dip, tortillas, etc. as well as complimentary drinks from the bar. One of the nicest snack displays I've seen at an Embassy Suites. The complimentary full...

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Helpful?
Thank SpringdaleGirl
About Hotel's Favourite Review
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear SpringdaleGirl, Thank you for providing your feedback about your recent stay with us. We are glad to read that you enjoyed all amenities and staff. We hope to see you soon and thank you for choosing Embassy suites Of Columbia.

Greer, South Carolina
Reviewed 3 days ago NEW

I have stayed here several times over the years and have never had a bad stay. I would say it is aging well and I have no complaints. The staff was friendly, courteous, and helpful! The evening cocktail reception and free breakfast just cant be beat. The hotel is a very easy 5 minute ride to downtown and you can...

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Helpful?
Thank William C
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

William C, WOW! It's reviews like this that we live for and guests like you that make it a pleasure to welcome back. I love the way you phrased that we are aging well, similar to when someone looks 40 yrs. old but is truly 60 yrs. old. A building is just four walls until it's filled with life, which...

South Carolina
Reviewed 4 days ago NEW

We stayed one night to watch a baseball game. It was a great hotel. The indoor pool was cold and the hot tub was luke warm, but overall it was a nice stay. The breakfast buffet was good also. Room was clean and bed was comfortable.

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Helpful?
Thank scnewlyweds
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

scnewlyweds, Thank you so much for taking the time to review our hotel. We are certainly grateful for this 4-star review even though we feel short of your expectations regarding the pool and hot tub. We hope your team won the baseball game and we are happy to hear that you enjoyed all the other amenities our hotel has to...

Reviewed 6 days ago NEW

Highly recommend! We stayed along with 15 other families for a basketball tournament...Everyone was very satisfied and the hotel was very accommodating for our needs. Location was very convenient to the Riverbanks Zoo with several families enjoyed during our stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lori M
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Lori M, Thank you so much for this amazing 5-star review. The best part of your review was the title itself "QUALITY". This one word describes our brand in whole and the level of service that we always want to provide. We love to support all athletic teams in their quest to be the absolute best and that is what...

Florence, United States
Reviewed 1 week ago NEW

Hotel facility was nice. The Staff, not so much. The Staff acted as if they were doing me a favor by being there. Allowed bigger parties to check in early, but not smaller parties. Check out is at noon. Housekeeping was knocking on door before 8:30. Room key was deactivated before noon.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank elizabetho520
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

elizabetho520, We want to sincerely thank you for choosing to stay with us. We know that you could have stayed anywhere, however you chose to stay with us over all other choices and for that we are very grateful. Since 5-star excellence is always our aim and mission the fact that we fell short of this is very concerning and...

Columbia, South Carolina
Reviewed 1 week ago

Front desk staff upon check in acted like they didn't want to be bothered and acted like they didn't want answer our questions...also they questioned our reservation on Valentines night when I clearly booked on Hilton honors website and with an agent

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Davina S
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Davina S, Apologies for uncharacteristic service you were provided at the time of check in. Our aim especially at the front desk is to be warm, welcoming and attentive to all of your questions and concerns. As the old saying goes it's not about what we say but how we say it, so again we offer our sincere apologies for...

Atlanta, United States
Reviewed 1 week ago

Wonderful staff, helpful and professional, easy to get to, clean, really what more can you ask for. Whether staying for business or pleasure I would recommend this hotel. Close to the highways but you don't hear the noise. Free parking and close to the sites and the Zoo.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank debrabJ873HX
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

debrabJ873HX, First allow us to thank you for this amazing 5-star review. We live for these moments of accomplishment when everything with our guests stay turns out flawless. Our staff always seeks ways to go the extra mile to accommodate each and every guest, every moment. We look forward to welcoming you back on your next visit to the "Capital...

Salisbury, North Carolina
Reviewed 1 week ago via mobile

Great hotel area a little sketchy after dark little gift shop for snacks Waffle House next door. The hotel restaurant has carry out pizza. Wouldn't be bad for an overnight rest stop. The have a complimentary breakfast.

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Helpful?
Thank hmsbob67
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

hmsbob67, Thank you so much for your amazing 4-star review. Allow me to address your one and only concern of the area looking sketchy at night. We have security on premises on a nightly basis and we have made updates to our camera systems that add safety and security to both our internal/external guests. They say the way to the...

Raleigh, North Carolina
Reviewed 1 week ago

Visiting our son at USC for the weekend. Used points for the room. I checked in online and chose a corner suite on top floor and gave a 4pm arrival target. We got there around 4:30 and the room was not ready yet. After confirming and checking the status of other rooms, I was given a choice of other corner...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rob P
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Rob P, Thank you for choosing to stay at our property. Apologies for not getting a good night's rest, as we know resting well is the main purpose of staying at a hotel. We love to wow our guest by having the specific room requested ready on time, however there are some cases where our most Elite Hilton Honors members...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 

Additional Information about Embassy Suites by Hilton Columbia - Greystone

Address: 200 Stoneridge Drive, Columbia, SC 29210
Region: United States > South Carolina > Columbia
Price Range: $181 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites
Hotel Style:
#25 Business Hotel in Columbia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Columbia - Greystone staff and other travellers.
2 questions
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NLR
10 months ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Columbia - Greystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor or higher.”
 of 5 bubbles WilliamC891, 23 Feb 2017 | Read review
“N/A - do not stay”
 of 5 bubbles christinewJ3733SK, 12 Feb 2017 | Read review
“All rooms surround the atrium. Rooms on the higher floors are quieter because they're further from the noise of the bar and breakfast areas.”
 of 5 bubbles KariC17, 1 Feb 2017 | Read review
“Easily accessible from highway.”
 of 5 bubbles tpbernard, 5 Jan 2017 | Read review
“The suite was very spacious and perfect with kids.”
 of 5 bubbles CarolinaJeni, 28 Nov 2016 | Read review
5 of 5