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Quality Inn & Suites Civic Center

253 reviews
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Traveller (27)
Room & Suite (40)
Dining (8)
Overview
  • Excellent33%
  • Very good39%
  • Average17%
  • Poor8%
  • Terrible3%
Travellers talk about
“room was clean”(22 reviews)
“pet fee”(9 reviews)
“mellow mushroom”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Quality Inn & Suites Civic Center
Special Offer: Choice Privileges Points
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (253)Write a Review
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All reviewsroom was cleanpet feemellow mushroomfridge and microwaveneeded a pet friendly hotelrooms are greatolder hotelwafflesfirst floorchoice hotelsbreakfast was includedwithin walking distanceanyone travelingdefinitely stay here againconvenient locationrestaurants in the areasmall dog
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21 - 25 of 246 reviews
Reviewed 23 March 2017

Upon checking in, we noticed that the smoke detector in the room was beeping (low battery?) we were able to move to a new room with no problem. Staff were friendly and helpful. Other than that, no problems. Breakfast was the usual. Coffee was on...More

Thank Carolyn B
Response from Gloria B, Guest Relations Manager at Quality Inn & Suites Civic CenterResponded 26 March 2017

Dear Carolyn B, We are sorry that you had to be moved to another room because of the beeping smoke detector. We sure understand that this is inconvenient after when you are ready to relax. We do appreciate your business . Thank you for this...More

Reviewed 16 March 2017

The room was large and very clean. The bathroom was spotless. The king bed was very comfortable. There was a good variety of foods on the breakfast bar. Fast, reliable internet service. The jacuzzi tub was much appreciated!More

Review collected in partnership with this hotel
Thank 137allenw
Response from Gloria B, Guest Relations Manager at Quality Inn & Suites Civic CenterResponded 18 March 2017

Dear 137allenw, Thank you for choosing our Quality Inn on your way to Florida. Thank you also for posting this review of your visit. It is always good news to learn that our guest enjoyed their stay with us. Please come back soon. Most sincerely,...More

Reviewed 10 March 2017

Stayed here on Tuesday, March 7th. My company paid for the room. Well, I had to put a credit card on file and they ended up charging my card for the full rate of the room. Called back three days later and spoke to a...More

Thank scdude10
Response from QualityInnflorence, Manager at Quality Inn & Suites Civic CenterResponded 12 March 2017

First allow me to apologize for any inconvenience the mix up with the credit cards may have caused. It can take a few days for refunds to be accepted by banks. If at any time while i was assisting you and your company I was...More

Reviewed 2 March 2017 via mobile

Stay away. Not newly renovated as stated. To there credit the bed and sheets were new and clean, outside of that the room was very dirty. The first non-smoking room smelled of cigarette smoke (208). We were then moved to 222 which did not smell....More

2  Thank Ashley L
Response from Gloria B, Guest Relations Manager at Quality Inn & Suites Civic CenterResponded 8 March 2017

Dear Ashley L, We are so sorry that we did not meet your expections. Rest assured we have already addressed the issues you mentioned and must say we did not find the same problems that you mentioned. Yes, we have newly renovated rooms, we are...More

Reviewed 2 March 2017 via mobile

My wife and I stopped here for one night with our cat on the way home to Canada. This is a great pet friendly hotel and we enjoyed our stay. There is a $20 fee to bring a pet. Keep in mind that you access...More

Thank OttawaTravelDuo
Response from Gloria B, Guest Relations Manager at Quality Inn & Suites Civic CenterResponded 3 March 2017

Dear OttawaTravelDuo, Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business and we look forward to seeing you again soon. Most sincerely, Quality Inn & Suites Civic...More

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Traveller (27)
Room & Suite (40)
Dining (8)
Pool & Beach (3)
Hotel & Grounds (47)
Business Centre & Event Rooms (6)
Bathroom (5)
About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$94 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$94 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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