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Holiday Inn Express Hilton Head Island

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Holiday Inn Express Hilton Head Island
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74 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hilton Head Island
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Showing 74: English reviews
Lakeland, Florida, United States
Reviewed 7 November 2016

Beautiful location, clean comfortable rooms, very friendly staff, great breakfast - but - I picked this hotel because every room had a balcony, the whole drive up I looked forward to relaxing on the balcony, we get there & indeed there was a great balcony overlooking the beautiful grounds but - no chair, no place to sit, no way to...

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Helpful?
1Thank Jan N
Management response:

Hi Jan, Thank you so much for the suggestion on balcony chairs. Unfortunately, town ordinance does not allow us to permanently place chairs here. So glad to hear you enjoyed yourself and we look forward to serving you in the future.

Lambertville, Michigan
Reviewed 26 October 2016

I have to start off by stating I have stayed in a lot of hotels over the years; yet this is my first review.....tells you how AWFUL HOLIDAY INN treats guests! I called in late on Sunday, August 21 to use my rewards as I was a Gold Elite Member. It was very late and lobby/check-in was in a separate...

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Helpful?
1Thank Lambertville
Management response:

Dear Lambertville, I am so sorry this incident has at our hotel. As the new General Manager, I truly hope that provide us with another opportunity in the future to prove that we treat all guests in a cordial and professional way. Sincerely

Jekyll Island, Georgia
Reviewed 19 October 2016

The hotel has a good location, about a half city block from direct access to the beach. The building with the rooms is located about 100 yards from the office. The office is located on the main street and the rooms in a building on a side street behind the office. Being on a side street the rooms are quiet....

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Helpful?
Thank dos7940
Management response:

Hi DOS, Thank you so much for the understanding during this difficult time with both guests and employees. As professionals, we maintain patience and truly thank you for your business and we hope to serve you again in the near future. Jay Robertson GM

Reviewed 12 October 2016 via mobile

I called this hotel to check on our reservation and was told they couldn't find our reservation and to call the main guest relations. I called there and they had the reservation, so back to hotel I call again. After repeated calls back and forth between guest relations and the hotel the general manager of the hotel got on the...

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Helpful?
Thank Erinmread
Management response:

Dear Ms. Read, It is unfortunate that you thought that you experienced bad customer service here with us. Please recall, the entire Hilton Head Island was evacuated and many, many businesses and residents lost their homes and lively hood. It was extremely chaotic and confusing for many people. I remember our conversation distinctly, and considering your level at anger at...

Boyds
Reviewed 7 October 2016

The property is not at the beach, but it's a short walk away. Breakfast is served in the reception building and was pretty good, nice clean area, lots of sitting space. The staff was very nice and helped us out with dinner reservation. Totally would recommend it.

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Helpful?
Thank anrsch
Management response:

Hi Anrsch, Thank you so much for your kind review. It is great to know that our hard efforts are appreciated. I will definitely share with the Team. Sincerely, Jay

Reviewed 28 September 2016 via mobile

From the very beginning when you meet the hotel staff you will love this place! You feel these people are more like your family then just there to work. They have gone way beyond their way to be helpful to us. The staff is only a reflection of the manager that has shown them how to be. Jay Robinson you...

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Helpful?
1Thank Tamara C
Management response:

Mrs. C., Thanks you so much for the great review and it was truly a pleasure hosting you and you husband for your relaxation and our Southern Hospitality. As I said, please call me the next time your coming back to your Hilton Head Island for a family visit. Jay Robertson

Liverpool, New York
Reviewed 24 September 2016 via mobile

Stayed here on a promotion deal elsewhere. They hotel was clean and well appointed. The staff was friendly and treated us well. A full breakfast is served complementary with both hot and cold items. Shuttle to places around the island is available. Haven't tried the pool--maybe later; but it looks nice and the area around it looks nice.

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Helpful?
1Thank kpurvis87
Management response:

Hello kpurvis, Thank you so much for the fantastic review. We strive to be the very best in service and room cleanliness and I believe this is what you experienced. I will definitely relay your comments to the Team and we look forward to serving you again in the near future at the Holiday Inn Express, Hilton Head Island. Sincerely,...

UPSTATE SC
Reviewed 23 September 2016

The walls are thin so you can hear what is going on next door. The no smoking policy is not enforced. There are signs posted yet there is a butt collector by the door to the rooms entrance. I saw people smoking all over the property. The rooms were fairly clean and the bed was comfortable. Walking distance to the...

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Helpful?
2Thank BIGGBULLS
Management response:

Hello Biggbulls, Thank you so much for your critic of our property. I will look into the areas of concern that you have about procedures and look for the opportunities for improvement. It was great to hear that you enjoyed your stay with us and we truly hope to see you again in the near future. Sincerely, Jay Robertson

north carolina
Reviewed 14 September 2016

We returned to this place for the several reasons. One, it was very well located near Coligny. The breakfast is always good and the services nearby are also very good. We enjoyed our stay and will return our next time back to Hilton Head.

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Helpful?
Thank Kelly C
Management response:

Hello Kelly C, Thank you so much for visiting us again. It is always a pleasure to hear that our guests enjoy everything that we strive to accomplish on a daily basis. Great southern hospitality service, great food, and a beautifully newly renovated room. We welcome you back in the near future and thank you again for making the Holiday...

Richmond, Virginia
Reviewed 13 September 2016

My wife, not quite 2 year old grandson and I checked in on Labor Day. Check in was smooth and the only way it could have been better is if the reception area and hotel were in the same building. The reception building is about 500' from the hotel. We went out to eat and then went back to the...

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Helpful?
1Thank Rod6760
Management response:

Dear Rod, As the new General Manager, thank you so much for sharing your experience. This will help in re-training on policies and procedures for the Team. It is also great to hear that your overall stay was great enough to come see us again on a future visit. We will welcome you back with the best that southern hospitality...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our resort style hotel offers 153 rooms with either a King Bed or 2 Queen Beds and many rooms additionally have sleeper sofas. All rooms have a refrigerator, microwave, Keurig Coffee Machine, Iron/Ironing board, free Wifi, additional plugs for electronic devices, 49" Flat Screen TVs, Programmable in room Safe, individually controlled air conditioning and heat, telephone and a radio alarm clock. Fully ADA compliant rooms are available upon request. Check in at our newly renovated Registration building just off South Forest Beach Drive and then just a short drive to the rooms building overlooking our wildlife lagoon and pool. Our entire complex is just a short stroll to Hilton Head's famous beach, Coligny Plaza with its shops and restaurants, the BiLo Plaza, and Van der Meer Tennis Center. Located just 45 minutes from Savannah Hilton Head International airport, 20 minutes from the Tanger Outlets and 15 minutes from Hilton Head Island Airport. We look forward to welcoming you. ... more   less 

Additional Information about Holiday Inn Express Hilton Head Island

Address: 2 Tanglewood Drive, Hilton Head, SC 29928 (Formerly Quality Inn South Forest Beach)
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $175 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hilton Head Island 2.5*
Number of rooms: 153
Reservation Options:
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Also Known As:
Comfort Inn South Forest Beach Hotel Hilton Head
Comfort Inn Hilton Head
Hilton Head Comfort Inn
Hotel Style:
#12 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hilton Head Island staff and other travellers.
11 questions
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Questions? Get answers from Holiday Inn Express Hilton Head Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors have better views.”
 of 5 bubbles hpraub1, 19 Mar 2017 | Read review
“Take care to avoid the gators when walking this area at night. I'm not kidding.”
 of 5 bubbles jetsly, 14 Mar 2017 | Read review
“pool view and high”
 of 5 bubbles sal424, 14 Mar 2017 | Read review
“Try for a pool over looking the gardens.”
 of 5 bubbles townhallman, 2 Feb 2017 | Read review
“Read the details of my review.”
 of 5 bubbles critc17265, 20 Nov 2016 | Read review
5 of 5