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Marriott's Harbour Point and Sunset Pointe at Shelter Cove

302 reviews
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Traveller (193)
Room & Suite (80)
Pool & Beach (21)
Overview
  • Excellent52%
  • Very good33%
  • Average13%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Free Shuttle or Taxi Services
Suites
Fitness centre
3.5 Star Hotel
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1 room, 2 adults, 0 children
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Reviews (302)Write a Review
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Reviewed 4 weeks ago via mobile

As a Marriott platinum for life family and Vacation Club members I can say that this has been our worst Marriott experience. We have been here for 3 weeks. It began when we entered our room which reeked of mildew and found a fan running...More

3  Thank Clifford G
Response from MarriottVacationClub, other at Marriott's Harbour Point and Sunset Pointe at Shelter CoveResponded 4 weeks ago

We apologize for any inconvenience you are experiencing during your stay. Please reach out to our Customer Care team directly at 800-860-9384 or customer.care@vacationclub.com so we may assist you.

Reviewed 11 January 2018 via mobile

The location is accessible to tons of shopping, restaurants, beaches, and attractions. Our room was nice and overlooked the gorgeous, heated outdoor pool. The staff was friendly and had several activities planned each day. Unfortunately, most activities were cancelled and my husband and I were...More

1  Thank Kimberly M
Response from MarriottVacationClub, Customer Care Manager at Marriott's Harbour Point and Sunset Pointe at Shelter CoveResponded 16 January 2018

Thank you for taking the time to share your feedback and leave a review. We are pleased to hear you enjoyed your stay and look forward to your next visit.

Reviewed 28 December 2017

We had a nice view, suite 6403. We loved the property. The staff was very helpful and friendly. Thank you Josselyn for organizing early check in and all other activities in a very nice resort. We found the facilities to be very clean. Overall, this...More

2  Thank anatoli2017293
Response from MarriottVacationClub, Customer Care Manager at Marriott's Harbour Point and Sunset Pointe at Shelter CoveResponded 4 January 2018

Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here in Hilton Head.

Reviewed 25 December 2017

We were there for a week. First a word to the wise - the WIFI dropped off about every half hour. If you are on any type of data plan your phone/device will switch over to data from WIFI costing you mucho dollars until you...More

1  Thank Digger309
Response from MarriottVacationClub, Customer Care Manager at Marriott's Harbour Point and Sunset Pointe at Shelter CoveResponded 4 January 2018

Thank you for taking the time to share your feedback and leave a review. It is very important to us and has been shared with our senior resort management. We hope to have the opportunity to exceed expectations on your next Marriott Vacation Club stay.

Reviewed 20 December 2017

Our family of 6 stayed here on Sunday, December 10 - Thursday, December 14, 2017. We checked in on Sunday evening. Our check in hostess was Josslyn. She greeted us very pleasantly and gave us the layout of the land. We received a map, activities...More

Thank Chavivah12
Response from MarriottVacationClub, Customer Care Manager at Marriott's Harbour Point and Sunset Pointe at Shelter CoveResponded 22 December 2017

Thank you for your review. We are pleased to hear you enjoyed your stay with us here in Hilton Head. We hope you will join us again sometime.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Business Centre with Internet Access
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$185 - US$525 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$185 - US$525 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (193)
Room & Suite (80)
Pool & Beach (21)
Family and Play Areas (1)
Questions & Answers
Ask a question
Wallace R
14 November 2017|
AnswerShow all 2 answers
Response from MarriottVacationClub | Property representative |
Hi Wallace. The pool at both Marriott's Harbour Point and at Marriott's Sunset Pointe are outdoor. There is no indoor pool.
0
Votes
Jmill13185
26 May 2017|
AnswerShow all 5 answers
Response from MarriottVacationClub | Property representative |
Yes, we have a half basketball court here on site.
1
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Room Tips
"6403 had a great vew"
Read review
"Rooms on the end have a panoramic view and are quiet"
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"205 in the Osprey building had a great view from 2 directions"
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"Ask for a second, third or fourth floor for balcony privacy."
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