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Extended Stay America - Columbia - Northwest/Harbison

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Extended Stay America - Columbia - Northwest\/Harbison
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23 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbia - Northwest/Harbison
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Showing 23: English reviews
Franklin, North Carolina
Reviewed 20 April 2016

This room was really expensive for what it was! The bed was uncomfortable - sagged in the middle. The room smelled like curry, the picture on the wall was missing, and the frig made loud noise all night! It is also a very noisy location due to its proximity to main roads. Neither my husband nor I slept well at...

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Helpful?
Thank CarMa555
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments to retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate...

Knoxville, Tennessee, United States
Reviewed 24 February 2016

this Extended stay is a wonderful place, very nice, clean and wonderful employees, gorgeous wood floors, at least in my room #209. the ONLY 2 negative things I have to say about this place, is the BED!!! the bed is VERY hard, and very uncomfortable! I won't be staying here again due to the bed, but it really is a...

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Helpful?
Thank Katrinal1925
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for your recent review of your experience with us. Please accept our apologies that you did not have a comfortable stay. To uphold our company's high standards, we will look into replacing our current mattresses moving forward. Still, I am so pleased to read that you had a positive stay overall and enjoyed our friendly customer service! Once...

Reviewed 10 February 2016 via mobile

From the minute we walked in Lori and Susan made us feel like family. Recommend everyone stay. To the regional manager was very helpful. thank you everyone there. Lori is like family when I was sick she always called my wife make sure I was alright.

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Helpful?
Thank Randy F
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

North Collins, New York
Reviewed 18 January 2016

We took a 180! We had a terrible stay. The smells the noise. Solvents,Epoxy,and glues. I spent most of my stay on the front stoop,in the fresh air. The woman in charge just lied to us over and over. The CEOs came through to see the progress. We were kept from them when they wanted to know of our stay.The...

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Helpful?
Thank Sharon P
Sycamore, Illinois
Reviewed 12 December 2015

We should have read the reviews before we booked our stay just a week ago. We stayed for 3 days for our sons wedding. We stayed here 4 years ago and the experience was OK then not great so we thought we would try it again. We had other family and friends stay also and one had a worse experience...

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Helpful?
Thank Greg S
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness and service issues you experienced. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Thank you very much for providing...

Reviewed 11 December 2015

After receiving your advertisements for a specific rate, I chose to inquire about a 90 day stay. Upon arriving at the property for information, I was quoted $500 more a month than the advertised rate. It was explained that there were only a few units set aside at that promotion but none were available. I received another promotion after returning...

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Thank Rob H
Reviewed 26 August 2015

Great location...HUGE ROOMS...Great price. laundry room on multiple floors so you don't have to lug stuff to the 1st floor then back to your room. There are carts available if you plan on staying awhile and have tons of stuff in you vehicle. Cracker Barrel literally next door (walking distance even for those whom consider walking to the bathroom cardio)....

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Helpful?
Thank EVETTE5683
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the check-in process is truly regrettable. We are very sorry for your experience. I really appreciate you bringing this to our attention. If you have any additional feedback, we would like to hear it. Please contact me, at chb2@extendedstay.com, so...

Jacksonville, Florida
Reviewed 6 August 2015 via mobile

For long term stays, I typically stay at Extended Stay America hotels. This one by far, exceeds my expectations. I see from a previous post that they have remodeled. Well, they did good. The only feature that is missed is an oven. It has a dishwasher in its place which is fine by me. Everyone has been very friendly. They...

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Helpful?
Thank jaxkipi
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our friendly customer service and newly renovated rooms. I’m thrilled we were able to provide you with a home away from home experience! The staff and I would like to thank you again for posting your review. We look...

Centereach, New York
Reviewed 31 July 2015

This was a very nice place to stay for the 4 days my husband and I were in Columbia. It was very clean and spacious and pretty quiet, even though we were next door to a family with small children. The bed was very comfortable-the best sleep I've had in a long time! The only downside we found was the...

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Helpful?
Thank skippyjon2015
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed staying at our property here in Columbia. We appreciate your kind comments. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Graniteville, SC
Reviewed 28 June 2015

This hotel has recently been remodeled. Not sure how long ago, but I stayed in this hotel probably 6 years ago or so, and it was already looking kind of tired back then. So I'm sure it was WELL past time for it. The negative reviews I've seen in the past had previously kept me from booking it more recently,...

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1Thank bdoug399
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are so disappointed to hear that our hotel did not meet your expectations. Please accept our most sincere apologies. Your comments were reviewed by our staff, and we will make every effort to make sure your experience is not repeated. Thank you very much...

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Near Extended Stay America - Columbia - Northwest/Harbison

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Columbia - Northwest/Harbison

Address: 1170 Kinley Rd, Irmo, SC 29063-9633 (Formerly Extended Stay Deluxe)
Region: United States > South Carolina > Irmo
Price Range: $104 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Northwest/Harbison 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Deluxe Columbia-Harbison Hotel Irmo
Extended Stay Irmo
Irmo Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbia - Northwest/Harbison staff and other travellers.
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Questions? Get answers from Extended Stay America - Columbia - Northwest/Harbison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for non-smoking”
 of 5 bubbles Karen37040, 21 Dec 2016 | Read review
“Request a room close to elevator if you can't walk far, some rooms are quite a way from them.”
 of 5 bubbles amyaustin774, 11 Nov 2016 | Read review
“stay elsewhere”
 of 5 bubbles kevinsO2217EX, 17 Sep 2016 | Read review
“Any room is a good room”
 of 5 bubbles MsWSB, 14 Jul 2016 | Read review
“not 410 that's all I know”
 of 5 bubbles hanklane98, 9 May 2016 | Read review
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