We were in a King oceanfront room. Great views but that’s it. Several things in bathroom broken or not working properly. Buckle in carpet causing guests to trip. Ice machine on our floor was turned “off” and locked out so we could not get ice unless we went to another floor. BEWARE of accidental damage waiver. If you do not make a choice during the reservation process they will automatically charge you $45.14 and you cannot get a refund. Terrible business practice. No one would intentionally pay for accidental damage insurance for a room with so many issue if they had known beforehand. I would never have chosen it either and didn’t. They chose it for me. Just be careful or you’ll be out $45 for no good reason. Would not recommend this resort to anyone and will not stay here again.…
This resort has everything you could want, from pools, hot tubs, to a nice lazy river, which we enjoyed. The food was very good, especially burgers from the poolside bar. Every employee we met was super nice, but a special shout-out for Moe for making us feel so welcome when we checked in. Would definitely go back!
The hotel was very nice. AMBER was the young lady that checked my husband and I in and she was so pleasant to work with. She was very knowledgeable and professional. The only issue we had was this particular weekend the hotel had a large church convention and when I say large I mean large. When my husband and I went down for breakfast the restaurant had pretty much ran out of food. I don’t think they were ready for the large church group because they took them out. I asked the waitress if I could get a straw and she said they didn’t have any. We knew the breakfast was free but dang we didn’t get much of anything. That breakfast experience was so bad the next days we stayed I just decided it was best for us to eat breakfast out somewhere. Outside of that minor situation we would come back and stay at this hotel again the view from our room was amazing.…
The location is perfect. The indoor pool and lazy River were a great hit with the kids. This was a three bedroom condo. View was fantastic. But it needs updating. The kitchen table and chairs were very shaky. The dishwasher didn’t work. The toilet got stopped up twice and the sink once. No video rental as advertised. The sliding door in living room wouldn’t open. It was very roomy and for the price it was worth it.
I loved the relaxation from the atmosphere in the room. My family enjoyed the space and convenience of all of the amenities. We plan to visit at least twice a year. I find this place to cater not just to kids but to the whole family
We had a slight problem with our room at check in. JB made sure we were taken care of right away. Carolyn went above and beyond her job duties to make sure all was well. And she was so nice and friendly!! Latoya did a follow up call to make sure all was well today. Ocean Reef is our home away from home! Super clean and great amenities! Thank you!!
I just want to say this is the first time I stayed at the Ocean Reef Resort, from the time of check in to the time of check out a few of the employees I want to acknowledge is Tiffany, JB, and Michael.
Honestly the pictures online are very deceiving. Check in took over a hour, with only 1 clerk working and a line wrapped around outside. The rooms were fine, although smelt like marijuana every time we first came in then we just “got use to it”. The breakfast was Terrible! Definitely not what was advertised. I wish I never spent $40 there. The buffet had nothing but overcooked bacon, and eggs floating in water. The staff was very friendly but the food quality and selection was lackluster. Pool area was fine I guess. Inconvenient how you have to go to front desk and stand in line again to get towels. The side door by arcade stated it was locked and needed room key to enter, but that was false. Anyone could come and go. I never complained while there, as I know businesses are struggling with staffing. However I’m not sure this was a staffing issue, more just having pride in work.…
We won’t stay there anymore due to no dogs. Went down the street. (With lower prices) disappointed! Below is the dog wet wanted to bring! It was very nice hotel and friendly service last year. I suppose if ur not bringing dogs I would recommend.
Been here before and it was really nice. However this visit the resort is run down. With the price you pay they need to reinvest back to the place. Some Lights out and phone doesn’t work. No kitchen supplies.