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Aloft Charleston

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Aloft Charleston
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487 Reviews from our TripAdvisor Community

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Showing 483: English reviews
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Reviewed 15 April 2014

Stayed here with my younger daughter. Very contemporary and perfect for us. Shuttle service from airport convenient. Quiet room on 4th floor mid week. About 15 min to downtown Charleston where we spent the day before heading to Hilton head.

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Helpful?
Thank kkr67
Steven S, General Manager at Aloft Charleston, responded to this review

We are very happy to hear that you and your daughter enjoyed your stay while in Charleston! We appreciate your kind review of the aloft Charleston and look forward to seeing you again soon! Live.Life.Aloft

Toronto, Canada
Reviewed 15 April 2014 via mobile

Good hotel concept, poor execution. Had two rooms on the 2nd fl, near the elevator and because of the very load AC unit. Although close to the airport, didn't hear them from the noise of AC & elevator. Worst sleep. The staff tried to make it right, but couldn't.

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Helpful?
Thank DN-YYZ
Steven S, General Manager at Aloft Charleston, responded to this review

Thanks for your recent review. We are sorry to hear that you had problems with noise and are looking into the issue to see what better way we can deal with this issue, and ensure no other guests experience the same issue. I wish we would have had the chance to discuss this with you and would be more than...

Cary
Reviewed 14 April 2014

A new concept being offered by Starwood. The concept itself is pretty cool. Kind of a laid back European style and attitude. The rooms were large, comfortable and very functional. The lobby area was good with an open view into the bar which is also a very relaxing spot. Free pool table and easy access to the internet as well...

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Helpful?
Thank SOC_Owner
Steven S, General Manager at Aloft Charleston, responded to this review

First time at an aloft - We are very pleased to hear that you decided to choose the aloft brand and ours in particular during your recent stay in Charleston. We take reviews very seriously and thank you for letting us know your experience. We are pleased that you enjoyed it overall, and will ensure we address your service concern....

Lower Keys, Florida
Reviewed 4 April 2014 via mobile

Finding pet friendly facilities that neither charge an exorbitant fee or tightly restrict weights is difficult. This Aloft gets a gold star in that department. However, for a 5 year old building there are some serious deficiencies. Our accessible room had a bathroom which was horrible with holes in the shower wall, a flimsy curtain separating wash area from shower...

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Helpful?
Thank mkoi56
Steven S, General Manager at Aloft Charleston, responded to this review

Thank you for your review and for providing us information in regards to bettering ourselves for the next aloft guests. I will ensure these issues described are handled immediatly, as this is not a typical occurrence at the aloft Charleston. We are very happy to hear the service was good and that your enjoyed the opportunity to bring your pet,...

Hershey, Pennsylvania
Reviewed 3 April 2014 via mobile

Had the pleasure of visiting Charleston for a Family gathering. We picked the aloft near the outlets and were glad we did. Food great, had live music, and its a very kid friendly place. Rooms were nice and clean. Service was 5 star. We hope to return for another weekend stay soon. Tierrah at the desk and Lynnett the bartender...

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Helpful?
Thank catzyzimmer
Steven S, General Manager at Aloft Charleston, responded to this review

Thank you for your awesome review! We are glad you enjoyed your stay and look forward to seeing you again soon !

Fort Mill, South Carolina, United States
Reviewed 27 March 2014

My husband and I stayed here and we had the King guest room. Free Wi-fi is always a huge plus. The room is clean and the bathroom was spotless. The swimming pool was maintained & in outstanding shape. There is also a good selection of snacks to buy from the Re:Fuel. Plus the cherry on top is the W XYZ...

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Helpful?
Thank DeeAnna K
Amy_Poe, Starwood Hotels at Aloft Charleston, responded to this review

Dear DeeAnna K., Thank you so much for taking the time to write a review about your experience at Aloft Charleston. We are glad that you found all of the amenities to your liking, and we were able to provide a great hotel visit for you. We hope that you will come back to see us again soon!

Greenville, South Carolina
Reviewed 25 March 2014

Hotel was clean and the bed was nice and comfortable- I looked forward to sleeping. There was a fridge and microwave in the room so that was great. The wi fi was good and reliable. Also, the outlet mall is right in its back yard. Now for the not so good: we were on the SPG floor (5th floor) and...

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Helpful?
1Thank godslaf
Steven S, General Manager at Aloft Charleston, responded to this review

Thanks for your recent review. We do apologize for the "sounds of freedom" passing by. When you return to Charleston we would love the opportunity to place you in a quieter section of the aloft. We have not had reports of wifi problems but would be happy to speak with you in regards to this, please feel free to constant...

Newport, Rhode Island
Reviewed 24 March 2014

I was supposed to fly out of Charleston, but the flight got delayed so several of us got put up for the night. Aloft had a shuttle sent to us very quickly. The drivers to and from the hotel were very friendly. When we all got to the front desk the lady working was on it. We all had our...

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Helpful?
1Thank William G
Amy_Poe, Starwood Hotels at Aloft Charleston, responded to this review

Dear William G. We are so glad to hear that you enjoyed your stay at Aloft Charleston. Thank you so much for taking the time to write this review and let us know about your stay. We are especially glad to hear about the great customer service as we take a lot of pride in that here at Starwood. We...

Charlotte, North Carolina
Reviewed 20 March 2014

The staff is amazing and super friendly. The decor is nice and the style reminds me a European hotel. This was my first stay at this type of hotel and I do not think I will stay again because there were things missing that I expect from a hotel. We did not chose this hotel, it was booked by my...

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Helpful?
Thank CarolinaTurtle32
Steven S, General Manager at Aloft Charleston, responded to this review

Thanks for letting us know how we are doing! We take reviews very seriously and will ensure we look into each issue. We are pleased that the service you received was great. Please feel to contact me directly and I can provide you with more information on how we resolved these matters for future aloft travelers.

New York City, New York
Reviewed 18 March 2014

I had never stayed at an Aloft hotel before, but given the price and the fact that it is a Starwood hotel brand, I thought it was worth the try. Mixed results. The front desk staff were all great; very accommodating, pleasant, and wanting to please. The shuttle bus driver was awesome. The bar prices were terrific. However, I can...

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Helpful?
Thank gojets1
Steven S, General Manager at Aloft Charleston, responded to this review

Thank you for your recent review. We are pleased that the service you received was great. We are sorry to hear about the issues you experienced and will be addressing these issues. If you would like to discuss your stay in more detail, please feel free to contact me. Thanks and we wish you safe travels always.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the finer things, choose the Aloft Charleston - Experience true southern hospitality at its best. Drop by the WXYZ Bar to mix and mingle with some of our A Lister guests! Located just minutes from the historic district, shopping, dining,and more! ... more   less 

Additional Information about Aloft Charleston

Address: 4875 Tanger Outlet Blvd, North Charleston, SC 29418-6950
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range: $187 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Charleston 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Charleston Airport Hotel North Charleston
Aloft Charleston Airport And Convention Center
Aloft North Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Charleston staff and other travellers.
2 questions
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11 months ago

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Questions? Get answers from Aloft Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check to make sure they have comforters before you go to bed or bring a blanket.”
 of 5 bubbles unfdoug, 5 Aug 2016 | Read review
“Front of hotel is quieter.”
 of 5 bubbles BobInSC, 17 May 2016 | Read review
“Stay away from Aloft at the Charleston Airport!!!”
 of 5 bubbles Oldfart3000, 5 Apr 2016 | Read review
“Go to a different hotel!”
 of 5 bubbles 627wilmerr, 8 Mar 2016 | Read review
“If you have a pet, you are screwed. The first floor is really the absolute worst.”
 of 5 bubbles BrittaniG_12, 5 Mar 2016 | Read review
5 of 5