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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

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Embassy Suites by Hilton North Charleston - Airport\/Hotel & Convention
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1,109 Reviews from our TripAdvisor Community

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Showing 1,104: English reviews
Start your review of Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
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nmlebedeff
Reviewed yesterday NEW

Krestan at the front desk is a GEM! He always had a smile on his face, he is bubbly and he is SUPER accommodating. With an unexpected flight change he accommodated my request for a late check-out so I wasn't stuck at the airport all day. He arranged for my airport shuttle and just generally made my experience GREAT! The...

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Helpful?
Thank nmlebedeff
North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 1 February 2017 via mobile

Our stay has been absolutely phenomenal! From Adam at the Front Desk to the Doorman, Deon....Customer Service is their #1 priority. We walked by the General Manager (on name tag) he even had a smile & spoke to us. Great example! It was our 20 year Anniversary & Adam made us feel SO special. Hubby & I kept saying if...

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Thank Tracy S
About Hotel's Favourite Review
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing the nice compliments regarding our staff. I will be sure to share your feedback with my team as I know they will be excited to hear they impacted your stay in such a positive way. We hope that you enjoyed your experience in N. Charleston and hope to see you again...

New Jersey, United States
Reviewed 2 days ago NEW

Great experience overall, from the staff at front desk to the breakfast area. Stayed for Business with international guests they were pleasantly impressed with the hotel and amenities, conveniently located, large rooms, very comfortable beds.

Review collected in partnership with Embassy Suites Hotels
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Thank thimylyc
Greenville, United States
Reviewed 4 days ago NEW

The rooms were clean. Breakfast and made to order omelettes were delicious. Housekeeping was efficient and the front desk staff were helpful and courteous. The lobby had free WiFi and even though I did not get anything, the free reception in the evening was enjoyed by many.

Review collected in partnership with Embassy Suites Hotels
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Thank Alvalene R
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing the nice compliments regarding our staff. I will be sure to share your feedback with my team as I know they will be excited to hear they impacted your stay in such a positive way. We hope that you enjoyed your experience in Charleston and hope to see you again soon!

Knoxville, Tennessee
Reviewed 6 days ago NEW

MeI am writing to complain about the recent stay at the Embassy Suites in Charleston SC. From the time we headed up to room, we noticed how this Embassy Suites needs to be looked at. When we checked in at around 2pm. We went to room to drop things off. On way up food tray was left laying by doors...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank martalW5052JM
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Please accept my personal apologies for the quality of your most recent stay with us. Our expectation is to provide our guests with the highest level of service & accommodations and it is clear, based on your feedback, that we failed to deliver on this expectation. We are disappointed that the condition of your room was not at the high...

Beaufort, South Carolina
Reviewed 1 week ago

Wonderful experience. Beds were extremely comfortable. Rooms were clean and housekeeping service was excellent. The pool and lobby areas were clean and fresh. Very please with the home like atmosphere.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank helenmI1796IA
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing the nice compliments regarding our housekeeping staff. I will be sure to share your feedback with my team as I know they will be excited to hear they impacted your stay in such a positive way. We hope that you enjoyed your experience in North Charleston and hope to see you...

Western Massachusetts
Reviewed 1 week ago

We did not expect to be in Charleston but ran into considerable traffic. I mistakenly assumed that "Suites" would include a kitchen or kitchenette. I had informed the hotel that we were traveling with a service dog and were assigned to a room on the second floor that included a conference or meeting room table and a separate bedroom. My...

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Thank Sky34
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit. We truly appreciate your business and hope to see you again soon!

Hopkinton, New Hampshire
Reviewed 1 week ago

I have stayed here at least a dozen times in as many years. I always enjoy it and its proximity to downtown Charleston. It is a pleasure to be able to enjoy a glass of wine down in the Atrium without having to leave the hotel. Great for families too. I brought my family down for a visit and they...

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Helpful?
Thank cherchi10
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for sharing your experience at the Embassy Suites N. Charleston. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver...

Reviewed 1 week ago via mobile

I stayed at this hotel for a conference and although the location is not scenic, it is near the airport and you can get a public bus or an Uber to downtown Charleston. My main recommendation is the great food. Lovely fresh omelettes for breakfast and very good conference lunches, including for vegetarians. Of course the tea is not great...

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Helpful?
Thank Cathy J
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing the nice compliments regarding our staff. I will be sure to share your feedback with my team as I know they will be excited to hear they impacted your stay in such a positive way. We hope that you enjoyed your experience in North Charleston and hope to see you again...

Lexington, United States
Reviewed 1 week ago

Stayed at this hotel because of a conference, only plus would be free wifi like all the other hotels in the area. Great service, and friendly staff. Our rooms were ready early which was great. Complementary breakfast had many options.

Review collected in partnership with Embassy Suites Hotels
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Thank 290kerrim
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing the nice compliments regarding our staff. I will be sure to share your feedback with my team as I know they will be excited to hear they impacted your stay in such a positive way. We hope that you enjoyed your experience in North Charleston and hope to see you again...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

Address: 5055 International Blvd, North Charleston, SC 29418-5963
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range: $219 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites
Hotel Style:
#15 Business Hotel in North Charleston
#20 Family Hotel in North Charleston
#21 Romantic Hotel in North Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention staff and other travellers.
6 questions
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Boston
over a year ago
Boston
South Carolina

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Questions? Get answers from Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like to get a room not far from the elevator so that when traveling alone I do not have far to go.”
 of 5 bubbles cherchi10, 13 Mar 2017 | Read review
“A view on the central center side is good.”
 of 5 bubbles reginaldharper533, 25 Feb 2017 | Read review
“7th floor is premier floor”
 of 5 bubbles oliveoilLC, 8 Feb 2017 | Read review
“Just - good luck. Hotel staff does not take bedbugs seriously.”
  • Detached headboard upon arrival room 406
  • Closeup of bedbug with fecal matter room 406
  • Poorly maintained shower head in new room 503 (will not stay in place)
  • Nondescript dried bodily fluid on side of headboard room 503
  • Detached headboard upon arrival - room 406
  • Bedbug on the headboard with fecal spots - lower right. room 406
  • Peeling wallpaper in between beds in new room 503 - noticeable
  • Very wrinkled bed skirt upon arrival - disgusting (room 406).
 of 5 bubbles 282ashleyg, 21 Nov 2016 | Read review
“Ask to be away from the ice machines.”
 of 5 bubbles ErinLeary, 20 Nov 2016 | Read review
5 of 5