Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel

Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel

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Guest Bathroom
Room & Suite (165)
Restaurant
Dining (29)

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About

4.0
#26 of 62 hotels in North Charleston
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Experience Genuine Southern Hospitality at the Crowne Plaza Hotel - North Charleston's only 4-Diamond Boutique Hotel. The Crowne Plaza® hotel in North Charleston is ideally located near Boeing, the Charleston International Airport (CHS) and across from the Convention Center and Performing Arts Center. Enjoy shopping at the adjacent Tanger Outlet Mall, or visit historic downtown Charleston just 10 minutes away. The Crowne Plaza hotel is convenient to I-26 and I-526, making it easy to take in the lush landscape of the Charleston Plantations or visit one of South Carolina's finest beaches; Folly Beach, Isle of Palms or Sullivan's Island. Whether putting for par on the world-renowned golf courses in Charleston, or fishing and sailing, unforgettable experiences await every guest. The Crowne Plaza welcomes you to experience the ambiance of our upscale, modern lobby bar and lounge, offering comfortable conversation areas and a 52" HDTV.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Centrally Located
Quiet
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

4831 Tanger Outlet Boulevard, North Charleston, SC 29418
503Reviews15Q+A100Room tips
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Detailed Reviews
The original AM wrote a review Dec 2022
San Jose, California
Hotel's Favourite
5.0 of 5 bubbles
I stayed only for one night due to a late flight arriving into CHS, but everything about this hotel was top notch. Quick and efficient service, free breakfast for IHG Diamond, which I ended up not using due to jet lag. The hotel is next to a large outlet mall with plenty of dining options around it.

The room was clean and well taken care of. The hotel is either newish or recently renovated. Spacious and efficient, with enough furniture and storage capacity for the family. The showers were clean, hot water was never an issue. The bathrooms were clean and well-lit. No bidets.

In room they have a Keurig machine only, so no way to brew some boiling water to get yourself some evening tea. Other than that, I would gladly stay at this hotel again next time I'm in Charleston.
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Date of stay: December 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestGroup wrote a review May 2022
Ukiah, California
4.0 of 5 bubbles
I stayed here with some friends when visiting the area and the location was ideal considering the outlets and food options nearby. Although near the airport, you do not hear the noise from the aircraft.
Clean, comfortable and spacious rooms.
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Date of stay: February 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SWahltinez wrote a review Jan 2020
Sydney, Australia
3.0 of 5 bubbles
This hotel is fairly clean and in a convenient location for visiting Charleston. Our first room had a wasp in it and the mini fridge was moldy. They got us a new room right away and that room was clean. It's close to the outlet mall and airport, you can't hear any planes. The common areas have been recently redone and were beautifully decorated. Ultimately, would stay here again.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
Responded Jan 26, 2020
Hello swahltinez, Thank you for your stay and for taking the time to leave us feedback.. While I am happy that our hotel staff was able to address your concern, I am sorry that the quality of service received fell below expectations. I have shared your comments with the hotel management, and I am confident that the actions taken will improve your next stay with us. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josiah G wrote a review Oct 2021
Orlando, Florida
1.0 of 5 bubbles
So this was a first for me, but the hotel told us soap was on request only.

When we arrived into the hotel I used the bathroom and went to wash my hands and then noticed I didn’t have any soap in the room so I went to the maid cart in the hall and said it seemed my room didn’t get soap. The maid informed me the hotel was out of soap and she had none but I could try the front desk. I called the front desk asking if someone could run some up. She told me they could not, but I could come down and get some as they had bought “a couple of bars.” So because I couldn’t wash my hands I touched multiple surfaces, elevator buttons, etc. right after using the restroom before I could get a bar of soap from the front desk.

I asked the front desk why they weren’t putting any soap in any rooms and she said, “Oh we didn’t get our soap order so we’re doing it by request only.” This seems pretty inexcusable in the middle of a pandemic as multiple guests who didn’t get soap are just touching every surface in the hotel spreading germs all over after going to the bathroom, showering without soap, etc.

A friend in another room after asking the maid cart and being told there was no soap showered with just a little thing of conditioner as that was all she had in the room to use. It’s just incredibly unsanitary and ridiculous especially for the amount The hotel charges. A bar of soap seems a pretty minimal request and it took heaven and Earth to get a bar and even then the front desk didn’t have enough packs for the entire hotel. So because soap wasn’t provided that means multiple guests were touching multiple surfaces, desks, tv remotes, etc. without washing their hands spreading germs like E Coli especially all over the desks and surfaces where guests bring back food to eat.

It’s just incredibly disgusting and very cheap of the hotel to disregard basic sanitary room needs like soap to save a quick buck when the profit of one room is enough to go to a store and buy 100 bars of soap, enough to stock the entire hotel, and put them In the room. I mean Dollar Tree even sells soap. Just crazy to me. I’d skip this hotel if you like cleanliness. Try the Super 8, even they provide soap for their guests. When a Crowne Plaza has less amenities than a Super 8 you know you don’t want to stay there.
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Bring your own soap.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel M wrote a review Apr 2021
Cumming, Georgia
1.0 of 5 bubbles
We choose to stay in hotels over Airbnb during travel, the main reason is the daily room clean that is offered by hotels.. We especially like to choose 4 stars or above level hotels, so we can have a guaranteed clean room in which to stay. However, after our experience of staying at the Crowne Plaza, North Charleston, we have to rethink staying in hotels for travel.

No prior communication when we booked the room and checked in the hotel about there not being any room cleaning at all. After the first night, the next day late in the evening when we came back to our room, we realized that it had not been cleaned. We called the front desk, they told us that we had to let them know ahead of time for the room to be cleaned.

So, at that time we told the staff that we would like to have the room cleaned the next day. By the afternoon of the next day, we came back to the hotel, we realized that the "so-called cleaning" is just to changing the towels for us, not cleaning the room (no making the bed. no vacuuming the floor and no taking the trash). So for three nights and 4 days staying, we have never experienced 4 stars service. Very disappointing! and wish I did not book the room.

It would probably make me feel better if they will let me know ahead of time that there would not be any room cleaning during our stay. But no, they did not. Feels like they don't care about customer experience. The hotel chain put a big slogan on the home page stating the "IHG Clean". I think it is a joke, or maybe the IHG clean means not clean......
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Date of stay: March 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: If you like to stay in a clean hotel, don't stay there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
Responded Apr 19, 2021
Hi rachelmA2362XX, Thank you for your review and for staying with us. Your safety and well-being is our utmost concern, especially during these times. I am sorry to hear the level of service you received fell below your expectations. I understand your disappointment, and this should not have been the case. I have shared your comments with the management, and I also sent you a private message to obtain additional information. Hopefully, you'd consider staying with us again, so we can set things right, and bring back that faith in us. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deon F wrote a review Aug 2020
1.0 of 5 bubbles
Crown Plaza used to be one of my favorite spots to go to. However I recently tried to reserve a room but the receptionist or cashier or whatever her Title was asked me if I lived around the area. I told yes I did and I am a regular. She then replied that since I'm local I couldn't get a room.Im thinking because I'm black but I didn't want to make a scene. I asked why and she replied she didn't know. Wow, Really. I will never be back again

Monday August 10, 2020
6:00pm
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicholas F wrote a review Jun 2023
1.0 of 5 bubbles
Arrived at the airport, no one answered the phone to request shuttle. Called several times. Upon checking in, no one at the desk to assist us. Key card stopped working (2 night stay) key was programmed for 1 day and so it stopped working after 12pm. Front desk only has one computer working with 2 employees… had to wait for the other agent to finish checking in a guest to get me into my room so that I could get dressed. Someone with great customer service experience would have offered to walk me up, or have a houseman take me up or even housekeeping to verify. But I was told to wait. Until I asked for a manager to assist me. Shower gel was depleted in the room. Thank god I travel with my own. Overall. Not a pleasant experience.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
Responded Jun 16, 2023
Hi Nicholas F, Thank you for staying at our Crowne Plaza Charleston Airport Convention Center for your travel needs and for sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well. We’ve thought of everything to help our guests unwind and rest easier. I'm sorry to learn about what happened during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to obtain additional details about your stay. I hope you give us another chance to turn things around the next time you stay with us. All the best, Glaiza G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oobonomist wrote a review Aug 2022
3.0 of 5 bubbles
Good: no street noise, climate control allows 63-64 degrees at night. Beds and pillows are comfortable. Prices in restaurant very reasonable. Staff was quite attentive (helped that occupancy was about 20%). Housekeeping every day. Omelettes were good enough.

Bad: hallway noise since the door opens right into the bedroom with the bathroom in the back at least in my room. Dinner (snapper) made me sick. Every single cereal except Rice Krispies was full of added sugar. (What's wrong with Cheerios?) Omelettes took 25 minutes both days even though the restaurant was 3/4 empty. Shuttle bus wasn't running when I arrived. Pool is about half the size that it appears to be in the pictures. They have those old-fashioned bespreads that probably don't get washed, as opposed to the duvet covers now widely used.

And the price was <$140.

Bottom line: I remembered why IHG is the only hotel chain I don't collect points for.
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Date of stay: August 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: 237 doesn't have a window. To find out what the weather was, I had to go online.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
Responded Oct 17, 2022
Hello allewis3, We appreciate your trust in choosing our hotel for your travel needs and for taking the time to leave us a review! Our goal is to consistently provide our guests with a comfortable and hassle-free stay. I'm sorry to read that we missed the mark on this occasion. I assure you that having shared your thoughts with hotel management, your feedback will be used to evaluate changes that would ensure an exceptional stay experience for all of our guests in the future. Hoping that you'll give us another chance to win you over! Many thanks, Jonathan A Case Manager IHGService
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Fltchick wrote a review May 2021
Mount Pleasant, South Carolina
+1
1.0 of 5 bubbles
When I first walked in I thought, O this is nicely decorated and modern. Love the frig in the room. But after setting up my things in the bathroom I noticed a large round moldy area on the bathroom ceiling. And LOTS of mold all around the shower. Then I had placed the bath mat down n front of the sink, looked down and saw black dirt all over it that wasn’t there when I put it down. The black was from my feet where I had walked barefoot on the carpet in the room. Whoever they’ve hired to “clean” this place just doesn’t clean. Although the sheets appear to be clean, the blanket on one of the beds looked to have blood stains on it near the top. Just absolutely disgusting, I will NEVER be back. Please go somewhere else.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
Responded May 24, 2021
Hi Fltchick, Thank you for choosing our hotel for your recent travel. Cleanliness has always been our standard and is what we are known for. I'm sorry that your stay experience wasn't perfect due to the cleaning problems you encountered during your visit. I have sent you a private message to get more details to assist you further. We're looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jey D wrote a review Jan 2020
Metro Minneapolis-Saint Paul, Minnesota
4.0 of 5 bubbles
We stayed here this past week for work. The place was nice and clean. The rooms were great. My bed was not the most comfortable, however. More so springy which is just not my thing. But the bar downstairs and the restaurant was good. More importantly, Lee the shuttle driver was AMAZING. We were going to walk to a few places but he got us where we needed to be and was always accommodating to us. We would sit out by the pool and Lee would go check garbages and take it out to the dumpster. He would help out by the bar area and make sure everything was clean. He helped around the front desk as well. What an asset. I hope his manager will see this.

Good stay & thanks again, Lee!

Sincerely,

Minnesota boys
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casey M asked a question Oct 2018
Summerville, South Carolina12 contributions4 helpful votes
Is it possible to request and early check in?
Answer from NashvilleBrian
Nashville, Tennessee506 contributions101 helpful votes
You will have to call the hotel for that. This is a traveler review site.
Chris U asked a question Sep 2018
Toledo, Ohio12 contributions3 helpful votes
Do you have a shuttle to the airport around 5am my flight will be at 7am
Answer from 722sheril
Sicklerville, New Jersey12 contributions3 helpful votes
Yes, the shuttle will take you. I believe it runs around the clock. The airport is only 5 mins away.
racfmc asked a question Mar 2017
San Francisco, California
How do we get the shuttle from the airport to the hotel?
Answer from Cory H
Our shuttle picks up outside of baggage claim at the airport. Please call the hotel at 843-744-4422 when you are ready to be picked up.
Answer from Cory H
Hi Lisa, Our restaurant can absolutely cater to specific dietary and allergy needs. Please make your server aware of these needs before placing an order. If you have specific questions on items that we currently offer that might fit your needs please call the hotel directly and ask to speak to our executive chef, Jonathan.
Dr. LP wrote a tip Dec 2023
Charleston, South Carolina16 contributions3 helpful votes
3.0 of 5 bubbles
"Tanger Outlet is near by for great shopping. Several restaurants are near by for eating options!’ "
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Abtravels wrote a tip Apr 2023
12 contributions2 helpful votes
1.0 of 5 bubbles
"Be prepared to be talked down to at arrival. I ended up in tears and had to book another room."
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Qn4lyf wrote a tip Aug 2022
Richmond, Virginia348 contributions55 helpful votes
1.0 of 5 bubbles
"Bring your own towels and don’t expect good customer service. It doesn’t exist."
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Oobonomist wrote a tip Aug 2022
21 contributions1 helpful vote
3.0 of 5 bubbles
"237 doesn't have a window. To find out what the weather was, I had to go online."
Read full review
FLWiner37 wrote a tip May 2022
Finger Lakes Wine Country, New York90 contributions55 helpful votes
3.0 of 5 bubbles
"ask for a room that is NOT above the lobby bar"
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Not the right property for you?
There are more places to choose from in the North Charleston area.
PRICE RANGE
C$200 - C$279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza charleston airport hotel north charleston
LOCATION
United StatesSouth CarolinaCoastal South CarolinaNorth Charleston
NUMBER OF ROOMS
166
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
Which popular attractions are close to Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Nearby attractions include Tanger Outlets Charleston (0.3 km), Regal Charles Towne Square Stadium 18 (0.4 km), and Spartina 449 (0.3 km).
What are some of the property amenities at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Conveniently located restaurants include Istanbul Shish Kabob Buffet, Mellow Mushroom North Charleston, and Cowboy Brazilian Steakhouse.
Are there opportunities to exercise at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of North Charleston.
Are any cleaning services offered at Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
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