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Fairfield Inn & Suites Charleston North/Ashley Phosphate

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2540 N Forest Dr This newly remodeled hotel is conveniently located off the interstate, North Charleston, SC 29420-4273
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$114
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Traveller (32)
Room & Suite (15)
Dining (4)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairfield Inn & Suites Charleston North/Ashley Phosphate
Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 62 hotels in North Charleston
Location
Cleanliness
Service
Value
Newly Renovated. The entire hotel has just updated all our rooms with brand new carpet, wallpaper, furniture and art work. The 60 person breakfast area is equipped with a table that has the ability to charge your phones and lap tops. This is the perfect spot to have an offsite meeting or interview during the day. Our hotel boasts an outstanding location in North Charleston, just off Ashley Phosphate Road, allowing for simple access to notable destinations. We are close to the thriving Palmetto Commerce Parkway. Only a short trip to Charleston International Airport. All our rooms are spacious, thoughtfully appointed with brand new beds (January 2019)! Free Hot Breakfast Buffet, Free Wi-fi, Free Parking, Free fitness center, free business center and outdoor swimming pool. Come in and experience the Fairfield Inn & Suites Charleston North/Ashley Phosphate! You won't be disappointed! "It's the little things that make the big things possible" J. Willard Marriott
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Bowling offsite
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Board games / puzzles
Children's television networks
Business Centre with Internet Access
Photo copier / fax In business centre
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Safe
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Bath / shower
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
44Car recommended
Grade: 44 out of 100
21Restaurantswithin 1 km
3Attractionswithin 1 km
345Reviews6Q+A67Room tips
Traveller rating
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Popular mentions
PaulaMc515 wrote a review May 2
Greenville, South Carolina8 contributions4 helpful votes
My daughter has been working for Marriott properties for nearly 5 years, and from time to time, my husband and I have enjoyed using the family rate that is available to us. My sister and I planned a girls weekend to Charleston, and I booked this hotel well in advance with our family rate. After a day of travel and touring downtown Charleston, we arrived early evening to check in, only to be told by the gentleman at the front desk that the hotel was not honoring the family rate. If we wanted to stay, we would have to pay 4x the rate at which we had originally booked. I had received no advance notification of this change, and all he could offer was that we weren't the only ones who had been effected by this. I was given corporate's phone #, but even that manager was of no help, saying the hotel had a right to do this. I understand business decisions have to be made, but for them not to honor family reservations already made, is horrible customer service. I realize they're not losing any money by us not staying there, and at the end of the day, no one cares. But it speaks volumes about the people making this decision, their lack of empathy and consideration for their guests. We were fortunate enough to book another local Marriott property for that night, but still had to cut our weekend short. I read the bio of J. W. "Bill" Marriott, Jr. According to him, his management style is built on his parent's chief core value of putting people first. It seems that ideal has been diluted or lost as the company as grown to 6000 properties. Unfortunately, and sadly, in today's culture, it's the exception, not the norm.
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Date of stay: April 2021
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Laura H wrote a review Apr. 2021
Raleigh, North Carolina16 contributions11 helpful votes
This hotel is your standard Fairfield Inn and Suites and the accommodations themselves were comfortable and clean. The issues I had revolved around the staff and the training opportunities. I arrived at the hotel at 3pm on a Friday to be checked in. The General Manager, Brenda D was at the desk— there was a another woman at the desk but I was told it was her first day and she was training. Brenda was checking in a guest in front of me, and the process took over ten minutes in which a longer line developed behind me. When it was my turn, I explained I had reserved the room with the card on my app, but wanted to use a different card at time of check in. Brenda had a very difficult time deviating from what was on my reservation. At this point, Anthony showed up for his shift and she turned me over to him and walked to the next computer— strangely, there was no interaction whatsoever with the new employee she was training. Anthony very quickly checked me in, was polite and friendly, and I was off to my stay. Poor Brenda had to deal with an upset guest who put an expired card on her reservation and was told her reservation had been cancelled and the hotel was sold out. Why do people put a card they know won’t work on their reservation and then get mad when the hotel can’t honor the reservation? Again, the stay was fine with no major issues. However, I was concerned to see that the hotel had charged two of my credit cards for the stay- both the card that was on file as well as the card I presented at check in. Someone in the check in process had assigned me to two rooms- that’s a shame since I only had one reservation and they could have had a sell out with the lady who’s reservation they cancelled. I called the hotel, Michelle was very short and abrupt and said she couldn’t help me and to call back on Monday. I called on Monday and spoke to Brenda who said she was busy and if I could give her 24 hours to look into it. I called again on Tuesday and Brenda said she hadn’t looked at the issue- I explained what had happened and it needed to be corrected. A week later, I see she had credited the erroneous charge, but then re-charged my card for $287– not even the amount of the original charge. I disputed the original transaction with my bank and then called Brenda on Monday. I explained the issue again, the new charge, and told her it had been over ten days since my stay, that this was the fourth phone call to the hotel regarding the issue, that I had been patient and simply needed it corrected. From being overwhelmed at check in, to messing up a simple credit, it’s very clear that Brenda needs some help and training with the system. She was always courteous when we spoke, but the entire experience was not a good one. It’s two weeks since my stay and the issue has finally been resolved. Again, the stay was fine, but due to the issues with the staff, I would not recommend.
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Date of stay: April 2021Trip type: Travelled with family
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Dyan wrote a review Apr. 2021
Seneca Falls, New York2 contributions
My husband and I booked a room directly through the website, paid in advance show up after driving 2 hours they have no rooms?! They did not bother to help us at all. They have no customer service. I would never ever book here again. The guy at the desk could’ve cared less. Call the 800 expecting they would put us up for the night considering this is their fault....oh no it can take up to 5 days. Seriously? 5 days it wasn’t my fault you all screwed up and clearly somewhere my room was sold to someone directly off of the street. I will never ever go back there hire new staff that actually know what they are doing and probably new management as well.
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Date of stay: April 2021Trip type: Travelled as a couple
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Phxhandz wrote a review Aug. 2019
Gloucester, Virginia205 contributions49 helpful votes
My family and I stayed here while on a road trip to the South. We were very pleased with the hotel. The showers have great water pressure. The rooms were clean and the staff was friendly. Would definitely come back.
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Date of stay: June 2019
Location
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: I would stay away from the bottom floor near the pond. Resident bullfrog is very active at night.
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1 Helpful vote
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Response from ceaserlol, Director of Sales at Fairfield Inn & Suites Charleston North/Ashley Phosphate
Responded Aug. 15, 2019
Dear Summer Trip! We were so happy that you and your family enjoyed your summer vacation! It means a lot to us that you took your time to give us your feedback. We hope we have the opportunity to accommodate you again real soon. Charleston has been voted number 1 again for the 7th year in a row as being the best travel destination in the country by Travel and Leisure magazine. Thanks again and hope to see you again soon! Warmest regards, The sales and marketing team at the Fairfield
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lg9567 wrote a review Jul. 2019
Stony Brook, New York117 contributions49 helpful votes
We had a good enough stay at this property during a long road trip. We spent the day in downtown Charleston and then drove the 20 minutes here around dinnertime. The area immediately surrounding this hotel is very busy and contains lots of fast food, gas stations, restaurants, hotels, etc. And yes, there is a somewhat shady looking housing complex right next door, but we never felt at all unsafe. I found the staff to be excellent. Candace at the front desk was very accommodating, went above and beyond to personally ensure the pack n play for our daughter was all set up for us upon arrival. She was friendly, greeting guests warmly and referring folks to good dining in the area. They did a good job staffing and cleaning breakfast, as well. The property is fine, but the rooms are showing their age-becoming worn and dated. Our bed was very comfortable and the room was large enough. The biggest issue we had was that our room smelled TERRIBLE. It was a sort of musty dirty shoe smell that I believe was coming from our A/C unit. It was really honestly very bad. It was just a short 1-night visit so we didn't bother moving but I couldn't have stayed in that room longer than that. Breakfast was great! Lots of good options. In short, this property was fine for what we needed. For the price, I'd stay there again (but probably request a better smelling room next time!).
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Date of stay: July 2019
Location
Service
Sleep Quality
Trip type: Travelled with family
1 Helpful vote
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Response from Donna G, Director of Sales at Fairfield Inn & Suites Charleston North/Ashley Phosphate
Responded Jan. 3, 2020
Thank you again for taking the time to give us your feedback! Just wanted to let you know that our hotel is going through an extensive renovation. All our guest rooms have been updated with brand new Serta mattresses and Sleeper sofas. In addition, new carpet and wallpaper. We hope we get the opportunity to accommodate you again in 2020. Warmest regards from our team at the Fairfield Inn.
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PRICE RANGE
US$84 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites north charleston hotel north charleston, north charleston comfort suites
FORMERLY KNOWN AS
Comfort Suites
LOCATION
United StatesSouth CarolinaCoastal South CarolinaNorth Charleston
NUMBER OF ROOMS
84
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Frequently Asked Questions about Fairfield Inn & Suites Charleston North/Ashley Phosphate
Which popular attractions are close to Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Nearby attractions include Northwoods Stadium 13 Movie Theater (0.9 km), Northwoods Mall (1.1 km), and Carolina Ice Palace (0.5 km).
What are some of the property amenities at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Yes, free parking is available to guests.
What are some restaurants close to Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Conveniently located restaurants include Cracker Barrel, Mei Thai, and Ruby Tuesday.
Are there opportunities to exercise at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Fairfield Inn & Suites Charleston North/Ashley Phosphate?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairfield Inn & Suites Charleston North/Ashley Phosphate?
Many travellers enjoy visiting Drayton Hall (7.7 km) and Magnolia Plantation & Gardens (8.0 km).
Is Fairfield Inn & Suites Charleston North/Ashley Phosphate accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.