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Cadillac Jack’s Hotel & Suites

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#10 of 24 Hotels in Deadwood
Certificate of Excellence
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1 room 2 adults 0 children
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Cadillac Jack’s Hotel & Suites
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649 Reviews from our TripAdvisor Community

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Showing 644: English reviews
South Dakota, United States
Reviewed 23 December 2014

We stayed there because our company Christmas party was held at Cadillac Jack's. The room was hot even with the heat shut off. I usually don't complain about the heat. The door didn't lock unless it was slammed, didn't realize that until we were ready to go to bed, so the door was unlocked the 4 hours we were not...

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Helpful?
3Thank Sheri T
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you so much for your feedback. I am truly sorry you were disappointed in your recent stay with us. Our # 1 objective is to ensure that every guest feels CARE – Cared for, Appreciated and Respected at Every encounter; we are deeply saddened you did not feel this way. After reviewing your comments, we are now looking for...

Reviewed 12 December 2014 via mobile

We stayed in the Ma Barker Suite. It was very spacious and clean. Only complaint was the robes were not washed and smelled like BO. Everything else was great. The sports bar and restaurant were good. Nice place to stay! Winter rates were great paid $109 for suite.

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Helpful?
2Thank csgreen1979
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you very much for your wonderful compliments regarding your stay Cadillac Jack’s. We appreciate you taking the time to make us aware of your experience at our hotel. I am excited to hear that you found our guest suites spacious, clean, and well organized. I trust you notified someone about the robes and we were able to correct that...

Rapid City, South Dakota, United States
Reviewed 9 December 2014

The hotel its self is nice customer service not that great at times, It was a Saturday night we were planning our next morning we were up there for my birthday, My husband had heard there was room service so he thought he would give me a champagne breakfast needless to say did not happen, We went to look for...

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Helpful?
2Thank Cheryl J
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you for your feedback of our hotel. I apologize that you had a negative experience while staying with us. I can assure you that guest satisfaction is of the greatest importance to us at Cadillac Jack’s. We have taken steps with our housekeeping staff to make sure that issues like this don’t happen again. We value our guests’ feedback...

Rapid City, South Dakota
Reviewed 23 November 2014

Room for the price good, spacious and clean except for the PHONE. There was no menu in the room for room service so figured I would simply dial room service on the room phone, lifted up the receiver, entire phone surface and inside the handset covered with dark brown sticky substance, possibly someone at some time had spilled maybe coffee...

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Thank ljhn
Brooklyn, NY
Reviewed 19 November 2014

We stopped at Cadillac Jacks for one evening and really enjoyed the experience. It is located a little off of the main strip in Deadwood, but my wife and I had little problems with the 5-10 min walk into the "downtown." The room was very specious and clean. Certainly a good value for the money. We also took advantage of...

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Helpful?
1Thank ElectricMayhem
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you so much for staying with us while you were in Deadwood. We appreciate you choosing our hotel over the many other options in the downtown area. We truly value the high praise of the bar staff and spacious rooms. We look forward to the opportunity to welcome you back soon!

Okinawa-shi, Okinawa, Japan
Reviewed 17 November 2014

Driving into town and seeing Cadillac Jacks immediately on the right was great after a long drive. The parking was a little tight being that its shared with a connecting hotel, but they have valet and free onsite parking so that was nice. I was able to walk in at 2pm and check in with no waiting or issues and...

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Helpful?
Thank Joshua W
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you very much for your wonderful compliments regarding your stay Cadillac Jack’s. We appreciate you taking the time to make us aware of your experience at our hotel. I am glad to hear that you found our guest rooms clean, and comfortable, the staff was polite, and that your overall experience enhanced CHIVE-wood for you. Again, thank you, and...

Central Florida
Reviewed 8 November 2014

Parking could be a challenge. We were lucky and found a parking space near front. Smoking rooms available. We had a smoking room; it was fine, didn't reek of smoke. Casino is smokefree; there's a smoking room outside and not attached (otherside of sidewalk). Large room. Drinks while gambling are free. Not full casino gambling like Vegas, yet.

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Helpful?
Thank matous
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you for the comments. We're glad that your visit to Deadwood was enhanced by your stay with us at Cadillac Jack’s! We are one of a handfull of hotels that still offer smoking rooms, but keep them smellling as fresh as possible for your enjoyment. The "yet" is also a very large word when comparing us to Vegas gambling...

Rapid City
Reviewed 7 November 2014 via mobile

Walking in the Front Desk Staff were very helpful and that's were it ended! We sat at the bar for a drink & bite to eat, we were ignored for 15 minutes as 3 staff members worked the empty bar. We left and went elsewhere downtown. This is my second stay at this hotel and neither experience was worth it!

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Helpful?
2Thank ARTL003
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you for your feedback of our hotel. I apologize that you had a negative experience while at the bar. I can assure you that guest satisfaction is of the greatest importance to us at Cadillac Jack’s. We have taken steps with our staff to make sure that issues like this don’t happen again. We value our guests’ feedback and...

Reviewed 6 November 2014 via mobile

When I booked this room I noticed it is owned and operated by ISIS Hospitality. That's a really unfortunate name these days, but it's just an unhappy coincidence. Parking is very limited, you may have to do a few laps around the parking lots or park a ways away. Once you're inside, the reception area is, of course, IN the...

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Helpful?
Thank Miles2G0B4ISleep
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

Thank you for your review of Cadillac Jack's. When the owners originally picked the name, they thought about hospitality and nurturing, and named it after Isis, the Egyptian goddess of nurturing. Who could have guessed the name would later represent something so awful. The parent company name will be changed soon, which we are all looking forward to. When guests...

Birmingham, Alabama
Reviewed 5 November 2014

Stayed a couple nights here when it had recently opened. Hotel was very nice, as well as the staff. Very open to bringing my dog in to the hotel and casino. the morning breakfast buffet was the best I'd had in a while. The town was full of not so good casino buffets. Fun visit, and glad I decided on...

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Helpful?
Thank Dick J
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review

From our entire hotel staff here Cadillac Jack’s, we thank you for your recent stay and positive review with our property. Your kind words reflect our mission to provide the best customer service possible to each of our guests and clearly in this case you found that to be true. Thank you again for your feedback and we look forward...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Gaming is only the beginning at Cadillac Jack's! Book a room at Cadillac Jack's Hotel & Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 

Additional Information about Cadillac Jack’s Hotel & Suites

Address: 360 Main St, Deadwood, SD 57732-1236
Region: United States > South Dakota > Deadwood
Price Range: $76 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cadillac Jack’s Hotel & Suites 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel Deadwood
Deadwood Americinn Hotel
Hotel Style:
#5 Business Hotel in Deadwood
#6 Casino Hotel in Deadwood
#8 Family Hotel in Deadwood
#9 Romantic Hotel in Deadwood
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Questions & Answers

Here's what travellers have asked, with answers from Cadillac Jack’s Hotel & Suites staff and other travellers.
3 questions
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Questions? Get answers from Cadillac Jack’s Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No tip really”
51barryc, 23 Feb 2017 | Read review
“Room facing the front of the building.”
kathyd621, 4 Feb 2017 | Read review
“They offer street view, pet friendly, and smoking rooms.”
jackiem127, 2 Nov 2016 | Read review
“Stay on the 3 or 4th floor. Road out front has a lot of traffic. Never heard the road noise.”
Shagger1952, 15 Sep 2016 | Read review
“If you have a group, ask for the group rate.”
conniermoore777, 3 Sep 2016 | Read review
5 of 5