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Hilton Garden Inn Rapid City

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Hilton Garden Inn Rapid City
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1,172 Reviews from our TripAdvisor Community

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Rapid City, United States
Reviewed yesterday NEW

Front Desk staff was not prepared for my co-worker's arrival. Did not disclose the charge of $50 for incidentals on our personal credit cards. The Front Desk did not direct us to the elevators/rooms. When asked where our conference was located, Front Desk staff stated "have no clue". During the conference we were lucky to get our water refreshed at...

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Helpful?
Thank J2175XKevab
Savoy, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

I've stayed here for pleasure (vacation) and several business trips. Clean, nice rooms, cordial staff, comfortable beds. Bathrooms have big showers rather than bath tubs which I like. Nice variety of foods at breakfast. Location is good.

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1Thank Harleyjan
About Hotel's Favourite Review
Crystal H, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Harleyjan, Thank you so much for your review! We are happy we could accommodate a comfortable stay for you. Come back to stay with us soon! Travel Safe, Crystal Hatcher Front Office Manager

Burke, South Dakota
Reviewed 2 days ago NEW

Had a two day conference to attend for work. Upon checking in the front staff was not friendly or helpful at all. Had to walk around and look for the elevator. During the conference, staff did not provide adequate beverages and we had to go find ice and water, also they were not friendly. Checkout time is 12:00 however on...

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Helpful?
Thank thevans74
Janesville
Reviewed 4 days ago NEW

Couldn't believe how small the pool was. Pictures on website were very misleading. Remote control for tv did not work. Beds had firmness adjustment dial that did absolutely nothing. Breakfast was decent but rather expensive.

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Thank toddcI3425CP
Hanahan, United States
Reviewed 2 weeks ago

As always Hilton quality is hard to beat! But.......when traveling with a family a free breakfast is a MUST! Doesn't have to be much, but until Hilton's as a whole follows this practice I only stay when on business.

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Thank 982inesw
Reviewed 2 weeks ago

Clean, well designed bathroom and room layout. Good breakfast but some confusion as to whether it's free/charged and buffet or per order (They will cook specials and omelets). Desk staff was efficient and pleasant but not especially friendly. Great value - will try other hotels in HGI family.

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Helpful?
Thank eugenedavida
Crystal H, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Dear eugenedavida, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope that if you find your way back...

Rapid City, United States
Reviewed 2 weeks ago

I really appreciated how quickly I was checked in and to my room. I had been up 30 some hours and it just felt like they knew I was exhausted. I have always been extremely happy with the Hilton hotels and would highly recommend them.

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Helpful?
Thank P7997KAlisak
Crystal H, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Dear P7997KAlisak, I want to thank you for your loyalty with the Hilton brand. We are glad that our Front Desk staff could get you in promptly to your room, and that you enjoyed your stay with us! Safe Travels, Crystal Hatcher Front Office Manager

Ocean Springs, Mississippi
Reviewed 3 weeks ago

Nice hotel, clean and comfortable. Breakfast was awesome. Buffet style plus you can order off of the menu. Definitely worth paying for the breakfast rate. Overall great. Would definitely stay at this hotel again.

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Thank 284SarahB284
Crystal H, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

dear 284SarahB284, We are glad we could meet your expectations of service during your time at our hotel. Its great to know you had a chance to enjoy our full-service buffet, and cook to order breakfast! Travel Safe, Crystal Hatcher Front Office Manager

San Diego, California
Reviewed 3 weeks ago via mobile

After driving across wind swept prairies seeing nondescript buildings your heart sinks, another gray hotel against a gray winter sky. But like all winter plains dwellings, inside is always better furnished and appointed. Lobby is beautiful, with gas fireplace, paneled wood, nicely appointed for business meetings or family events. Stayed in jacuzzi king, sizeable 3 person clamshell design, big enough...

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Helpful?
Thank sunseasurfer
Crystal H, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Dear sunseasurfer, We appreciate you posting a review on your recent stay with us during your time in Rapid City. It is great to know that we have been able to successfully exceed your expectations of service during your stay! Although we do not have salsa, and cheesey eggs displayed at our buffet, we do have them upon request at...

Estelline, South Dakota
Reviewed 3 weeks ago

The staff was very friendly and helpful. The room was clean and comfortable very quiet easy to get to sleep compared to other hotels I have stayed at. Very easy to get to and to get to places around town

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Helpful?
Thank calangriff
Crystal H, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Dear calangriff, Thank you for reviewing your recent stay with us. We are glad to hear that we were able to exceed your expectations of service during your time in our beautiful town. Come stay with us again, Crystal Hatcher Front Office Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 

Additional Information about Hilton Garden Inn Rapid City

Address: 815 E Mall Dr, Rapid City, SD 57701-7871
Region: United States > South Dakota > Rapid City
Price Range: $107 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Hotel Rapid City
Hotel Style:
#5 Romantic Hotel in Rapid City
#9 Business Hotel in Rapid City
#10 Family Hotel in Rapid City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rapid City staff and other travellers.
9 questions
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Questions? Get answers from Hilton Garden Inn Rapid City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"Suites are near elevator"”
craign681, 8 Jan 2017 | Read review
“Ask for a room facing North (away from the Interstate)”
MassCouple2, 27 Sep 2016 | Read review
“427, never heard neighbors on either side and being on top floor no one was walking overhead”
higgel, 26 Sep 2016 | Read review
“We had a wheelchair accessible room on the first floor that was GREAT.”
A_Gypsy_Wannabe, 16 Sep 2016 | Read review
“it appeared that all rooms something to offer”
dekzone, 7 Sep 2016 | Read review
5 of 5