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Grand Gateway Hotel

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Grand Gateway Hotel
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561 Reviews from our TripAdvisor Community

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Showing 548: English reviews
Reviewed 4 weeks ago via mobile

Had 2 rooms reserved WITH confirmation numbers. When we get there we were given 2 completely different rooms. The front desk had no idea what happened, no way to fix it (my rooms were given to someone else) I asked for manager was told there is not one there on weekends. So got my money back and went across the...

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Helpful?
1Thank lkj1983
Management response:

Thank you for your feedback, unfortunately we cannot guarantee a specific room to our guests given the uncertainty of guest's staying the prior nights. We apologize for any confusion or inconvenience this may have caused. We appreciate your feedback and will use it for further training.

Cedaredge
Reviewed 15 January 2017 via mobile

I came on the last minute and checked in and am total surprised. The old fixtures in my room make it feel like I'm in such a amazing place. The pool area looks amazing. As I walked around the lobby area . I found some old baseball caps from the military. The bar area looked very large and had quite...

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Helpful?
Thank DREICAT
Management response:

Thank you so much for your feedback! We sure do try to make you feel as at home as we can. Our pool, hot tub, and slide are a very popular attraction. We are so happy to see you enjoyed your stay. Thank you for staying with us, Brittany Guest Relations

Reviewed 13 January 2017 via mobile

Let's start with the staff targeting certain guests to write a review. Staff (especially the manager) we're rude and crude. The rooms are old and smell of funk. I lasted one night and the next day went to checkout and go elsewhere. The front desk staff would not check me out and apparently only the manager has the authority to...

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Helpful?
Thank dgksjdhhjsnxndu
Management response:

Thank you for your feedback. We regret your stay was less than satisfactory, we strive to provide the best service and want our guests to feel welcome. Your feedback is important to us and will be discussed with our staff. Our records indicate there is not a request for a room refund in the last two weeks. Cheers Lounge and...

Valentine, Nebraska
Reviewed 3 January 2017

Doesn't really get better unless you spend a lot more money. Our double queen room was large and conveniently laid out. Desk, table with chairs. Fridge microwave tucked away around the corner. An issue with the heating unit was fixed in less than 15 minutes of mentioning it (replaced). Conveniently located for travel through and shopping. We ask for a...

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Helpful?
Thank Duane and D
Management response:

Thank you so much! We most definitely appreciate our guests! I am so glad you got your heating unit fixed in such a short time frame!! Thank you so much for staying with us and please come back and see us again! Brittany Guest Relations

New york
Reviewed 27 December 2016

I was in town for business and knew someone that had stayed there during Sturgis. Not bad, nice staff, didn't feel safe being on the first floor as the windows were equal to the parking lot where men were working non stop. Also, it is pretty easy for anyone to walk in and wander. Rooms were nothing special but at...

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Helpful?
Thank Caroline B
Aurora, Colorado
Reviewed 29 October 2016

Besides the price (very good), we were taken by the fact that the hotel is (and has been) family owned and operated. Felt good to support a non-chain establishment. It was every bit as good, if not better, than many of the hotels we've stayed in on the road. Welcome was warm and efficient. Room was clean, comfortable, nicely appointed,...

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Helpful?
Thank DaCookman
Management response:

Thank you so much for your feedback!

Cabo San Lucas, Mexico
Reviewed 28 October 2016

We chose this hotel from reviews on the internet and were very pleased with our choice. Excellent value, clean renovated rooms, nice linens, and well appointed. Overall, we felt that we received very good value for the price - well done!

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Helpful?
Thank Linda M
Reviewed 25 October 2016

This is a nice property near the freeway. It was easy to find and had adequate parking for a small to medium moving van towing a car. I think the lot would have been dicey for a large moving van. The room was nice, comfortable, and quite. Price was good.

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Helpful?
Thank Brad H
Brainerd, Minnesota
Reviewed 23 October 2016

Overall this hotel wasn't bad. It seemed a little outdated and a bit like a hotel you'd see in a horror movie. The rooms and halls were very dark with outdated furniture. Small TV in the room. The pool was small and shallow with one waterslide that they didn't really have enough room for. The hottub was super small, it...

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Helpful?
Thank Jamie K
Alcester, South Dakota
Reviewed 17 October 2016

We love this hotel! We've stayed there twice this past spring and will probably stay there next time we're in town. It might be a bit "outdated" but in a charming way. I personally enjoyed the style and decor. Pros: Awesome hotel bar! (We love Cheers!) The pool and hot tub are fun Clean Friendly Staff Excellent price Cons: No...

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Helpful?
Thank jsundlyle

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room

Additional Information about Grand Gateway Hotel

Address: 1721 N. LaCrosse St, Rapid City, SD 57701
Region: United States > South Dakota > Rapid City
Price Range: $55 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Gateway Hotel 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Grand Gateway Rapid City
Hotel Grand Gateway
Hotel Style:
#3 Spa Hotel in Rapid City
#15 Business Hotel in Rapid City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Gateway Hotel staff and other travellers.
4 questions
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over a year ago
Buckie, United Kingdom
over a year ago

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Questions? Get answers from Grand Gateway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West side is quiet with views of the Black Hills”
 of 5 bubbles duaneandd, 3 Jan 2017 | Read review
“Stay away from first floor rooms”
 of 5 bubbles T2112EZcarolineb, 27 Dec 2016 | Read review
“Fourth floor (top floor) rooms are quietest”
 of 5 bubbles 562summerb, 17 Sep 2016 | Read review
“Busy hotel. Get a room on back side (away from parking lot on North Lacrosse)”
 of 5 bubbles TexTrav, 14 Sep 2016 | Read review
“I am sure you can get better rates than I did, but it just happened to be Bike Week.”
 of 5 bubbles LockhartAZ, 15 Aug 2016 | Read review
5 of 5