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Extended Stay America - Nashville - Brentwood - South

Expedia.comUS$95*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Nashville - Brentwood - South
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157 Reviews from our TripAdvisor Community

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Showing 156: English reviews
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Zellwood, Florida
Reviewed 5 days ago NEW

Because I was coming to Nashville for the graduation of my granddaughter Regan from Father Ryan High School I anticipated a pleasant family visit. When I checked into Extended Stay Brentwood/NASHVILLE I expected the quality of I asked for first floor room and there wasn't even a room ready for me. They found one on the second floor with no...

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Helpful?
Thank MarilynGOCWRT
00esa, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Marilyn, on behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issues you encountered and for the disappointing stay you had. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our...

Kansas City, Missouri
HOTEL’S FAVOURITE REVIEW
Reviewed 4 August 2016

I was very happy about my stay at Extended Stay. There was a lot going on in town and most hotels were sold out or way too expensive. Although it was our fault, we didn't have anything booked prior to our arrival to Nashville. After spending over an hour trying to find a hotel for the night/weekend we finally stumbled...

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Helpful?
Thank katinakipper
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for sharing your experience. I'm thrilled to read how professional and accommodating our staff was at getting you a room on such short notice after you search for so long. I will be sure to inform them on the excellent job they did getting everything sorted. Thank you for choosing Extended Stay Hotels. We hope to see you...

Reviewed 1 week ago

Checked in room at 1 am, the suite had 2 rooms the room where the beds where in ac did not work, called office the guy said he worked in the laundry room and could not fix it did not offer another room said he would send maintenance. we had to sleep in the living room my husband slept in...

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Helpful?
Thank Julia A
00esa, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Julia, it is very unusual for our Front Desk team to be unresponsive to the needs of a guest, and we sincerely apologize this was not the case during your stay. We have shared your feedback with our front desk team as well as our maintenance team and will use this as a training opportunity to improve our service delivery....

Dayton
Reviewed 6 April 2017

Everything in the room was very worn. From the sheets to the beat up rusty and wobbly refrigerator, it was not in very good shape. One outlet and half of another did not work. Swept the bathroom, but didn't throw away the pile of dirt/hair. Price was good and we slept fine.

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Helpful?
3Thank runningonempty2
Reviewed 3 April 2017

Do not stay here, it is terrible, the rooms are out-of-date and disgusting, the beds feel like you are sleeping on the floor. My family and I were supposed to stay for (7) nights, as soon as I walked into the room I began calling around for hotels with vacancy that same night, I couldn't find any so I was...

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Helpful?
2Thank jasonmilford
Warsaw, Indiana
Reviewed 29 March 2017

The good? This hotel is in a very nice area with a lot of restaurants and shopping choices if you need something to do. The bad? Where to begin. This hotel doesn't have an elevator. Something you need to know ahead of time. We were on the third floor. Enough said. The desk clerk on arrival and leaving had the...

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Helpful?
Thank Debbie P
Wichita, Kansas
Reviewed 21 March 2017

We booked this hotel thru Hotwire, and I've never been so disappointed! First, the guy working the desk could barely communicate in full sentences. He said he was really tired, but was incapable of providing even minimal customer service. Then we went to our room..... The carpet was worn out and dirty. There was only one trash can in the...

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1Thank ShoppingM0M
Tennessee
Reviewed 12 March 2017 via mobile

I'm very aware this is an economy Hotel but the weekend was not so much of an economy price. We checked into several different rooms that were dirty. The third and final round which state had no remote, no towels, no hair dryer, no soap, no iron... there were drugs left behind in the drawer under the TV along with...

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Helpful?
Thank lsbigi
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to meet your expectations during your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better...

Boston, Massachusetts
Reviewed 21 February 2017

initial room toilet was clogged with fecal matter still in the toilet room was "marked as clean" had to move to another room, second room found stains on sheets when was going to bed, heating/ac unit not working properly, third day i was told that i had come and get my own towels exchanged as this "wasn't a full service...

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Helpful?
Thank efguzik
Lakewood, Ohio
Reviewed 20 February 2017

Stayed for a weekend while looking for apartments for my daughter. Had a room reserved, asked for a second room. They tried three times to get us a second room, and each room they sent us to had not been cleaned from previous guest. Finally found one ... the original room had red stains on the sheet. My daughter's room...

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Helpful?
Thank Z1507DSpaul

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church St E, Brentwood, TN 37027-5283
Region: United States > Tennessee > Brentwood
Price Range: $115 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood - South 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Nashville - Brentwood - South staff and other travellers.
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10 months ago

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Questions? Get answers from Extended Stay America - Nashville - Brentwood - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“PICK a different hotel chain. Telleveryone to avoid Extended Stay America!”
MarilynGOCWRT, 17 May 2017 | Read review
“gets pretty rough hauling your stuff up 3 floors worth of stairs”
runningonempty2, 6 Apr 2017 | Read review
“If you stayed on the ground floor, because there wasn't an elevator, this hotel might be tolerable, but I wouldn't advise staying here.”
DebbieP842, 29 Mar 2017 | Read review
“this is a "limited service hotel" and stay on the bottom floor as there is no elevators to bring up your luggage.”
efguzik, 21 Feb 2017 | Read review
“Great location, not far from anything you'd remotely want to do in Nashville.”
katinakipper, 4 Aug 2016 | Read review
5 of 5
Expedia.com
US$95* /night
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TripAdvisorUS$95
Booking.comUS$100
ExtendedStayUS$95
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Prices are for 1 room, 2 adults
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