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Booked two handicapped rooms on the first floor for family, spoke with the manager and confirmed, also confirmed roll way bed. Rooms were confirmed again on day of arrival. Upon arrival one ADA room and the other room on the second floor with no elevator....More
Overall my experience was average. I was not to impressed with the customer service when I did a late check in last week. I arrived around 11:20 pm and a sign on the LOBBY it said to used the phone located in the breezeway fro...More
People at desk were both very nice at check in and check out. Room was nice,clean
and comfortable. There are 2 extended stays across the street from each other,so that
was a little confusing,and the place was hard to find but worth it!More
Response from Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - SouthResponded June 15, 2016
Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that you had a hard time finding our...More
First of all this property has two building . The one at 9020 church street had been remodeling within the last few years and the other building across the road has not.
there were stain on the refrigerator door , lamp shade and pillow case....More
Response from Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - SouthResponded June 8, 2016
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations did not meet your expectations. The site has been remodeled, but we are still working...More
It's nice to have a kitchenette when you're staying somewhere for awhile, so that's a plus at Extended Stay but the property and room itself isn't all that. Our room was a studio with uncomfortable furniture, and our bed was uncomfortable as well. And there...More
Response from Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - SouthResponded May 31, 2016
Thank you for sharing your experience with us. I appreciate your comments about our fully equipped kitchens and friendly customer service; however, I sincerely apologize that we were unable to exceed your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to...More
I don't know about the showers but the property is substandard. I would STRONGLY advise to consider other properties. The room we stayed in was dirty, outdated, and generally a mess. There were people lounging around... More
I don't know about the showers but the property is substandard. I would STRONGLY advise to consider other properties. The room we stayed in was dirty, outdated, and generally a mess. There were people lounging around outside late into the evening. If it wasn't so late we would have gone somewhere else. Good luck if you stay there.