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Holiday Inn Express Hotel & Suites

1441 N Smith St, Chattanooga, TN 37412-3957
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 21-11-21
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Free cancellation until 21-11-21
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Free cancellation until 21-11-20
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Traveller (86)
Room & Suite (64)
Dining (10)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Hotel & Suites
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#51 of 102 hotels in Chattanooga
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
303Reviews1Q+A48Room tips
Traveller rating
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Popular mentions
SanfordFoodie wrote a review May 2021
Sanford, Florida679 contributions94 helpful votes
We stayed here overnight while on the road, traveling. This was a nice place, quite new. The room we had was very large and comfortable. I'd certainly stay here again, and it was very convenient to the Interstate. Very clean, too.
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Date of stay: May 2021
Christal W wrote a review Mar. 2021
2 contributions
This hotel is very clean. Marqita at the front desk went beyond and above to make sure we were comfortable. This weekend a lot of events had every place sold out. Marqita went the extra mile to let us know she had something for us. The rooms are nice and cozy. I would highly recommend this hotel.
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Date of stay: March 2021Trip type: Travelled with family
Khara wrote a review Mar. 2021
1 contribution
When we arrived to check in, the parking lot was full and the front desk attendant was sitting in her boyfriend's car. She came inside when we walked in, and the boyfriend hung out in the lobby while we checked in. The entire lobby of the hotel smelled strongly of marijuana, as did the hallways, and the room next to ours. The hotel renovations were nice and our room was okay, except we had to stick rolled up towels in front of our door and the side door to the next room to minimize the marijuana smell. Our kids complained about the smell most of the night.
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Date of stay: March 2021Trip type: Travelled with family
atlantaaunt wrote a review Oct. 2020
atlanta65 contributions39 helpful votes
We booked this hotel because it was near the soccer fields where our team was playing. The good: Convenient to soccer fields. Front desk employee (Chris) was very hospitable, bed was comfortable. Hotel was probably renovated within 5 years. Rooms have fridge and microwave. Free Wi-Fi. The ugly: Rugs in hallways and rooms have a lot of stains. Everywhere. The air throughout the place, including rooms, smells like urine. The tile floors in common areas are dirty. They did have a custodian who was sweeping the floor but the dirt needed a deeper clean. Covid time breakfasts were limited to yogurt, granola bars, a few bananas, a lot of oranges, bottled water, coffee, some sad little jimmy dean breakfast sandwiches. We ended up going to McDonalds and Dunkin Donuts instead. We had just come from another mid-level hotel, in a different city, under a different brand, that had a much better breakfast. So, a good breakfast offering IS possible during covid.
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Date of stay: October 2020Trip type: Travelled with family
2 Helpful votes
Response from Rick Cadena, Owner at Holiday Inn Express Hotel & Suites
Responded Oct. 27, 2020
Thank you for taking the time to share your feedback. I was glad that Chris our General Manager was seen as being hospitable and that you found our in-room amenities favorable. I apologize for the stains and odor you encountered. Even with Covid, we have had a very busy summer and fall season, but with a little slower time now, we are able to get our carpets in all areas including guest rooms of the hotel clean. We have set our hotel for a regular carpet cleaning schedule. Our team does sweep and then sanitize our tile in all areas. It may have been while the soccer teams were moving through the hotel and other guests? I want to assure you that we are taking cleanliness serious and will continue to make all efforts to meet our guests expectations. Different cities, states, and companies like IHG or our local Hamilton County are handling direction on Covid meal and other services differently. I absolutely understand how difficult this is for the consumer. I travel and am experiencing different rules and services everywhere I go. We are currently held by what is mandated for us. There is word that after November 1st we will be able to add additional food and services including our work out facility. We value your business and are very sorry we didn't meet your expectations on this trip. I hope you will give us another chance the next time your travels take you this way to show that we can do better. Sincerely,
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HollyA wrote a review Sep. 2020
4 contributions1 helpful vote
DO NOT RECOMMEND EVER. I have always looked for the holiday inn for every vacation we have ever went on. But after this experience I WILL NEVER EVER stay at a holiday inn. No one knew anything about anything at this location. NOT Friendly. The place was nice but not worth it in the long run. I was OVER CHARGED $1500 and was not informed. When I realized it I called I got yes I did it but I put it back in your account. (7 days later it was back in my account) the manager refused to take my call. I even called headquarters left a message and STILL NO RETURN CALL. NOT A SORRY FOR THE INCONVIENCE. NOTHING
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Date of stay: September 2020
Sleep Quality
1 Helpful vote
Response from IHG Service, Other at Holiday Inn Express Hotel & Suites
Responded Oct. 10, 2020
Hello Harthur2012, Thanks for sharing feedback, it's great to hear from one of our guests. I am sorry to hear about your disappointment due to billing concern and how this was handled. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. In line with this, do know that I have sent you a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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US$107 - US$159 (Based on Average Rates for a Standard Room)
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United StatesTennesseeChattanooga
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Frequently Asked Questions about Holiday Inn Express Hotel & Suites
Which popular attractions are close to Holiday Inn Express Hotel & Suites?
Nearby attractions include Craft Axe Throwing- Chattanooga (0.9 km), The Robin's Nest (0.3 km), and Dept. One Three (0.3 km).
What are some of the property amenities at Holiday Inn Express Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Hotel & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hotel & Suites?
Conveniently located restaurants include Portofino's Greek and Italian Restaurant, Wally's Restaurant, and Cracker Barrel.
Are there opportunities to exercise at Holiday Inn Express Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Hotel & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express Hotel & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Hotel & Suites?
Many travellers enjoy visiting Chickamauga and Chattanooga National Military Park (6.1 km) and Boyd's Speedway (1.6 km).
Is Holiday Inn Express Hotel & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.