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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

546 reviews
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Traveller (37)
Room & Suite (33)
Dining (4)
Overview
  • Excellent45%
  • Very good32%
  • Average14%
  • Poor7%
  • Terrible2%
Travellers talk about
“lookout mountain”(68 reviews)
“taco bell”(31 reviews)
“cracker barrel”(40 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (546)Write a Review
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All reviewslookout mountaintaco bellcracker barrelcinnamon rollsroom was cleanruby fallsfront deskpancake makerrock cityincline railwaycorner roomwould stay here againindoor poolfree breakfastyogurtbiscuits and gravyone night stay
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241 - 245 of 543 reviews
Reviewed 21 May 2014 via mobile

My wife and I ended up staying here after ordering a package deal including tickets to some local attractions. Jeremiah greeted us when we arrived. He was very friendly and helped us get our bearings straight. The free breakfast was the best part. Pancakes, bacon,...More

4  Thank jonaholicsanonymous
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 22 May 2014

Dear jonaholicsanonymous, Thank you so much for choosing the Holiday Inn Express Chattanooga Lookout Mountain, and for your wonderful feedback regarding your stay. I will be sure to pass along your kudos to Jeremiah as well as the rest of our hospitality team. I hope...More

Reviewed 13 May 2014

My mother and I stayed in side-by-side rooms. They were quite comfortable, and my mother's room was a corner room with two windows. The AC in my room (122) was VERY noisy, and I had to turn it off during the night in order to...More

Thank Laurie S
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 19 May 2014

Dear Laurie S, We sincerely appreciate your feedback regarding your recent stay. Valuable feedback from our guests give us the opportunity to gauge the areas that may need improvements as well as areas that we are excelling. We are so pleased that we would be...More

Reviewed 12 May 2014

The AC did not work in the first room we were given. We demanded to be moved, which they were nice about, and it did work in the second - but the knobs were broken off the unit so we had to adjust it with...More

Thank TripTaker2000
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 13 May 2014

Dear TripTaker2000, I sincerely apologize for the experience that you had during your recent visit. Customer satisfaction is our number goal, and it seems as though we dropped the ball. I have noted the various issues that you experienced and will address these issues with...More

Reviewed 23 April 2014

This hotel just fit the bill for what we were stopping to see - Lookout Mountain. Didn't have to go into the city plus there were a few restaurants either across parking lot (Cracker Barrel, Taco Bell, Waffle House, La Marguerita down the street, etc....More

2  Thank Azbylut
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 25 April 2014

Dear Azbylut, Thank you so much for your wonderful feedback, and for choosing to share your wonderful experience with future travelers here on TripAdvisor! With a variety of accommodation choices when traveling to the Chattanooga area, we are so pleased that we were your choice....More

Reviewed 19 April 2014

We checked in and our room smelled like cigarette we requested another room same issue. Staff unprofessional. When we contacted the main Holiday inn to get a refund the front desk person said that the room did not smell like smoke, we refuse to stay...More

2  Thank deedee6366
Response from Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout MountainResponded 21 April 2014

Dear deedee6366, Thank you so much for your feedback regarding your recent stay. First and foremost, we encourage guest feedback both positive and constructive so that we can continually improve our guest satisfaction. I sincerely apologize that you were less than satisfied with your experience....More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Breakfast Available
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$107 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Green Hotel in Chattanooga
#15 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Green Hotel in Chattanooga
#15 Family Hotel in Chattanooga
#29 Business Hotel in Chattanooga
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (37)
Room & Suite (33)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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ConnienScott
18 October 2015|
AnswerShow all 3 answers
Response from Lilhermans04 | Reviewed this property |
I'm not sure about smoking rooms but I would guess no. There is no hot tub at all in the hotel. Hope this helps!
0
Votes
Room Tips
"517 is good"
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"Ask for room way from highway."
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"Ask for room away from highway."
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"Away from the highway"
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