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Holiday Inn Express Cleveland Northwest

HIExpress.comUS$136*
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Certificate of Excellence
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Cleveland Northwest
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234 Reviews from our TripAdvisor Community

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Showing 231: English reviews
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Cleveland, Tennessee
Reviewed 1 week ago via mobile

I've been to this hotel many times and travel in the IHG family of hotels nationwide. The facility and staff in Cleveland TN is the finest I've ever experienced. It is always very Clean and I always feel welcome. I use the fitness center which is well equipped and the business center/ internet allows me to work while on the...

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Helpful?
Thank JackGold1
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Wow. What a wonderful review. We are truly thankful for your repeat visits and the opportunity to serve you. "Clean, Welcome" and so many other compliments are what we aspire to do each day. Please continue to come back often and we will continue to provide the best service and facilities in the area. God bless you and yours.

Chesterfield, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 29 March 2017

We stopped here on our way to Orlando, Florida. The staff was very friendly while checking on getting a room. The room was very nice and clean and breakfast was tasty. Again staff was very friendly in the morning, at breakfast and when checking out. A week later, when returning home, we stopped here again. Staff was very friendly. Room...

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Helpful?
2Thank stormy72
About Hotel's Favourite Review
Richie H, Owner at Holiday Inn Express Cleveland Northwest, responded to this review

We are so honored by your review and the opportunity to serve you, not once but twice! Thank your for your confidence. We appreciate your kind words especially about breakfast. Please come back soon and allow us to serve you. I really enjoyed speaking with you during your visit. - Richie

Reviewed 1 week ago via mobile

Initially when I checked it and it was great a gentleman name Uriah help me out and was wonderful with his customer service skills. I was planning on staying here close to a week it's been one night and I canceled my reservation and plan on never staying at this establishment again. I have a 10-year-old support animal for personal...

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Helpful?
Thank Maxwell L
Richie H, Owner at Holiday Inn Express Cleveland Northwest, responded to this review

Obviously, a very different interpretation of the actual conversation. No owner would ever ask a guest, "What's your problem." No owner would embarrass a guest as described. Not mentioned was our very cordial discussion about my personal animals and me being a "dog lover." As we discussed, all hotels simply follow up on all guest requests. It is our duty...

Monterrey, Mexico
Reviewed 3 weeks ago

This one is the typical Holiday Inn Express but this one is very very new, the service is very good, nice person in the front desk; the room was a little bit tight but enough for a very good night, very clean and well located

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Helpful?
Thank Rogelio_Cuellar
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much for allowing us to serve you. Words like "Clean, well located and nice person in the front desk," are what inspires our staff to go beyond the call of duty to make our guests happy. Thanks for noticing and mentioning them on this review site. For 4 years straight our hotel has been voted "Best Hotel"...

Dayton, Ohio
Reviewed 11 April 2017

This hotel is brand new and very nice. The staff was helpful in choosing a local restaurant and things to do while we stayed overnight in Cleveland. The breakfast was decent and the coffee was great. We would definitely recommend this hotel for traveling.

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Helpful?
Thank EaMcJohn
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for 5 stars and your kind words. Our staff does attempt to go beyond the norm in making our guests comfortable and suggesting activities, restaurants, etc. while you are in the area. Consider our staff as your personal concierge. Please come back and see us soon. We appreciate you!

Mobile, Alabama
Reviewed 2 April 2017

Stayed 7 days the first 5 were great the last 2 not so good kids running up and down the hall at 1am slamming doors paying $200+ a night you would expect to get a good night sleep, when booking your trip ask if they are expecting a large group of kids if so don't book,

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Helpful?
1Thank travellady364
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much for the opportunity to serve you. For the first 5 days comment "Great" we appreciate your kind words. I sincerely apologize that the church group of kids were "loud." We do our best to provide a good night's sleep and that group should have had better adult supervision. We attempted to ask the leaders for help...

Brechin
Reviewed 23 March 2017

Another great off -the-road experience. This Holiday Inn is modern and well-appointed in the lobby and the rooms. The outside is quite attractive too and it's very convenient to the highway and to shopping. The breakfast was tasty and the staff was friendly; rooms were spacious and clean. No complaints at all.

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Helpful?
Thank Alec P
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Attractive, Convenient, Spacious and Clean" wow we will just let your wonderful description of our hotel stand on its own. Thank you so much and please come back soon.

Pennsville, New Jersey
Reviewed 5 February 2017

This hotel was very accommodating for my me and family while we were in the area. The staff was so nice and friendly, and the general manager was also very helpful and always available at the property. They allowed us a late check out which was greatly appreciated. I highly recommend this property. We had a great stay!

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Helpful?
Thank ARPPAP
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you ARPPAP. WE are honored to have served you and appreciate the wonderful words like, "nice, friendly, helpful and always available." Just a few weeks ago, IHG owners' association honored us with the "hotel of the week" for all hotels in their chains. We do our best to be the best and hope you will come back soon.

Cleveland, Tennessee
Reviewed 10 December 2016 via mobile

Clean as clean can be. Breakfast was delicious. All the employees were friendly. Joe Day checked us in quickly and gave me warm blankets because I'm so cold natured -- free hot chocolate was an added bonus.

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Helpful?
Thank Carmie60
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Clean, Breakfast was delicious"- Wow, we could not say it any better than that. Thank you! Our employees aspire to be as you mentioned "friendly" and Joe takes the extra step to serve. Thank you for your kind words and please come back and see us very soon. Merry Christmas to you and yours.

Gainesville, Georgia
Reviewed 5 December 2016

We had a wonderful time in Cleveland, TN after Thanksgiving. This is the second time I have stayed at this property and this hotel never disappoints. The management and staff always go out of their way. I LOVE the beds here! So comfy! Very clean rooms and the lobby is so nice.

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Helpful?
Thank jjlawler
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Wow! We are so grateful to have you stay with us again. Thank you for mentioning that you "LOVE" the beds. We understand the value of a good night's rest and invested in upgraded mattresses for that reason. "Very clean" is another wonderful comment we are grateful for. Merry Christmas to you and yours.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way NW, GPS devices -4355 Ellis Circle, Cleveland, TN 37312-1469
Region: United States > Tennessee > Cleveland
Price Range: $165 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cleveland
#2 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Northwest staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cleveland Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always ask for the first floor”
Rogelio_Cuellar, 3 May 2017 | Read review
“Rooms on the south side are away from the highway and quieter”
reviewsbychris2016, 25 Oct 2016 | Read review
“Suites are exceptional”
Izzyondaroadagain, 15 Oct 2016 | Read review
“I was on ground floor and the room was very quiet”
michellehA1233HB, 18 Sep 2016 | Read review
“I prefer the higher floor and back side of hotel. Less noise and away from the front parking lot.”
brwneyegrl37, 17 Aug 2016 | Read review
5 of 5
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US$136* /night
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Prices are for 1 room, 2 adults
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