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Holiday Inn Express Dandridge

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141 Reviews from our TripAdvisor Community

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Showing 141: English reviews
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southwest ontario
Reviewed 19 February 2017 via mobile

So I was really worried about the negative reviews and was expecting the worst. But was surprised that the hotel was fine. No problems. Conditions were totally appropriate. Walls are a little thin, but overall a typical holiday inn experience. Was happy to see sticker on our door about us being a club member. Keurig in room a nice touch!

Thank welove2travel123
Newark, Delaware
Reviewed 7 December 2016

My husband & I were 1 of 50 families that were part of a mandatory evacuation of Dollywood's DreamMore Resort on Monday 11/28 at 10:30pm due to the wildfires in the area. It was an extremely nerve wracking time as we had to gather all of our things & leave the resort. We had stayed at this Holiday Inn before...

Thank OCMDBeach1
Aiken, South Carolina
Reviewed 28 November 2016

They are under construction and remodeling. The room was clean enough but there was no extra toilet paper and we didn't notice it till the middle of the night. Also no Kleenex in the rooms. There was no hot water in the coffee area when we arrived or cammomile tea. The next am at breakfast, there was no coffee creamers....

Thank Linda H
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Linda H, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the room received despite the ongoing renovations. On the other hand, we regret for any inconvenience the lack of tissue...

Noblesville, Indiana
Reviewed 27 November 2016 via mobile

We arrived to the hotel to find it in absolute disarray due to construction. Construction is one thing, have the hallways being used as storage areas for the construction items as well as multiple carts with food and supplies for the breakfast area, and new appliances is not acceptable. Ladders stored in stairwells. Not acceptable. The common areas were filthy!...

1Thank Manda011711
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Manda011711, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your overall experience with us was not as pleasant as it should have been. This is not the customer service we...

Hixson, Tennessee
Reviewed 25 November 2016

This establishment is currently under construction, but still is in good enough condition to stay at. There are gas stations and some restaurants that are nearby. The parking lot isn't huge, but it was big enough to park my company truck and dive trailer. The staff was polite and helpful as well. Don't be afraid to patronize this hotel, I...

Thank Zachery D
Noblesville, Indiana
Reviewed 22 November 2016

Being contractors, we have an appreciation of the delicate balance of getting work done and maintaining occupancy. The site was not safe, tiles were missing in the entry making a very uneven walking area, materials were left out, pipes exposed, and electrical outlets exposed. There seemed to be no rhyme or reason as to what was being done and when....

1Thank Ann R
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Ann R, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our rooms to be nice. However, we would like to apologize for the level of service you received from our staff and for falling short of your expectations regarding the condition of our facilities....

Harrisburg, PA
Reviewed 26 October 2016

This hotel is under complete renovation so not all rooms are available. However, the staff--especially Jessica--will make whatever accommodations they can to assist you. Jessica was absolutely terrific in adjusting room accommodations when we didn't have reservations as we couldn't find anything farther south due to hurricane evacuations from the east coast. Good breakfast and the room was comfortable. No...

Thank utoometoo
Beaufort, South Carolina
Reviewed 18 October 2016

I booked a room at this hotel for 5 nights when my family had to evacuate from Hurricane Matthew. It said it was pet friendly. Upon arrival we were informed that they were pet friendly but not for cats. We had 2 cats with us. I'm not sure why cats are worse than any other animal but, we were left...

Thank QuadTB
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear QuadTB, Thank you for posting a candid feedback for our hotel. I was concerned to see that you were not impressed with our property due to their pet policy. I would like to apologize for any inconvenience this issue may have caused you. Rest assured, your comments will be shared with our management team for further review and evaluation....

Asheville, North Carolina
Reviewed 17 October 2016

Please DO NOT stay at this hotel. It is not worth it. I have stayed at many many IHG properties (Holiday Inn Express, Crowne Plaza, Candlewood Suites, Staybridge Suites, etc.) and this is the worst one I've EVER stayed in. The 3rd floor is not even habitable. It looks like a creepy zombie movie with boxes everywhere, dust on everything,...

1Thank squeege777
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear squeege777, We appreciate that you took the time to review our hotel. Please accept our sincerest apology for the experience you had with the room you received and the service and response you had from our staff fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for...

Chepachet, Rhode Island
Reviewed 6 October 2016 via mobile

We are staying at this hotel and I'm not sure if I should be here. They are renovating it and the smell is awful. They said our room is completely done but the number to our room is penciled on the wall (no wallpaper or paint has been done in the hallway). There is a blow dryer in the bathroom...

1Thank ElizaBill
HIEDANDL, Front Office Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for sharing your thoughts with us about our hotel. We are in the process of renovating our entire property which is why the hallway had no wallpaper. This is not an easy process and cannot be done all at once. Along with the renovation we are upgrading room amenities that we are on hold with receiving. We will...

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  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located at the foothills of the Great Smoky Mountains, in Historic Dandridge, the newly renovated Holiday Inn Express Hotel offers relaxing, affordable accommodations. Whether traveling for business or pleasure, this 61 room, 3 story hotel offers a variety of room types to fit every family's budget. The area has many spectacular views and attractions. The Great Smoky Mountains can be seen from our hotel and beautiful Gatlinburg along with Pigeon Forge are close by. Nearby golf courses and Douglas Lake are just a few samples of our many area attractions. The Holiday Inn Express in Dandridge is committed to providing efficient service flavored with a dose of Southern Hospitality sure to please even the most seasoned traveler. We welcome individuals, families, and groups of various sizes. Our hotel also has rooms set aside for our guests who are traveling with pets. We have ample parking and can accommodate buses. At the Holiday Inn Express in Dandridge, you will check in as a guest and depart as a friend, so come Stay Smart with us. ... more   less 

Additional Information about Holiday Inn Express Dandridge

Address: 119 Sharon Drive, Dandridge, TN 37725
Region: United States > Tennessee > Dandridge
Price Range: $123 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Dandridge 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Express Dandridge Hotel Dandridge
Holiday Inn Dandridge
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Dandridge staff and other travellers.
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Questions? Get answers from Holiday Inn Express Dandridge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call first to find out where they stand on renovations.”
 of 5 bubbles utoometoo, 26 Oct 2016 | Read review
“Once remodeling is done 3rd floor would probably be best choice”
 of 5 bubbles prettypuzzled, 6 Oct 2016 | Read review
“Stay off the third floor is you are a non-smoker. Reeks of cigarette smoke.”
  • No smoke alarm. Fire code violation.
 of 5 bubbles aerocrag, 23 Jul 2016 | Read review
“Check if A/C works before maintenance personell goes home”
 of 5 bubbles Doc523, 21 Jul 2016 | Read review
“Run away, run away!”
 of 5 bubbles Badtzmaru2015, 19 Jun 2016 | Read review
5 of 5