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Contrary to the other reviews, we were very, very satisfied. We called about an hour ahead and a very helpful front desk worker had us all set up with a very good price as well. We arrived and the same worker was at the front...More
We have stayed in lots of Holiday Inn Express hotels, but this one did not measure up to any of the others. Hotel appears to be quite old, with old furnishings, etc. Not very clean. We cancelled our return stay. There are better hotels nearby.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express DandridgeResponded 19 July 2016
Thank you for your recent stay and for taking the time to write a review. It is regrettable that the cleanliness of the room and that you find the hotel to be dated was let down. Please accept our sincerest apologies for any...More
This hotel is not up to the standards of a Holiday Inn Express. In fact, I've stayed at cheap motels that were cleaner! And this was not cheap.
I'll add pictures of the bathroom later, but the bathroom was terrible. The mildew smell was super...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express DandridgeResponded 6 July 2016
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you....More
Staff was great and very helpful. Rooms were clean and very comfortable. The only reason i give this hotel 1 star instead of 5 is the pos "manager" if thats what you wanna call her. Betsy this so called manager left me and my fiancee...More
1 Thank jordensh92
Response from IHGService, Guest Relations Manager at Holiday Inn Express DandridgeResponded 29 June 2016
First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you...More
* They allow smoking. While they moved us to a non-smoking floor you can smell it in the elevator and common areas.
* The AC was set where you could not set it to be cold and we prefer to sleep in a cooler room....More
1 Thank Jennifer S
Response from IHGService, Guest Relations Manager at Holiday Inn Express DandridgeResponded 11 June 2016
Dear Jennifer S,
Thank you for taking the time to write a review of our hotel and for your loyalty as our IHG Rewards Club member. It is regrettable that some of our amenities and services did not live up to your expectations. I sincerely...More
US$97 - US$144 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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