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In for 2 nights for a concert and it was clean and adequate. As a well respected chain, it was a bit tired but worth the price for all of us. It would have been nice to have coffee/tea in room as breakfast was by...More
My room was behind the elevator banks and across the hall -- in other words, when I opened my door I faced the back wall of the elevator. I was worried about this location, but I could not hear the elevator one bit. Phew! In...More
I attended a 4 day conference at the Franklin Marriott, Cool Springs hotel. The hotel is located 25 minutes from the Nashville Airport and does not provide transportation to/from. I had to Uber there and back. The hotel is located in a corporate park type...More
Every year we travel to the Gulf Coast and have stayed in Marriott's along the way. We always stop in Franklin on our trip home. We decided to stay at this Marriott this year, after a bad experience at the Marriott in Brentwood last year....More
Thank Amanda J
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 6 days ago
Dear Amanda J,
Thank you for sharing your feedback regarding your recent stay. We apologize for falling short of delivering an excellent experience. The issues reported have been shared with the appropriate department heads and reviewed immediately. We hope to have another opportunity to serve...More
This was our first stay in a Marriott. About the only thing that met expectations was the location and outward appearance. Rate was decent, but all the additional charges for staying were a bit much. Pay for wi fi by the day? Really? No coffee/cookies...More
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 3 weeks ago
Thank you for sharing your feedback. I apologize that your experience did not live up to your, or our, expectation. I am confident we can correct these issues and deliver the service that we strive to deliver each day. Cleanliness is a top...More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a fridge to you.
Thank You for selecting the Franklin Marriott and we look forward to hosting you. Please let us know if you may assist you in any way.
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"Bring your own mattress and pillow, yoga mat if you plan to take your shoes off, and steel toed shoes if you..."