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Franklin Marriott Cool Springs

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Traveller (87)
Room & Suite (46)
Dining (2)
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Overview
  • Excellent41%
  • Very good34%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star Hotel
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Additional information
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Rooms
Jul. 9Jul. 10
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1 room, 2 adults, 0 children
Standard Room
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Reviews (560)
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Traveller rating
215
195
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LanguageEnglish
215
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41
20
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All reviewsthe concierge loungeconference centerfront desknice hotelbusiness conferencelobby bardowntown nashvilleflat screenking bedthe room was nicecool springs areashopping and restaurantslots of restaurantsconvenient locationindoor poolshort drivestaff was friendly
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1 - 5 of 557 reviews
Reviewed today via mobile

In for 2 nights for a concert and it was clean and adequate. As a well respected chain, it was a bit tired but worth the price for all of us. It would have been nice to have coffee/tea in room as breakfast was by...More

Thank suzanne v
Reviewed 6 days ago

My room was behind the elevator banks and across the hall -- in other words, when I opened my door I faced the back wall of the elevator. I was worried about this location, but I could not hear the elevator one bit. Phew! In...More

Thank mschuliger
Reviewed 6 days ago via mobile

I attended a 4 day conference at the Franklin Marriott, Cool Springs hotel. The hotel is located 25 minutes from the Nashville Airport and does not provide transportation to/from. I had to Uber there and back. The hotel is located in a corporate park type...More

Thank Robert M
Reviewed 1 week ago via mobile

Every year we travel to the Gulf Coast and have stayed in Marriott's along the way. We always stop in Franklin on our trip home. We decided to stay at this Marriott this year, after a bad experience at the Marriott in Brentwood last year....More

Thank Amanda J
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 6 days ago

Dear Amanda J, Thank you for sharing your feedback regarding your recent stay. We apologize for falling short of delivering an excellent experience. The issues reported have been shared with the appropriate department heads and reviewed immediately. We hope to have another opportunity to serve...More

Reviewed 3 weeks ago

This was our first stay in a Marriott. About the only thing that met expectations was the location and outward appearance. Rate was decent, but all the additional charges for staying were a bit much. Pay for wi fi by the day? Really? No coffee/cookies...More

Thank _bcb92alb
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 3 weeks ago

Dear bcb92alb, Thank you for sharing your feedback. I apologize that your experience did not live up to your, or our, expectation. I am confident we can correct these issues and deliver the service that we strive to deliver each day. Cleanliness is a top...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$185 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$185 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (87)
Room & Suite (46)
Dining (2)
Business Centre & Event Rooms (4)
Questions & Answers
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TsukinoPrincess
October 4, 2014|
AnswerShow all 8 answers
Response from Joe V | Property representative |
TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
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Room Tips
"Bring your own mattress and pillow, yoga mat if you plan to take your shoes off, and steel toed shoes if you..."
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"Higher the better, facing south."
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"Stay somewhere else"
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"Room rate is 200-350 per night unless you have a special"
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