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All reviews the concierge lounge conference area front desk convention center nice hotel lobby bar business conference downtown nashville flat screen cool springs area the room was nice lots of restaurants shopping and restaurants indoor pool short drive up to date staff was friendly
Although I had a reservation at a senior discount price which was acknowledged at check in, and confirmed twice more by other employees, at check out I was shocked to learn the price was increased and I would not be given the senior discount. The...More
Thank Kathy O
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 4 days ago
Dear Kathy O,
Thank you for posting your review. I am disappointed to read your comments as we do honor all rates booked by our guests. Thank you for staying with us and we hope to serve you in the future.
Wanted to get out of downtown craziness yet be close enough for sightseeing.
This property filled the bill.
New and designed for the business traveler, it was clean and contemporary.
Nice staff and modern rooms.
We had no problems with bed or WiFi
Stayed 2 nights (Friday and Saturday). Room was very clean and very nice. The only issue I had was with the WiFi (more on the staff later on in the review). I never could get signed on. Had to use the promo code which limited...More
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 1 week ago
Thank you for sharing your feedback regarding your recent stay. We apologize for falling short of delivering an excellent experience. I have reported the service issues with the appropriate department heads and reviewed immediately. We hope to have another opportunity to serve you...More
This hotel definitely exceeded my expectations for a 3-star hotel. The food at the club lounge is fresh and regularly refilled by the excellent staff.
The lobby is a large open space and they have a live singer at night. Definitely worth staying here, especially...More
Room is clean and service was good. Room layout is strange but workable. Front desk was helpful and friendly this time. Location is near restaurants and shopping is nearby in mall. Restaurant in hotel is adequate with a limited menu.
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and …Moreentertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a fridge to you.
Thank You for selecting the Franklin Marriott and we look forward to hosting you. Please let us know if you may assist you in any way.