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Franklin Marriott Cool Springs

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435 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Memphis, Tennessee
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 September 2015

We stayed there 2 weeks ago. At no time were we told that a major renovation was going to be going on while we were there. The lobby was absent-walled off. There was one restaurant, if you want to call it that, with one server. I think they must have gone to the local 7/11 to get the water it... More 

Thank Footdok
Michael S, Manager at Franklin Marriott Cool Springs, responded to this review

Footdok, Thank you for your review on this site. I apologize for the negative impact of our hotel renovation during your stay. We are completing a top-to-bottom renovation in order to improve out hotel and the guest experience. Thank you, Michael S. More 

Greater Cincinnati
1 review
Reviewed 18 September 2015

When I checked into the hotel I was told that it's under renovations, however there would be no construction noise from 5:00pm until 9:00am. It's now 7:30am on day 2. I'm listening to hammering, sanding and tools being dropped directly over my room. This has been going on since around 5:30 am. I called the front desk to complain and... More 

Thank Bill M
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Bill M, Please accept my sincere apology for the noise that the contractors were making outside of the allowed hours. I will certainly address this with them. I would like an opportunity to discuss this further with you if you do not mind calling me. 615-261-6100. Sincerely, Michael S More 

Knoxville, Tennessee
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 September 2015

Here recently for a TN State conference. Hotel is under EXTENSIVE renovations which makes it noisy, dusty, and hard to maneuver around. The entire lobby is enclosed in plywood with just a small passageway to the front desk. It's ridiculous that they are staying open while that kind of renovation is occurring. The conference center area is inadequately lit to... More 

1 Thank SingTravels
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

SingTravels, Thank you for your recent review on this site. We appreciate the feedback and apologize for your stay being less than perfect. We will certainly address the lighting, temperature and staff service in order to provide a better experience. Sincerely, Michael S. More 

Chattanooga, Tennessee
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 September 2015 via mobile

This was a great hotel. I go here every year for TPHA. Joe Varnell (front desk manager) is just awesome! The pool and whirlpool are clean and help you relax after a workout in the gym (treadmills/elipitical/ free weight and more). The breakfast bar is stocked and excellent (not continental). The conference had food served lunch and dinner and it... More 

Thank Wendy G
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wmanning111, Thank you for taking time to share your recent experience. We enjoyed having the TPHA conference and the attendees were great. Thank you for the positive comments on the hotel, especially for Joe. I have shared this with Joe and the entire team. We look forward to your next visit when you will be able to enjoy the post... More 

Chicago, Illinois
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2015

Recently participated in a TN state conference. The hotel is under significant renovation...which is excited. I was told I was in one of the renovated rooms...it was beautiful. Decor, furniture was modern and comfortable..one question..what happend to a desk? I think Marriott's thinking was that a business traveler would sit on the chaise or use a round table that was... More 

1 Thank G8rLady
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

G8rLady, Thank you for taking time to review your recent stay. The feedback is appreciated, both positive and constructive. As Marriott moves into a new phase of design, the feedback on the layout is important and will be shared. Thank you again, and we hope to see you next time you visit Franklin. Sincerely, Michael S. More 

Culver City, California
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 September 2015

This is a hotel under renovation. Steve at the front desk did a great job and got me a newly renovated room on the 9th floor. The room is groovy and cool but no work area, desk or chair. The explanation is that Marriot appealing to the Younger business traveler who does not work in their room. For business people... More 

2 Thank Bill W
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Bill W, Thank you for your candid comments regarding our newly renovated room. I apologize that the new design does not fit your needs and will certainly share the feedback with Marriott. Sincerely, Michael More 

Vaughan, Canada
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 September 2015

My son (grown up) was there for a three-day conference in the conference centre which was attached to the hotel. I was on my own during the day to do whatever I wanted. I ate in the restaurant several times for breakfast and had the best servers. They were both informative and helpful in choosing the meal. My son and... More 

Thank didd44
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

didd44, Thank you for taking time to write about your recent stay. I am glad you enjoyed the hotel, the team members and the Cool Springs area. I hope we will see you again the next time you visit, and maybe when it is a little cooler!! Sincerely, Michael More 

Dandridge, Tennessee
Level Contributor
225 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 24 August 2015

This is an excellent hotel and is perfectly located in the Cool Springs - Franklin / Brentwood market. The hotel is managed well and the room was very nicely appointed and exceptionally clean. The air conditioning was outstanding and very quiet and our best provided a great night's rest. Everything was very nice. The hotel has a very good restaurant... More 

Thank ComputerMaverick
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

ComputerMaverick, I very much enjoyed reading your review and thank you for taking time to share. We are proud of the Franklin Marriott and our team. I am happy you were able to enjoy it. Thank you again, and we look forward to seeing you soon. Sincerely, Michael S. More 

Frankfort, Kentucky
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2015

I was at this hotel for a week, the staff were friendly, room was adequate, bed comfortable, and the convention planners were very complimentary of the staff's willingness to accommodate our needs. The restaurant was slow and understaffed, but the food was very good. My roommate and I ordered breakfast through room service each morning which saved us a lot... More 

Thank soninatlanta
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

soninatlanta, Thank you for your positive recognition of the hotel and team. The feedback on the food service is appreciated and will be shared with the team in order to improve. We are happy you enjoyed the hotel and look forward to an opportunity to serve you again in the future. Sincerely, Michael More 

Ellwood City, Pennsylvania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2015

We did a name your price on Priceline.We don't usually do that, but, thought we would try it. We were staying for 2 days in Nashville. We paid $282.00 for those nights. The room was sub standard for the price. I have stayed in lesser priced, lesser starred hotels that were much nicer! It seemed like as soon as they... More 

1 Thank Robin A
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Robin A, Thank you for your recent review. I apologize that your stay was less than perfect and that you felt like the service was less due to buying on Priceline. We appreciate all business and will review this with the team. Our renovation has started and will transform the guest rooms, lobby restaurant, bar and conference center. I hope... More 

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  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $182 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Marriott, Orbitz, Odigeo, Travelocity and Priceline so you can book your Franklin Marriott Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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