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Franklin Marriott Cool Springs

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Franklin Marriott Cool Springs
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471 Reviews from our TripAdvisor Community

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Showing 468: English reviews
Marietta, Georgia
Reviewed 24 February 2016 via mobile

I have stayed the equivalent of 5+ years of my life in a Marriott, and this one couldn't care less. As one of the top 3% of Platinum card holders we are told in writing that we get a late check-out. I rarely need this, but was facilitating a class and needs it today. Even though they told me they...

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Helpful?
Thank Jwvv
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

JWW, Thank you for posting your review. I am disappointed to read your comments as we do care about our guests, especially our most loyal that make up the majority of our weekday guests. We were in fact sold out with very few arriving guests to prepare departed rooms for. Additionally, the Manager offered an extended 3:00PM check out, well...

Phoenix, Arizona
Reviewed 17 February 2016

Great Marroitt in Franklin Tennessee . Stayed at this hotel on this trip and certainly one of the better Marriott's. I don't know if the hotel is new or has been recently renovated but it is a excellent hotel. Staff very friendly . The concierge lounge is modern but could be crowded at peak times as it seems a little...

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Thank Jerry L
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jerry L, Thank you for your review and appreciation of our hotel and team. We did complete a renovation at the end of 2015 and it is great to read that you liked it. The team looks forward to your next visit should your travels bring you back to Franklin. Sincerely, Michael S

Boston, Massachusetts
Reviewed 10 February 2016 via mobile

The room was standard, but with no desk in the room and spotty wifi, working was impossible. The TV was centered on the wall but the lounge chair was against a wall making it impossible to see the tv from the only chair in the room (couldn't change channels either). The bright spot was the food in the main restaurant...

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Helpful?
Thank Rudyard34
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Rudyard34, Thank you for sharing your feedback regarding your recent stay. Having recently completed a renovation, our guest comments have been helpful. As Marriott strives to be an innovative leader, we realize there will be areas for further improvement. We are underway in finding a solution to providing a more user friendly work space. We hope you will come back...

Scottsdale, Arizona
Reviewed 29 January 2016

Stayed at the Mariott one night. Excellent service. New more contemporary room . Bed still excellent. Had dinner in the restaurant. food was good and service again excellent. would definitely stay her again

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1Thank Steve M
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Steve M, It is great to hear you enjoyed the hotel and I appreciate you sharing your comments. We look forward to having you back the next time you are in Franklin. Sincerely, Michael

TN
Reviewed 27 January 2016

I've stayed at this hotel multiple times over the past few years, most recently, in December as they were towards the end of the renovation progress. Common areas looked great, though they were still working on the reception/check-in area during my stay, the bar and restaurant looked nice. My renovated room was nice as well - the storage area at...

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Helpful?
Thank t-s-fl
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

t-s-fl, Thank you for taking time to provide a thorough review of our hotel. We strive to provide an exceptional product with excellent service and look forward to an opportunity to serve you again. The addition of a desk is a lengthy process to get them manufactured and delivered from overseas so it will likely be a few months down...

Punta Gorda, Florida
Reviewed 25 January 2016 via mobile

Very nice Marriott hotel. Nicely decorated rooms. Large flatscreen tv. Micro fridge and in room safe. Very nice hotel bar with a great menu and drinks. Close to the mall and several dining options. Great stay for work. Nice indoor pool and conference rooms.

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Helpful?
1Thank Whitney A
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Whitney A, I am happy to read that you enjoyed your stay and appreciate the positive comments posted. We strive to deliver an excellent product and service and the team will like to read the reassurance. We hope your travels bring you back to stay with us. Sincerely, Michael S

Birmingham, Alabama
Reviewed 21 January 2016

We had a nice weekend stay at the Marriott in Franklin. My husband and I stayed with our two small children in a room with two double beds. We requested and received a quiet room away from the elevators, as there was a large (loud!) group of students staying in the hotel. We had no problems with noise. The recently...

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1Thank poodydoo
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

poodydoo, I appreciate you taking time to review our hotel and thank you for the wonderful comments. The team will be happy to read them. We are working on the modifications do address the desk and hope to have a resolution in the very near future. We are glad you enjoyed the stay and we look forward to your next...

Reviewed 20 January 2016 via mobile

A cut above the typical suburban hotel. Very clean including excellent bathrooms. Food was surprisingly good at bar particularly the smoked wings which were a real treat. Bar area was thus outstanding. Breakfast was just OK, nothing special but in line with what you would expect.

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2Thank Jabrd
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jabrd, Thank you for posting your comments. I am happy to hear you enjoyed your stay and will share the positive feedback with the team. If your travels bring you back to Franklin, we hope you choose to stay with us. Sincerely, Michael S

Decatur, Indiana
Reviewed 18 January 2016

This Marriott is an upscale hotel with a recently, completely remodeled lobby area involving the bar and restaurant area. The area is now a more modern, wide open contemporary style. This is suitable for lounging or causal business interactions. The staff is extremely friendly and receptive to helping with your stay in any manner they can. The traditional rooms and...

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Helpful?
Thank ChiefGuru
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Chief Guru, Thank you for taking the time to post a very thorough review of our hotel and of the area. We appreciate feedback and utilize it to celebrate the positives and focus on the areas of opportunity. We are glad to see that you will be back and look forward to your next visit. Sincerely, Michael

Louisville, Kentucky
Reviewed 17 January 2016 via mobile

We stayed for an overnight visit to join a friend. It is true you will have an issue if you need office space in your room. It was not well planned. However, it is a greatly renovated room and very clean and spacious. There is a sitting area along with the mention low beds. Also the down side is no...

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Helpful?
Thank chribit3
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

chribit3, We appreciate you taking time to post your review on this site. Your feedback is valuable to us and has been shared with the appropriate team members. We will certainly focus on improvement in removing room service dishes in a timely manner. Should your travels bring you back to Franklin, we hope you will stay with us again. Sincerely,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: $266 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
“9th floor room was quiet with nice view.”
RogerThat51, 16 Feb 2017 | Read review
5 of 5