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Franklin Marriott Cool Springs

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435 Reviews from our TripAdvisor Community

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There are newer reviews for Franklin Marriott Cool Springs
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Showing 432: English reviews
Pataskala, Ohio
Level Contributor
109 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 31 August 2016 via mobile

Melissa Duvall was hired to provide entertainment in the lounge. She was wonderful. Truly a bonus and worth following. The food in the restaurant was unexpectedly very good. You can't beat 10 dollars for a very very good breakfast and lunch buffet. The Marriott was as expected beautiful.

Helpful?
1 Thank Kathy B
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kathy B, Thank you for posting your feedback on the Franklin Marriott Cool Springs. I am so glad that you enjoyed Melissa's entertainment and the Stave Regional Kitchen and Lounge. Come back and see us soon! Sincerely, Michael S. More 

Dallas, Texas
Level Contributor
317 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 27 August 2016

This is a Marriott property that has completely gone through room renovations. The new style is very contemporary and excellent. There is now a hanging bright light in the room, above a large round table; also a rolling desk with ergonomic computer chair. Finally, you can roll the table in front of the large TV and watch TV while working... More 

Helpful?
Thank oceanpalace
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

oceanpalace, I am glad you enjoyed the Franklin Marriott Cool Springs and appreciate you sharing your review. It is nice to hear that the functionality of the renovated room is positive. We look forward to your next visit. Sincerely, Michael S. More 

stillhere
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 August 2016

We decided to stay again at the Marriott Cool Springs at the urging of the general manager, and I am sure glad we did! Now that the renovation is complete, the staff seems to have a better handle on customer service and things seemed back to the usual, high level of service we had come to expect when staying at... More 

Helpful?
Thank justme011
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

justme011, I am so happy that you decided to give us another chance at the Franklin Marriott Cool Springs; and, I am happy to hear we have restored your faith. Thank you so much for taking the time to share your recent experience. We are looking forward to your next visit. Sincerely, Michael S. More 

New York City, New York
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 August 2016

I've stayed at this hotel 4 times in the last few months and had a good experience each time. Rooms are clean & modern. Easy on/off the highway and plenty of parking. Very good fitness center with treadmills, elliptical machines and weights. Breakfast & dinner at the restaurant is good. My only complaint is that the rooms lack a traditional... More 

Helpful?
Thank May0rQuimby
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

May0rQuimby, It is great to read that you enjoyed the Franklin Marriott Cool Springs and we appreciate your loyalty. I am happy to report that the new desks and desk chairs have arrived and are in the guest rooms. We look forward to your next visit, and your thoughts on the new desk. Sincerely, Michael S. More 

Gurnee, Illinois
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 August 2016

Stopped on way to Rosemary Beach, FL for 1 night. Was amazed at how beautiful and clean this hotel was. Not one thing bad about this hotel. Staff was friendly and helpful. Would highly recommend it. 20 miles south of Nashville. Prices were so reasonable compared to other properties. Food places were walkable. Would recommend MO's BBQ which is a... More 

Helpful?
1 Thank Luvtheoceandjtx2
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Luvtheoceandjtx2, We are glad you had an opportunity to stop at the Franklin Marriott Cool Springs on your way to Florida. We appreciate your positive review on the hotel and hope to see you again in the future. Sincerely, Michael S. More 

Salt Lake City, Utah
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2016

The overall condition of the property is nice and well maintained. Check-in was prompt and efficient and I did not have any issues with the room. I used room service one night and their service was prompt and polite. 1 night I had dinner at the in-house restaurant and was pretty underwhelmed by the size of the portions for the... More 

Helpful?
Thank DCockayne
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

DCockayne, We appreciate you taking time to share feedback regarding your recent stay at the Franklin Marriott Cool Springs. We appreciate the positive remarks. Thank you for your details on our food service. We will increase focus in this area in order for the entire experience to be great and hope to better meet your needs during your next visit.... More 

Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2016 via mobile

Quick & friendly check in. Clean room with white sheets. All modern upgrades & contemporary contour! Bathroom excellent lighting. Many amenities pool, fitness area, lobby bar, & conference center. Did not leave the Marriott for the business meetings. Wonderful! Hotel van took us to dinner venues. Excellent driver, wonderful attitude. Will stay again & look forward to our yearly meetings.

Helpful?
Thank EmKoz
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

EmKoz, We are delighted to hear that you enjoyed your stay at the Franklin Marriott Cool Springs. Thank you for the wonderful review. We hope to see you again for your next business meeting. Sincerely, Michael S. More 

Fairfax, Virginia
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 August 2016

I was in town for a business meeting held outside the hotel. Nothing much to worry about if you are staying here. Two things of note: very big TV screen imbedded in the wall, so they don't swivel if you are sitting off to the side in the room; (2) there's not a ton of actual desk lighting. In fact... More 

Helpful?
Thank BenGlassLaw
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

BenGlassLaw, Thank you for sharing your review on the Franklin Marriott Cool Springs. We appreciate your business and are glad you liked the hotel. We look forward to your next visit. Sincerely, Michael S More 

Foley, Alabama
Level Contributor
5 reviews
3 hotel reviews
Reviewed 1 August 2016

Was not pleased with this hotel. The beds were very low to the ground and not comfortable. The air conditioner must have been regulated, got very hot at night,would not stay on the setting. The room was very plane and small. There is no free wi-fi, 9.95 per day, but since was with a wedding party they took off of... More 

Helpful?
Thank Nonnyviv
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Nonnyviv, Thank you for sharing your recent experience at the Franklin Marriott. I apologize that we did not live up to your expectation, especially with the air conditioning. It should not have been regulated so I will address this with our engineering team. I am glad that the internet fee was removed for you. Complimentary internet is a perk for... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2016 via mobile

This time we were greeted with a remodeled interior and fresh lemon sense in the hvac system . Rooms are also remodeled with fresh design . Room was what it should be quiet , clean and comfy. Only four stars bc no free internet in room. Very nice Marriott !

Helpful?
Thank Chad H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Chad H, Thank you for posting your review of your recent stay at the Franklin Marriott, and for coming back to visit us. Regarding the internet fee, a perk of being a Marriott Rewards member is complimentary internet. It is easy to sign up and we can assist with this at check-in. I hope we have an opportunity to assist... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $182 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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