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Hyatt Place Nashville/Franklin/Cool Springs

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#10 of 23 Hotels in Franklin
Certificate of Excellence
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1 room 2 adults 0 children
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Hyatt Place Nashville\/Franklin\/Cool Springs
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410 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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Showing 408: English reviews
Reviewed 20 September 2016

Review collected in partnership with Hyatt Hotels
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Thank I9246CAmariaj
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Toronto, Canada
Reviewed 16 September 2016

Stopped by in Nashville on our way back from Florida with our family of 6. Hyatt Place is one of the brands that I tend to book on our family road trips. The hotel itself is located about 20 mins or so south of downtown Nashville. It's a suburban area that has various stores and restaurants accessible by car. Check...

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Helpful?
Thank jackiechandc
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! And thank you for continuing to choose Hyatt Place! It's great to hear that our staff treated you well and that you enjoyed your stay with us. With regard to the microwave, next time you stay with us, just ask for one to be placed in your room,...

Jonesboro, Arkansas
Reviewed 12 September 2016

The hotel is conveniently located to the mall and restaurants in Franklin. However, our room did not seem clean. The sofa was broken down, cushions were worn and seemed dirty. We had stayed at this hotel a few ago but will not be back.

Review collected in partnership with Hyatt Hotels
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Thank I2059IAdebbieh
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! It is certainly regrettable that your experience was less than satisfactory. I'm glad that you find our location convenient (we are close to so many things around Franklin!), but I'm very sorry to hear that your room experience was below standard. We are aware of some aspects of...

Brookhaven, Mississippi
Reviewed 12 September 2016

By far the friendliest and most helpful hotel staff I have ever encountered. Food was excellent and room was clean and comfortable and quiet. They were doing some upgrades on the outside of the hotel but we never heard a thing.

Review collected in partnership with Hyatt Hotels
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Thank Susan R
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you so much for your kind words about our hotel! It's always great to hear when our guests are satisfied with their experience, and it certainly seems like you were! We are at the beginning of a full-property renovation (glad you weren't disturbed!) which upon completion, should enhance our guests' stays even more! Thank you...

Memphis, Tennessee
Reviewed 10 September 2016

As you enter the hotel, it presents itself as a quality Hyatt Place. Unfortunately, our room was in dire need of being renovated. The staff was courteous and pleasant. The location is excellent. The room simply needs a serious overhaul.

Review collected in partnership with Hyatt Hotels
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Thank fatimae92
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! It's wonderful to hear that our staff was pleasant and courteous, and that you found our location convenient. I agree that we could use a bit of a face-lift, and I would like to pass on some great news...we're getting a full-property renovation (rooms, lobby, hallways, etc.) beginning...

Arvada, Colorado
Reviewed 9 September 2016

Review collected in partnership with Hyatt Hotels
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Thank nickdebcapo
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Brandon, MS
Reviewed 6 September 2016

Have been staying at this hotel for a few years and lately the rooms seem a little worn. Carpet stained and sticky, light bedside bed did not work. Otherwise very clean, staff wonderful, great food and location. Will stay there again.

Review collected in partnership with Hyatt Hotels
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Thank June55Baby
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for coming back to see us again and again! It's always nice to see a familiar face at the hotel! Our location and our staff are certainly positives for our guests. It's also great to hear that you enjoyed your dining experience and that the hotel is nice & clean. In case you hadn't...

Bardstown, Kentucky
Reviewed 5 September 2016

When we walked in to the hotel we noticed then that it was pet friendly and we were not aware of that. Our room had a damp smell to it that was a little overpowering and the couch was worn out and had little cushion to it. On the bright side however, it was very quiet and the front desk...

Review collected in partnership with Hyatt Hotels
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Thank Joseph D M
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for choosing Hyatt Place, and thank you for your feedback! It's great to hear that your stay was nice & quiet and that our staff met your expectations! Please accept our apologies for an unpleasant odor and uncomfortable sofa. Our Housekeeping team works diligently to alleviate issues such as those. However, we're very excited...

Rossville, United States
Reviewed 3 September 2016

Review collected in partnership with Hyatt Hotels
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Thank James G
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Lancaster, Pennsylvania
Reviewed 29 August 2016

The room provided modern amenities. The sitting area was especially comfortable and useful. Unfortunately, the A/C unit was a through-wall type, noisy and did not provide a uniform temperature as the compressor cycled on and off. Other than that, the hotel would be highly recommended as excellent.

Review collected in partnership with Hyatt Hotels
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Thank GigaBob
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review! We are happy that you were pleased with your stay and thank you for your willingness to recommend us! With regard to the sometimes noisy A/C units, we are scheduled for a full-property renovation (beginning in October) that should allow us to fix a lot of these types of annoyances. We're...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $178 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Nashville/Franklin/Cool Springs staff and other travellers.
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Questions? Get answers from Hyatt Place Nashville/Franklin/Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got a room on the first floor and was so quiet.”
 of 5 bubbles TammyW109, 5 Oct 2016 | Read review
“There are a few lower floor rooms which are convenient and closer to everything.”
 of 5 bubbles Holiday_Maker49022, 22 Sep 2016 | Read review
“Hotel is a 5 story building - higher rooms tend to be more quiet.”
 of 5 bubbles justme011, 23 Aug 2016 | Read review
“Any floor other than the first.”
 of 5 bubbles GreenLakerGA, 13 Jul 2016 | Read review
“Convenient to interstate and local activities but no great views.”
 of 5 bubbles brianrshaw56, 30 Jun 2016 | Read review
5 of 5